On today’s episode of The Lab, I’m joined by Ian Taylor, a seasoned communications expert who’s held senior roles at Queens Park Rangers and West Ham United. We dive into the realities of football communications — from dealing with leaks and managing crises to working with managers, players, and fans. Ian shares his insights on how clubs handle breaking scandals, why fan-led media is changing the landscape, and what it’s really like behind the scenes when chaos hits. Whether you’re inside the game or looking in from the outside, this is a rare look into football’s hidden conversations.

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