Hot take: not every AI use case needs an autonomous agent.

This week, Charlie and Crissy are unpacking Salesforce's new "headless" CRM. Then, they walk through CS2's AI Maturity Framework, grounding it in a real-world account research example.

Our biggest takeaway? Stop thinking about AI maturity at the company level and go use case by use case. The most complex solution isn't always the right answer.

This week:

00:00 Intro

00:43 Salesforce's "Headless" CRM

15:30 AI Maturity Framework & Account Research Example

38:01 How to Decide Which Maturity Level to Use

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