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In this episode, Fred is joined by Chelsea Burns - marketing psychologist, brand ethicist, and non-manipulative marketer to explore where ethical marketing and ethical selling overlap… and where they can go wrong.
Chelsea introduces a practical way to draw the line between persuasion and manipulation: Agency - a person's genuine ability to choose. From there, the conversation goes deep into real-world examples of questionable tactics, why "FOMO" can backfire, and how the brain evaluates purchases immediately after the transaction.
Chelsea also shares her four pillars of ethical branding - consent, reciprocity, trust, and belonging and explains how relational psychology can turn ethics from "debating club theory" into day-to-day, tactical decisions that build long-term relationships (and better business).
Fred rounds things out with sales parallels like transparency selling, "lead with a flaw," and a brilliant ethics conundrum involving goats, segmentation… and B1G1.
What You'll Learn
If you want marketing and selling that drives results without crossing ethical lines, this episode will give you a clear framework and a few things you may never unsee again.
And if you've ever wondered whether a tactic "works" but feels a bit… off ,Chelsea's agency test is a great place to start.
Connect with Chelsea
· LinkedIn: Chelsea Burns: linkedin.com/in/chelseaburns26
· Website: https://www.the-marketing-psychologist.com/
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: https://youtu.be/2CHGDwCMtpc
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In this episode of The Sales Today Podcast, Fred Copestake is joined by sales thought leader, author, and one of the kindest people in the profession, David Brock.
Together, they explore David's new book "Is Good Enough, Good Enough?" and why it's not another "do this, do that" sales methodology book. Instead, it focuses on the mindsets and behaviours that separate high performers from those who are simply checking the boxes.
With win rates often accepted at 15–20% in many SaaS environments, David challenges the idea that "making the number" should be the benchmark. The conversation asks a bigger question: what becomes possible when we stop settling for good enough?
In this episode, they explore:
Key insight
The biggest performance gap in sales isn't caused by a lack of methodology.
It's caused by settling.
When salespeople stop being curious, stop learning, and start focusing on themselves instead of the customer, "good enough" becomes the standard - even when far better is possible.
Practical takeaways
About David Brock
David Brock is a respected sales leader, writer, and author of Sales Manager Survival Guide and Is Good Enough, Good Enough? His work focuses on helping sales professionals and leaders perform at a higher level by strengthening the behaviours and thinking that drive real results.
Where to find David Brock
Connect with Fred: https://linktr.ee/fredcopestake
Free resources
Collaborative Selling Scorecard Check how your sales approach fits today's environment
https://collaborativeselling.scoreapp.com/
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Watch this episode on YouTube
In this episode, Fred is joined by John Richardson, Co-Founder and Director of Coaching at My Sales Coach, to explore a key question: how do you get faster, more meaningful results from training and coaching?
Their answer is simple but powerful: start with the right assessment.
They unpack why great coaches are always assessing (without judging), how the right diagnostics can shorten the path to meaningful improvement, and why revenue alone isn't a useful starting point for development. John explains how My Sales Coach uses assessments to build coaching plans with focus, structure, and evidence of progress and why the Objective Management Group (OMG) assessment stands out for sales performance.
The episode finishes with practical guidance on how to position assessments in a way that builds trust, reduces anxiety, and helps salespeople see the value: better outcomes, faster - without overwhelm.
What You'll Learn
If you're responsible for sales performance and want training/coaching to land faster and stick longer- this episode is a must-listen.
And if you're curious about using assessment to create more focused, personalised development, connect with John directly:-
Connect with John
· LinkedIn: John Richardson: https://www.linkedin.com/in/johnrichardson11/
· Website: https://www.mysalescoach.com/
· Email: [email protected]
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: https://youtu.be/AvQrgeEAEwI
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In this episode of The Sales Today Podcast, Fred Copestake is joined by communications and speech coach Susie Ashfield, author of Just F**king Say It and a third-time guest on the show.
This is an "emergency podcast" sparked by a moment on LinkedIn: Susie posted a video where she stumbled and left it in. No polishing. No AI. No pretending.
