Scaling UP! H2O

Hello Scaling UP! Nation, August is Legionella Awareness Month, and we're excited to bring you in-depth insights on this crucial topic. Usually, we bring you four episodes every August, but this year, you're in luck! With five Fridays this month, we have five episodes packed with valuable information for you. Today, podcast host Trace Blackmore, CWT, is here to answer your pressing questions about Legionella. As industrial water treaters, you are the heroes in the fight against Legionella, protecting your communities and clients against this dangerous bacteria. Scaling up your Legionella knowledge is a great way to celebrate Legionella Awareness Month, and to support you, we've created a free Legionella resources page at www.ScalingUpH2o.com/Legionella

Understanding Legionella: Common Questions Answered

What is the difference between Legionella and Legionnaires' disease?

Legionella is a bacteria responsible for Legionnaires' disease, a type of pneumonia that comes from getting ill after being exposed to Legionella. It thrives in water and poses significant health risks. Legionnaires' disease was discovered in the mid 1970's after several attendees of the American Legion convention got sick after attending the convention.

How does a person get Legionnaires' disease?

Inhaling water contaminated with Legionella bacteria can lead to infection.

What are the symptoms of Pontiac Fever or Legionnaires' disease?

Early symptoms mimic the flu, but more severe pneumonia-like symptoms can develop. Look out for high fever, cough, difficulty breathing, chills, and diarrhea.

How common is Legionnaires' disease?

Per the CDC, in 2015 there were approximately 6,000 cases reported in the United States.

Who is at higher risk for developing Legionnaires' disease?

While most people have resistance, fewer than 5 in 100 exposed individuals may develop the disease. High-risk groups include older adults, smokers, and those with weakened immune systems.

How does Legionella enter buildings?

Legionella enters through a building's makeup water. This is why we need to test the water coming into a building's system and also set up a program to test within the system so we know what to do and respond appropriately if a test comes back positive for Legionella bacteria.

What promotes Legionella growth?

Biofilm, temperature fluctuations, inadequate disinfectant levels, and water stagnation within building water systems can promote Legionella growth

What are Water Management Programs (WMPs)?

WMPs are designed to identify hazardous conditions and minimize the growth and spread of waterborne pathogens, including Legionella, in building water systems.

How Should I Discuss Legionella Testing Frequency with a Client Who Only Wants to Test Once a Year?

When discussing Legionella testing with a client who only wants to test once a year, emphasize the importance of more frequent testing for safety and compliance. Here's how to approach the conversation:

1. Encourage Regular Testing: I always encourage people to test for Legionella at least every season or quarter. Regular testing helps identify potential issues early, ensuring the safety of your water system.
2. Refer to the Water Management Plan (WMP): It's crucial to refer back to your Water Management Plan (WMP) to understand the necessary steps if a test comes back positive for Legionella bacteria.
3. Develop a Comprehensive Plan: Let's come up with a plan outlining what we are going to test, how often we will test, and how we will use the data. We should also decide how to handle positive results, particularly for different Legionella species. Taking some time to plan upfront will streamline the process when collecting water samples.

By emphasizing the benefits of regular testing and a proactive approach, you can help clients understand the importance of more frequent Legionella testing and the value of a detailed WMP.

Where can I find more information?

On our Scaling UP! H2O Legionella Resources Page at www.ScalingUpH2o.com/Legionella there you'll find Legionella resources collected from the CDC, ASHRAE, OSHA, ASPE, WHO, ASSE, APIC, AIHA, ANSI, ASDWA, AWT, CMS, and others along with our prior Legionella podcast episodes, Legionella Legislation, and Legionella videos.

Upcoming 2024 Legionella Awareness Month Episodes:

This month, we have a special lineup of episodes focusing on Legionella, featuring expert guests who will share their insights:

Episode 376: Dr. Janet Stout, PhD Episode 377: Michael Loewenstein Episode 378: Dr. Alberto Comazzi, PhD Episode 379: Loraine Huchler

Stay tuned, and let's scale up our knowledge together to combat Legionella and ensure safer water systems.

