#337 | Dave sits down with Erin May, CMO at User Interviews, who joined as the company's first marketer with a two-page website and zero recurring revenue and helped grow it to $20M+ ARR over eight years. Erin breaks down how she picked one niche audience and went all in, why she led with ungated content, and how she built a quarterly operating rhythm around "Bangers," tentpole marketing moments that get the entire company involved. They also get into podcasting ROI, what she'd do differently with AI-driven search today, and why she thinks the brand vs. demand debate is just noise.
Timestamps
- (00:00) - Intro: 8 years, one niche, a two-page website, and $20M ARR
(06:13) - How Erin identified the right audience to go all in on (08:15) - Building the UX Research Field Guide and the early SEO strategy (10:44) - Why she went ungated and still captured 13% email conversion (14:25) - What she'd do differently with content strategy today (17:01) - Stacking channels one at a time instead of doing everything at once (19:40) - How to plan for the next phase of growth before you need it (22:11) - Introducing Bangers: the quarterly marketing OS (24:39) - Top of funnel vs. bottom of funnel Bangers (30:17) - How LinkedIn and employee advocacy fit into the Banger playbook (34:36) - Why Erin started a podcast seven years ago when no one else was (37:59) - How to think about podcast ROI when attribution is fuzzy (40:51) - AI expectations for her marketing team (45:19) - Why the brand vs. demand debate is stupid (48:31) - The real secret: making your customer the heroJoin 50,0000 people who get Dave's Newsletter here: https://www.exitfive.com/newsletter
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