A patient in ED dies of a catastrophic stroke after what seems like delays in clinical treatment. What should a medical administrator do? Dr Liz Mullins, Director of Medical Services, Bega Valley Health Service at Southern NSW Local Health District, joins our host, Dr David Rankin, to explore the complexities of medical administration following a patient death. Through the lens of a delayed TIA review, they examine how structured reviews can drive learning and system improvement. The discussion highlights the importance of timely internal investigations, open disclosure, supporting grieving families and staff, and improving communication with clinicians – especially in regional settings.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

A surgical tool breaks mid-operation, and a piece of metal is left inside a patient’s knee bone. What would you do? Safeguarding Healthcare host Dr David Rankin presents this complex real-world scenario to seasoned medical administrator Dr Brett Gardiner for his views on how this problem could be solved. Together, they look at the medico-legal, patient safety and organisational implications of such an incident, offering insight into responsibilities, risk mitigation, and the systems that underpin safe surgical practice.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

A preventable burn, a missed disclosure, and a patient on the brink of legal action — what happens when clinical governance falls short? Our host Dr David Rankin presents a challenging scenario to Professor Mary O’Reily, Chief Medical Officer at Austin Health. Together, they unravel the clinical, systemic, and communication failures behind a surgical mishap, and offer insights into how healthcare leaders should respond when mistakes threaten trust and safety.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

When a hospital’s financial gain potentially clashes with patient wellbeing, who draws the ethical line? Host Dr David Rankin is joined by experienced medical administrator Dr Emily Kirkpatrick to explore a complex ethical dilemma facing hospital executives: should a private hospital invest in an expensive spinal surgery robot with questionable clinical benefits? Together, they unpack issues of clinical variation, financial incentives, marketing pressures, and the importance of patient-reported outcomes in delivering truly value-based healthcare.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

Providing adequate healthcare in rural areas can be challenging enough, but what happens when local GPs have a toxic relationship with their community hospital? ‘Safeguarding Healthcare’ host Dr David Rankin discusses such a scenario with Associate Professor Rex Prahbu, the Executive Medical Director at Swan Hill District Health in rural Victoria. Together they discuss how to repair relationships and maintain patient trust in small communities. They explore potential solutions through integration, rural generalist models, and innovative training pathways.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

How do hospital board members champion patient safety and good governance while dealing with complex information offered up by management? ‘Safeguarding Healthcare’ host Dr David Rankin probes this issue by presenting a difficult and thought-provoking scenario to Dr Peter Lowthian, an experienced medical administrator and board director. Together they discuss the role of the board in addressing worrying clinical trends, effective oversight, and maintaining the delicate balance between governance and management.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

A surgeon’s outburst in the operating theatre leaves a nurse shaken, disrupting patient care and raising serious questions about workplace culture. How should medical leaders respond when bullying behaviors persist despite previous warnings? In this episode, Professor Matt Sabin, Group Director of Medical Services and Clinical Governance at Cabrini Health, joins Dr David Rankin to explore the challenges of addressing disruptive doctors, setting behavioral standards, and ensuring accountability in high-pressure environments.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

A serious patient injury flagged by a surgeon exposes a systemic issue with incident classification. What is a medical administrator to do? ‘Safeguarding Healthcare’ host Dr David Rankin dissects this scenario with Dr Lynette Knowles, the Medical Lead for Patient Safety and Quality at Clinical Excellence Queensland. Together they unravel the issues raised by this a preventable patient injury. They explore the challenges of incident reporting and classification, the critical role of organisational culture, the importance of accurate reporting, and the steps needed to ensure patient safety, staff support, and system improvements.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

A locum emergency doctor submits a timesheet claiming excessive overtime and a conversation leads you to suspect they are suffering from mania. How can you protect patient safety while, at the same time, being compassionate and fair? In this episode, host Dr David Rankin presents this difficult scenario to Dr David Fenn, a psychiatrist who is the Deputy Chief Medical Officer at Royal Melbourne Hospital and the Director of Quality and Reform for Royal Melbourne’s Mental Health Services. Together they discuss the critical balance between patient safety, staff well-being, and supporting a struggling doctor. And Dr Fenn offers insights and practical strategies for dealing with this sensitive and high-stakes situation.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.

A highly regarded but elderly physician isn’t exactly embracing Continued Professional Development (CPD). Should their administrator try to force the issue and teach an old dog some new tricks? The evolving requirements of CPD and the challenges faced by practitioners at the end of their careers is the focus of this discussion between ‘Safeguarding Healthcare’ host Dr David Rankin, and RACMA’s Continuing Professional Development Coordinator, Dr Greg Watters. Together they discuss the importance of CPD, strategies for fostering compliance, and the role of hospitals in supporting professional development, ensuring high quality patient care.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

See omnystudio.com/listener for privacy information.