Thank you for being a part of the Scaling UP! H2O community. Thank you for celebrating Legionella Awareness Month with us. The Scaling UP! H2O Team

Timestamps 01:00 - Trace Blackmore welcomes you to Legionella Awareness Month 03:00 - Upcoming Events for Water Treatment Professionals 06:00 - Answering Legionella Questions 31:15 - Drop by Drop With James McDonald

Quotes "I always encourage people to test for Legionella at least every season or quarter. It's crucial to refer back to your Water Management Plan (WMP) to know the necessary steps to take if your test comes back positive for Legionella bacteria." - Trace Blackmore

"Let's come up with a plan for what we are going to test, how often we are going to test, and what we are going to do with that data, and if we do get a positive what you want to handle that if we get certain species. Take some time upfront and then get the water sample." - Trace Blackmore

Connect with Scaling UP! H2O Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O Read and Download Trace Blackmore's Discussion Guide HERE

Links Mentioned Ep 355 Ep 227 Drop By Drop with James In today's episode, I have another "what if" for you. What if industrial water treatment did not exist. I mean no industrial water treatment equipment, no industrial water treatment chemistry, no industrial water treatment knowledge, and no people practicing the industrial water treatment profession. How would the world we live in be different? What would the rivers, lakes, oceans, and even skies look like? What would our standard of living be like? How would our health be impacted? What would be the impact upon the cost of goods if industrial water treatment did not exist? Thinking in such an extreme as this really makes one appreciate what it is we industrial water treatment professionals truly bring to the world.

2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Each week, we bring you insights from industry experts to help you scale up your water treatment knowledge and operations. This week, we're thrilled to share strategies for effective customer and employee surveys based on a recent interview with Brian Katarski, Vice President of Sales and Marketing at AquaPhoenix Scientific. Brian's extensive experience in sales and marketing makes him a valuable source of knowledge on how to gather and use feedback to drive improvement.

How Important is Feedback? "Feedback plays a very important role in all relationships: employees, coworkers, even your spouse." - Brian Katarski

Feedback is a cornerstone of growth. It empowers teams to improve by increasing their knowledge and confidence. Brian emphasizes the necessity of not just collecting feedback but using it as a foundation for continuous improvement.

What is Feedback? "The most important part of feedback is that we have to use it as a basis for improvement. You cannot collect feedback just to ignore it, or justify it away, or pretend like it doesn't exist." - Brian Katarski

According to Brian, feedback should be actionable. Whether it's from customers or employees, feedback needs to be addressed constructively. Ignoring or dismissing feedback is counterproductive. Instead, look each other in the eye and commit to acting on the feedback received.

How Do You Build a Healthy Culture of Feedback in Your Company? "The biggest piece to it is if you want to encourage this long-term over time is you have to respond to the feedback. You can't just ignore it, right? You can't ghost it, or you can't just think it didn't happen. or say. you know. justify it away. You have to respond to it in a way that lets somebody know 'I heard you. I understand. Here's what we're gonna do with that information now', right. And that way they and they now know that we care. That we want to hear what they have to say whether it's an employee or a customer. They know that we're going to listen to what they have to say, and they'll be more willing to share that information with us." - Brian Katarski

Creating a healthy feedback culture starts with demonstrating that feedback is valued and acted upon. Brian highlights the importance of responding to feedback promptly and constructively. When employees or customers see that their input leads to real action, they are more likely to continue providing valuable insights.

"You've got to try some different tactics and different things to try to reach certain people. Sometimes it's a quick paper survey. You know, maybe as you're walking out. Maybe you send an email or a link with your service reports whenever you send those off on Fridays or whenever you do it. Just different ways to do it, maybe put it on an invoice you're sending off, maybe have your marketing team sending those out, but you'll kind of figure out the best ways to gather that information depending on how people do it." - Brian Katarski

Diverse methods of collecting feedback ensure that you reach a broad audience and gather a variety of perspectives. Whether it's through paper surveys, emails, links in service reports, or even feedback sections on invoices, finding the right approach for your audience is key to building a robust feedback culture.

How Do You Start and Encourage a Feedback Process? "Build out a plan around what you want to gather feedback on. Start with the end in mind." - Brian Katarski

Brian advises beginning with a clear plan. Identify what specific feedback you need and how you will use it to drive improvement. By focusing on the end goal, you can design a process that ensures the feedback is both meaningful and actionable.

"It depends on what you want to gather and from who. It's gotta be simple and quick." - Brian Katarski

To encourage feedback, keep surveys short and straightforward, aiming for 1-5 questions. Use a variety of methods depending on your audience—quick paper surveys, emails, or links in service reports. Formal methods and scheduled discussions can be employed when necessary. Track and trend feedback over time to pinpoint areas of improvement.

