Mark Steele, founder of the Restaurant Hospitality Institute, sits down for a long talk with Al about how his organization helps front of the house staff and managers maximize their potential. Steele also shares news of the newest course RHI is offering on allergens and food sensitities. Rich reports from the Consumer Electronics Show and leads a discussion on the best food-related films. And Gemini tells us about her search for Laksa in Australia. Also: interviews with restaurateur Freddie Paloma, sommelier Harley Carbery and Vegas Citycast's Sarah Lohman, and restaurant reports on Vino Aromi, Wineaux, General Admission, Fiorella Pasta Bar and Gyu+.