Because as AI-generated content gets smoother, faster, and more convincing, the thing that makes us stand out is increasingly simple:- being human.
Together, Fred and Susie explore what we risk losing when we outsource too much of our thinking, speaking, and creativity and how sales and communication can stay authentic in a world racing towards perfection.
In this episode, they explore:
Key insights
AI can make your content look perfect.
But perfection isn't what creates connection.
The future belongs to people who can think, speak, and show up with enough courage to be real - including the pauses, the stumbles, the humour, and the moments that don't land perfectly.
Because that's where trust lives.
Practical takeaways for salespeople and creators
About Susie Ashfield
Susie Ashfield is a communications and speech coach and the author of Just F**king Say It.
She helps people speak with confidence and impact without sounding scripted, robotic, or artificial.
The book is also available as an audiobook, read by Susie herself (of course).
Get in touch with Susie
· Search Susie Ashfield online to find her work and the book: https://amzn.eu/d/aIZJK6N
· LinkedIn: message Susie Ashfield directly - she replies - https://www.linkedin.com/in/susannahashfield/
Connect with Fred: https://linktr.ee/fredcopestake
Free resources
Collaborative Selling Scorecard Check how your sales approach fits today's environment
https://collaborativeselling.scoreapp.com/
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Watch this episode on YouTube
https://youtu.be/R6iKggd27NA
In the final episode of the Sales Today mini-series, Fred Copestake and James Michael step back to answer a deceptively simple question:
Has selling really changed?
The answer is both yes - and no.
This closing conversation brings together the themes explored across the series and reframes selling not as persuasion or pressure, but as something far more human, thoughtful, and aligned with how buyers actually make decisions today.
In this episode, they explore:
A simple definition of selling
When asked to define selling in one sentence, Fred's answer is refreshingly clear:
Selling is helping people buy.
Sales isn't about control or coercion. It's about supporting people as they move through decisions — with or without you.
A powerful reframing
James shares a definition that brings the entire series together:
Selling is a series of considered conversations of mutual curiosity, which ideally results in a fair exchange of value.
This reframing removes pressure, manipulation, and performance - and replaces them with clarity, intent, and balance.
Key insight
Selling hasn't fundamentally changed - but our ability to do it well has.
Today's best salespeople:
When sales is done properly, it doesn't feel like selling at all.
About the guests
Fred Copestake Founder of Brindis and author of Selling Through Partnering Skills, Hybrid Selling, and Ethical Selling. Fred has spent over 25 years working with sales teams across 38 countries, helping them move from personality-led selling to structured, collaborative approaches.
James Michael Founder of Justified Talent, James uses behavioural psychology and psychometric assessment to identify what truly predicts success in modern B2B sales. His work challenges outdated assumptions about personality, performance, and selling capability.
Connect with James
· LinkedIn: James Michael (Australia) https://www.linkedin.com/in/smesalesrecruiter/
· Website: www.justifiedtalent.com
The end of the Sales Today mini-series
This episode concludes the five-part Sales Today mini-series, exploring how selling must evolve - not by abandoning its foundations, but by returning to them with greater clarity, ethics, and intent.
If you're new to the series, Episodes 1–4 are available now.
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: https://youtu.be/VrRNMcmR5aM
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In Episode 4 of the Sales Today mini series, Fred Copestake and James Michael tackle a growing tension in modern selling: the contrast between SaaS-led sales thinking and the realities of selling in CEMMT industries - construction, engineering, manufacturing, mining, and transport.
At the heart of the discussion is Fred's work on Ethical Selling and why ethics isn't an abstract concept, but a practical, tactical necessity - particularly in complex, long-term, high-consequence sales environments.
This episode challenges hype-driven sales narratives and asks a bigger question: are we optimising sales processes for speed and scale, or for trust and outcomes?
In this episode, they explore:
Key insight
Ethical selling isn't about being "nice". And it isn't about abstract principles.
It's about being aligned, acting with intent, and selling in a way that creates value for the buyer, the business, and the salesperson.
When ethics are practical and embedded into how sales is done, trust increases — and performance follows.