"At AquaPhoenix, we celebrate feedback because it gives us a chance to learn and improve." - Brian Katarski

A culture that values feedback fosters continuous learning and improvement. By celebrating feedback, you reinforce its importance and encourage ongoing participation from both employees and customers.

What Are Some Common Feedback Mistakes to Avoid? "Humility is key. Accept feedback and resist the urge to get defensive." - Brian Katarski

Brian stresses the importance of humility in accepting feedback. Early in his career, he struggled with defensiveness, but now he focuses on understanding the underlying issues and using feedback to drive improvement.

"Every time I feel that weird reaction, that sort of tension, I ask myself: What's driving that? Where's that coming from? And 9 times out of 10, it's my ego. It's me trying to protect myself because I don't want to admit that we were wrong, I don't want to admit that something happened, I don't want to accept that feedback. I think that's the biggest thing I can tell you." - Brian Katarski

By recognizing the role of ego and defensiveness, Brian has learned to embrace feedback as a tool for growth. This shift in mindset allows him to find valuable insights in feedback, even when it's difficult to hear, and to continuously improve processes and relationships.

We hope these insights from Brian Katarski help you implement effective feedback strategies in your organization. Stay tuned for next week's episode of Scaling UP! H2O, where we continue to bring you valuable industry insights.

Timestamps 01:00 - Trace Blackmore asks you to look for the things that give you butterflies in your tummy because you are doing something new and challenging 04:05 - Upcoming Events for Water Treatment Professionals 09:45 - Interview with Brian Katarski, Vice President of Sales and Marketing at AquaPhoenix Scientific 51:00 - Drop by Drop with James McDonald

Connect with Brian Katarski Phone: 717.465.7859 Email: [email protected] Website: www.aquaphoenixsci.com LinkedIn: linkedin.com/in/bkatarski/ linkedin.com/company/aquaphoenix-scientific/ Read or Download Brian Katarski's Press Release HERE

Links Mentioned Episode 325 Episode 298 Free Legionella Resources Page Industrial Water Week Resources Page Marriage App, Paired Hooper's Crab House, Ocean City, Maryland Hubspot CRM The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)

Drop By Drop with James In today's episode, we're thinking about BOD and COD. First, what do these acronyms stand for: BOD and COD? How are they measured? Is one of them always equal to or higher than the other? Why would BOD or COD be used in water treatment? What can impact the BOD or COD of a water? What water treatment can change it?

2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Collaboration: Enhancing Efficiency Through Industry Partnerships

Welcome to this week's edition of Scaling UP! H2O, where we explore the critical role of water treatment in optimizing industrial processes. Today, we are privileged to hear from two distinguished guests: Tony Mormino and Justin Lynch. Tony is Technical Sales and Marketing Director for Insight Partners and host of the The Engineers HVAC Podcast specializing in education, while Justin focuses on cooling tower Reconstruction Specialists. Together, they share invaluable insights into collaborative strategies that ensure the best and most cost-effective solutions for cooling towers and closed loop systems. Their discussion focused on the importance of collaboration, cost efficiency, and proactive maintenance in the field of water treatment. Tony and Justin's insights provide a roadmap for water treaters to enhance client outcomes and operational efficiency through strategic partnerships and informed decision-making.

What Are the Cost and Efficiency Benefits of Proper Water Treatment? Cost efficiency emerges as a significant topic. Tony Mormino underscores the financial benefits of proper water treatment, citing examples where a modest investment in water treatment can yield substantial savings. "According to the Department of Energy, 40% of a commercial building's energy consumption goes to HVAC systems," explains Tony. "Simply improving water quality can lead to 5-10% savings in energy costs. It's a quick win for green building initiatives."

How Do You Prevent Vibrations in Cooling Towers? Bad vibrations in cooling towers can be a significant issue if not addressed early. Justin Lynch highlights the importance of monitoring biological buildup and evaporative salts on the fans. "It's very difficult to do that if you don't catch it early. Let's say we go to a facility with an old tower and an old fan—there's going to be a little bit of biology on top, which is not a big deal. You can brush that off, do a light pressure washing, and it's not going to hurt it," explains Justin. However, the real issue arises when scale develops unevenly on each blade. "At that point, the fan may look horrible, but the tower still operates without vibration. If you clean five out of six blades well but can't get the scale off one blade, you just created a vibration, leading to other issues in the tower." Justin advises that while chemical treatments are effective, they should be done with caution and under professional guidance to avoid exacerbating the problem. This proactive maintenance is less of a concern for newer towers that have had chemical treatment from the start. How Does Air in Closed Loop Chilled Water Systems Affect Performance? Tony Mormino highlights a critical yet often overlooked issue in water treatment: Air in closed loop chilled water systems. This issue not only leads to rust and oxidation but also significantly impacts the system efficiency and longevity. Studies and practical examples underscore the importance of air removal systems:

