Facility owners are not waiting anymore. Across healthcare, higher education, government, and critical infrastructure, a growing number are building internal teams to self-perform automation work. This shift is not driven by cost, but by frustration, urgency, and the need for consistent, reliable service.

In this episode, you'll hear exactly why this trend is accelerating and what it means for your business. Owners are not trying to compete with contractors, but they no longer trust the current model to support their operations. If you're in the contracting or OEM space, this episode is a must-listen.

Topics covered include:

· The sharp rise in owner-led training and self-performance initiatives

· How inconsistent technician assignments are damaging service relationships

· Why vague service agreements are no longer acceptable to facility managers

· The operational risks driving owners to bypass traditional contractors

· A practical framework to rebuild trust and maintain long-term service relationships

If you're ready to understand what owners really need and how to stay ahead of this shift, this episode will point you in the right direction.