Why this matters in CEMMT sales
In CEMMT environments, sales decisions often involve:
In these contexts, fast, fragmented, or overly mechanised sales approaches can undermine trust.
Ethical, end-to-end ownership of the sales process isn't old-fashioned. It's essential.
About the guests
Fred Copestake Founder of Brindis and author of Selling Through Partnering Skills, Hybrid Selling, and Ethical Selling. Fred has spent over 25 years working with sales teams across 38 countries, helping them move from personality-led selling to structured, collaborative approaches.
James Michael Founder of Justified Talent, James uses behavioural psychology and psychometric assessment to identify what truly predicts success in modern B2B sales. His work challenges outdated assumptions about personality, performance, and selling capability.
Connect with James
· LinkedIn: James Michael (Australia) https://www.linkedin.com/in/smesalesrecruiter/
· Website: www.justifiedtalent.com
Part of the Sales Today - CEMMT Sales Series
This is Episode 4 of a 5-part Sales Today mini-series, exploring how sales must evolve to reflect buyer behaviour, ethical expectations, and industry realities.
Subscribe to Sales Today to catch the final episode in the series.
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: https://youtu.be/1or4nrGzOOs
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In Episode 3 in this five part mini series of Sales Today Podcast, Fred Copestake and James Michael explore a question that challenges another long-held belief in sales: do great sales conversations succeed because of personality - or because of process?
This episode looks at how the most effective salespeople consciously select their mode during conversations, switching between listening, questioning, sharing insight, and guiding the discussion - always with the buyer's outcome in mind.
Rather than restricting creativity, process and structure create the space for better thinking, deeper understanding, and more human conversations.
In this episode, they explore:
Key insight
Great sales conversations aren't improvised.
They are guided by process, supported by structure, and brought to life through human judgement.
Process doesn't turn salespeople into robots. It removes uncertainty, so attention can stay where it belongs — on the customer.
Why this matters today
Buyers are busy, informed, and often sceptical of traditional sales behaviour.
Structure helps salespeople:
In complex sales environments, process isn't a constraint. It's a competitive advantage.
About the guests
Fred Copestake Founder of Brindis and author of Selling Through Partnering Skills, Hybrid Selling, and Ethical Selling. Fred has spent over 25 years working with sales teams across 38 countries, helping them move from personality-led selling to structured, collaborative approaches.
James Michael Founder of Justified Talent, James uses behavioural psychology and psychometric assessment to identify what truly predicts success in modern B2B sales. His work challenges outdated assumptions about personality, performance, and selling capability.
Connect with James
· LinkedIn: James Michael (Australia) https://www.linkedin.com/in/smesalesrecruiter/
· Website: www.justifiedtalent.com
Part of the Sales Today - CEMMT Sales Series
This is Episode 3 of a 5-part series exploring how selling must evolve to reflect how buyers think, decide, and behave today.
Subscribe to Sales Today to continue the journey.
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: https://youtu.be/5F3NyWR1tEI
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In Episode 2 of the CEMMT Sales Series, Fred Copestake and James Michael challenge one of the most persistent stereotypes in sales: that success comes from being loud, charismatic, and constantly talking.
Focusing on technical and specialist industries such as construction, engineering, manufacturing, and logistics, this episode explores why many highly capable professionals feel uncomfortable with selling — and why that discomfort is often rooted in outdated assumptions about what sales really is.
In this episode, we explore:
Key insight
Modern sales doesn't reward the loudest voice in the room.
The most effective salespeople today are those who can switch modes — talking when it adds value, listening when it matters more, and creating space for buyers to think clearly.
The "gift of the gab" isn't a strength in complex B2B sales. Balance is.
Why this matters today
Buyers now arrive informed, cautious, and often overwhelmed by choice and internal complexity.
What they need isn't persuasion.
They need someone who can help them make sense of decisions, navigate stakeholders, and move forward with confidence.
That requires empathy, restraint, and adaptability - not performance.
About the guests
Fred Copestake Founder of Brindis and author of Selling Through Partnering Skills, Hybrid Selling, and Ethical Selling. Fred has worked with over 10,000 salespeople across 38 countries, helping organisations move away from outdated sales behaviours and towards collaborative, ethical selling.
