What makes an experience truly meaningful, and why does it matter now more than ever?

Join us in a thought-provoking conversation with Damian, an award-winning experience architect whose innovative frameworks - The Experience Compass and The Experience Arc are redefining how brands connect with people. With a career spanning over 20 years and a portfolio that includes Adidas, Yohji Yamamoto, Daniel Ricciardo, and The Foo Fighters, Damian brings a unique lens to the fusion of creativity, strategy, and purpose.

In this episode, we explore:

• The Essence of Experience: Why experience is the new currency for brands and leaders, and how aligning intention, behaviour, and brand can spark profound transformation.
• The Meaning Economy: What “meaning” looks like for brands today, how customer expectations are evolving.
• A Singular Focus: Insights from A.SINGLE.PIECE, Damian’s gallery project dedicated to presence and the art of slowing down, and how this mindset influences experience strategy in a fast-paced digital world.
• Leadership for Connection: Qualities that set apart leaders capable of building purposeful, connected brand worlds, and how leadership itself is shifting as experience becomes central to brand value.
• Looking Ahead: The future of meaningful experiences in a technology-driven age, and actionable practices for cultivating deeper connection and authenticity in both brand and everyday life.

This is a must-listen for anyone curious about the future of customer experience, the rise of the meaning economy, and the art of designing moments that matter.

In this episode, Alyxx Kaikura of Dressed by Dashing reveals the artistry and innovation behind modern mannequins. As a leading expert, Alyxx shares how cutting-edge mannequin design is reshaping the in-store experience, from custom forms that embody a brand’s identity to pioneering materials that advance sustainability. Listeners gain a behind-the-scenes look at the creative process, the latest trends in mannequin technology, and actionable insights on how retailers can leverage bespoke displays to elevate their brand and engage customers in powerful new ways.

In this episode, we chat with Ian Scott, a globally recognised retail expert known for his candid LinkedIn posts and 24 years of experience as an independent consultant. Ian travels the world, helping brands build unified "Symbiotic" retail ecosystems, by blending physical and digital experiences for a seamless shopper journey.

Ian discusses how the physical store remains central to retail strategy, even in the digital age, and how brands must adapt to evolving shopper behaviour. He also shares his retail philosophy: understanding why people buy, crafting a cost-effective store experience, and measuring success beyond in-store sales. 

A must-listen!

In this episode, we recap our first event of the year, Storytelling Powered by Data. We dive into the crucial role data plays in crafting compelling brand narratives, when used thoughtfully. Our expert panel explored how to measure creativity in retail, connect in-store data with online experiences, and leverage insights for impactful storytelling. But data alone isn’t enough, it needs context, interrogation, and a human touch to truly resonate. Tune in for key takeaways on bridging the gap between numbers and narratives to drive meaningful customer experiences.

Nick Gray is rapidly emerging as one of today's leading voices in the retail industry. His thought leadership and insights have shaped the strategies of globally recognised brands such as Adidas, Nike, Sneakerboy, Diesel and Westfield. His work is deeply rooted in the belief that people, emotions, and customers should be at the core of every business decision, and this is exactly what we discuss in this episode. 

Nick has a really thoughtful way of looking at the landscape of retail, and this conversation takes us on a journey from emotional defaults, to discounting strategies and how Ai can help retailers succeed. "We're measuring retail all wrong," Nick talks us through real examples of how focusing on sell-through can distract us from how our stores are performing for us in other tangible ways that are contributing to overall return. 

We also talk about the weird and the wonderful store experience of TK Maxx and why they have a cult following. How Camp stores in the US focus on entertaining their guests with immersive experiences, with product contributing to only 25% of their total revenue. Not to mention some fascinating insights on Black Friday and 'The Human Advantage'.  

This episode is fast, fun and high energy! In conversation with the creatively sharp and vibrant Blair Cooper. Former Creative at Nike in NYC, Cotton On and various well-known agencies, Blair talks us through her wild and wonderful career, and we deep dive into some of the amazing store innovations she led for Nike in New York. 

"We need to be memory makers and money makers - it's more than just design, there is a functionality in retail experience that we need to understand." Blair articulates the consumers' needs in a really beautiful way, and her creative spirit coupled with her deep knowledge of the inner workings of Retail business is invaluable. 

From 'emotion-eering', the blend of emotion with the science of retail design, all the way through to 'why Gentle Monster hits the mark' and the many places Blair finds inspiration...you will hit play on this episode and find yourself tuned in until the very end. The energy and enthusiasm that comes from Blair and her broad experience of the Retail ecosystem is incredibly inspiring. Happy listening! 

Welcome to Episode One of the ROI Podcast, packed full of stories and insights from the world of retail to inspire and engage our listeners. In our premiere episode, hosts Jemma and David dive into the latest trends that are transforming the retail landscape.

From community clubhouses for cyclists to immersive retail journeys at Gentle Monster in Seoul and Nike House of Innovation, Jemma and David explore how brands are connecting deeply with their shoppers through personalised, entertaining and multi-purpose experiences.

Exploring the concept of convenience and its crucial role in customer loyalty, the pair share personal retail experiences from their travels, emphasising the importance of knowledgeable staff and welcoming environments.

Learn about the growing trend of using livestreams for customer engagement, real-time product demonstrations, and cost-effective marketing strategies for retailers and brands. And discover effective loyalty programs and the power of incentives like personalised rewards, tailored recommendations, and community events in driving brand advocacy.

Tune in to the ROI Podcast for your dose of insight and inspiration in the retail industry and make sure to subscribe and stay tuned for more episodes as we bring you the future of retail experiences.