Removing air from the chill water system can result in substantial benefits:

• Increase in Tonnage Output: Youngstown State University reported a 16% increase in tonnage output, equivalent to 400 additional tons.
• Improvement in Delta T: From 8.5-10°, enhancing heat transfer efficiency across chiller barrels.
• Enhanced Building Discharge Air Temperatures: Temperatures improved from 65° to 55°, optimizing HVAC system performance.
• Reduction in Pump Energy Consumption: A notable 37% reduction in annual KWH requirements due to cleaner water and improved system operation.

Moreover, practical cases like at Waukesha Memorial Hospital in Wisconsin showed a 22% reduction in Variable Frequency Drive (VFD) speed, leading to an 85% decrease in corrosion preventative chemical usage. These examples illustrate the direct correlation between air removal and energy savings, reinforcing the significant impact of proper water treatment practices on operational efficiency and cost savings in commercial HVAC systems.

How Important is Passivation for Equipment Longevity and Performance? Justin Lynch highlights the critical role of passivation in maintaining equipment longevity, particularly in galvanized towers. "Passivation is essential to prevent corrosion and ensure optimal performance," Justin explains. "For instance, following Marley's guidelines for pH and calcium hardness during passivation can extend the life of galvanized towers significantly."

Conclusion In the fast-evolving landscape of industrial water treatment and HVAC systems, collaboration and continuous learning are paramount. Justin Lynch's closing thoughts encapsulate this spirit perfectly: "Don't be afraid to call, don't be afraid to collaborate. You are the expert in your field; I'm supposed to be the expert in mine. There's too much going on in this industry. It's growing too fast for everyone to really understand everything. So, if you don't know, ask questions and learn together. When you can do that together, you build a good network, and customers trust you and respect you after that." Embracing this collaborative approach not only enhances our expertise but also ensures that we provide the best possible solutions for our customers, fostering trust and respect in our professional relationships.

Timestamps 01:00 - Free Legionella Awareness Month and Industrial Water Week resources can be found on our website 09:10 - Interview with Tony Mormino and Justin Lynch 50:00 - Closing thoughts about the power of collaboration with Trace 54:30 - Upcoming Events for Water Treatment Professionals 56:42 - Evaporative Salts, Scale, and using the correct language with clients 59:00 - Drop by Drop With James McDonald

Quotes "Downtime is lost profit." - Justin Lynch "Water quality is key. It's crucial for maintaining a tower's expected lifespan, and without it, customers could face significant costs." - Justin Lynch "I consider the water the lifeblood of the system because it touches every component." - Tony Mormino "In our industry, collaboration is essential. As experts in our respective fields, we have a responsibility to work together, share knowledge, and tackle challenges as a unified front." - shares Justin Lynch "The best way to market is to give away good, free content." - Tony Mormino

Connect with Justin Lynch Phone: 919.602.1658 Email: [email protected] LinkedIn: linkedin.com/in/justin-lynch-0355458b Read or Download Tony and Justin's Press Release HERE Connect with Tony Mormino Phone: 828.712.4769 Email: [email protected] Website: www.insightusa.com LinkedIn: linkedin.com/in/tony-mormino linkedin.com/company/insightusa YouTube: @InsightPartnersHVACTV Podcast: The Engineers HVAC Podcast

Resources Mentioned All Cooling Tower resources can be found on our Free Industrial Water Week Page HERE in the Cooling Wednesday Tab All Legionella Resources can be found on our Free Legionella Page HERE Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. Water Cake Recipe

Our lab partner today is Jed Harris, owner of Puretec Industrial Water with over 25 years of experience in the water industry, to delve into the world of Reverse Osmosis (RO) systems. Jed's extensive experience and deep understanding of high-purity water solutions provided a wealth of knowledge, making this episode a must-listen for anyone looking to scale up their water treatment expertise. Below, we highlight some of the best insights Jed shared, aimed at making the complex world of RO systems more accessible and intriguing.