James Michael Founder of Justified Talent, James specialises in recruiting and assessing first-time sales hires. With a background in behavioural psychology, he uses data-led psychometric assessment to identify what truly predicts success in modern B2B sales — beyond stereotypes and assumptions.
Connect with James
· LinkedIn: James Michael (Australia) https://www.linkedin.com/in/smesalesrecruiter/
· Website: www.justifiedtalent.com
Part of the Sales Today - CEMMT Sales Series
This is Episode 2 of a 5-part series exploring how selling must evolve to align with how buyers think, behave, and make decisions today - particularly in complex, technical environments.
Subscribe to Sales Today to continue the series.
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: h https://youtu.be/mRzOStF-JsM
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In this opening episode of a 5 part mini series of Sales Today, we do things a little differently.
Instead of the usual host-led interview, Fred Copestake is in the hot seat as James Michael turns the tables and leads the conversation. Chatting from opposite sides of the world – Fred in the UK and James in Australia – the discussion reflects a wider theme of this episode: sales has been turned upside down.
Together, they explore how selling has evolved from persuasion, pressure, and performance theatre into something far more human, ethical, and buyer-led.
In this episode, they cover:
Key takeaway
Modern sales is no longer about control, clever techniques, or forcing outcomes.
It's about helping buyers make sense of complexity, supporting better decisions, and creating value through conversation – not pressure.
When selling is done well today, everyone wins: the buyer, the business, and the salesperson themselves.
About the guests
Fred Copestake is the founder of Brindis, a sales training consultancy. With over 25 years' experience, he has worked in 38 countries, supported more than 10,000 salespeople, and authored three books:
James Michael is the founder of Justified Talent, a recruitment business specialising in helping small businesses make their first sales hire. With a background in behavioural psychology, James takes a radically different approach to recruitment – focusing on assessment and behaviour rather than CVs and interviews.
Connect with James Michael
· LinkedIn: James Michael (Australia) - https://www.linkedin.com/in/smesalesrecruiter/
· Website: www.justifiedtalent.com
This is Episode 1 of a 5-part CEMMT Sales Series, exploring how selling must adapt to modern buyers, ethical expectations, and changing decision-making behaviours.
Subscribe to make sure you don't miss the next episode.
Follow Fred: https://linktr.ee/fredcopestake
Watch this episode on YouTube: https://youtu.be/vNdGEyZLeLE
Watch Fred's FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
Useful resources
In this solo episode, host Fred Copestake conducts a live, first-reaction review of the My Sales Coach "State of Sales Coaching in 2026" Report.
Fred reads the executive summary, explores the data, and offers unfiltered commentary on what the findings mean for sales leaders, salespeople, and the future of coaching - human and AI.
He dives into coaching frequency, quality, barriers, performance impact, the role of AI, who salespeople trust as coaches, and why tenured sellers may be the most underserved group of all.
If you want to deepen your coaching culture, rethink how you support reps, and understand where the industry is heading in 2026, this is the episode for you.
Key Takeaways
00:00 Introduction to The Sales Today Podcast
00:26 Live Review of the State of Sales Coaching 2026 Report
01:36 Executive Summary by Kevin Beales
03:38 Survey Participants and Respondent Breakdown
04:37 Chapter 1: Changes Since 2025
06:06 Chapter 2: Coaching Frequency and Barriers
08:27 Chapter 3: Coaching Drives Performance
09:56 Chapter 4: Coaching in the Age of AI
12:05 Chapter 5: Who Do Salespeople Want to Be Coached By?
13:41 Chapter 6: The Rise of AI in Sales Coaching
14:56 Chapter 7: Experienced Salespeople and Coaching Neglect
17:08 Chapter 8: Who Coaches the Coaches?
18:21 Key Themes and Final Thoughts
Links and Resources
Follow Fred: https://linktr.ee/fredcopestake
Download The State of Sales Coaching in 2026 Report
Take the Collaborative Selling Scorecard https://collaborativeselling.scoreapp.com/
Watch this episode on YouTube: https://youtu.be/J3RfU28wapg
Watch my FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers
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