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In this first episode of 2022 of the Life Science Success Podcast, I am honored to be joined by Ron Kaufman. Ron is one of the world’s most sought-after educators, thought-leaders, and keynote speakers on customer experience and service culture development. Ron has been quoted in the New York Times, Wall Street Journal, and Harvard Business Review, and for years Global Gurus has ranked him as the #1 customer service guru in the world.