Reverse Osmosis: The Industry Workhorse Jed describes reverse osmosis as the workhorse of water treatment, efficiently removing up to 99% of dissolved solids, organics, bacteria, and viruses. This process involves using a high-pressure pump to force water through a semi-permeable membrane, reversing natural osmotic pressure. Whether you're in power generation, food and beverage, or pharmaceuticals, understanding RO systems is crucial as they play a pivotal role in ensuring water purity.

Common RO Applications and Challenges RO systems are ubiquitous across various industries. Jed emphasizes their versatility but also highlights the complexities involved in managing them. He notes that the feedwater chemistry can vary, making it essential for operators to understand and monitor their systems to maintain optimal performance. This is particularly critical as the industry pushes for higher recovery rates, often pushing RO systems to their limits.

Key Metrics for Monitoring RO Systems Trace Blackmore posed a crucial question; "What are some of the key things that we should be looking at to tell what's going on within the RO?". Jed Harris provided valuable insights; "You want to look at your flows, your qualities, your pressures, and last but not least, the feedwater temperature—which has a huge effect on all this stuff. You want to look at your permeate flow, your concentrate flow, your feed pressure, your concentrate pressure, and your permeate pressure if available. And then the qualities would be your feed conductivity and your permeate conductivity."

Practical Tips for RO System Maintenance Jed shared several practical tips for maintaining RO systems. He advises partnering with a company that can conduct water analysis and projection to set the system up correctly. Regularly collecting data—ideally daily—and using normalization software to interpret this data is crucial. He also cautioned against the impact of temperature changes, noting that a decrease in feedwater temperature can lead to a significant drop in permeate flow, potentially misleading operators to think there's a problem when there isn't.

Normalizing Data for Accurate Analysis One of the most insightful parts of the discussion was on the importance of data normalization. Jed explained, "By normalizing the data, what you're doing is essentially taking data when you start up the RO system, and then, as you go into the future, you're comparing the current performance to how it should be at the baseline." This helps accurately assess the system's performance, especially when dealing with variables like temperature fluctuations that can significantly impact the RO system's output.

Temperature's Effect on RO Jed Harris explains the critical impact of temperature on RO systems: "Temperature has such a huge effect on the amount of water that will go through a membrane. RO membranes are like the Miami Dolphins; they don't do well in cold weather. The rule of thumb is for every one-degree Fahrenheit drop in water temperature, you're going to lose about 1.5% in permeate flow. You might notice a decrease in permeate flow and think, 'Hey, these membranes are dirty. They're plugged. We need to clean; something's wrong.' But in reality, nothing's wrong. It's just that the feedwater temperature has dropped."

Pre-Treatment is Key Jed Harris emphasizes the crucial role of proper pretreatment for RO systems: "Pre-treatment is the key to everything." Jed also highlights the growing adoption of Ultrafiltration (UF) systems, which offer a more consistent quality level compared to traditional multimedia filters. He outlines three primary objectives:

1. Prevent Oxidizer Damage: Once an RO membrane is damaged by an oxidizer, the damage is irreversible.
2. Inhibit Scale Growth: Delay and inhibit scale growth for as long as possible.
3. Reduce Suspended Solids: Minimizing suspended solids helps achieve the highest possible recovery rate.

Biofouling: The Unavoidable Challenge Trace and Jed addressed one of the most persistent issues with RO systems: biofouling. Jed explained, "Biofouling is a huge issue… it's going to happen because we're removing chlorine before the RO system." As chlorine, an oxidizer, is removed to protect the RO membranes, any bacteria that enter the system will thrive due to the rich nutrient environment. Monitoring normalized data is crucial as it provides early signs of membrane fouling, indicating it's time for cleaning. Jed highlighted a peculiar phenomenon: "When biofouling takes root in these membranes, a lot of times the normalized salt rejection will increase," which can be misleading.

When and How to Clean Membranes Cleaning membranes is both a straightforward and complex task. Jed Harris recommends against cleaning every time there is a 10% drop in normalized permeate flow, calling this practice excessive and potentially harmful to the membranes. Instead, operators should monitor the trends in normalized permeate flow and clean based on site-specific conditions. Typically, cleaning occurs every three months, but this can vary. Jed advises operators to watch for a drop in normalized permeate flow, an increase in normalized pressure differentials, and changes in normalized salt rejection as key indicators that cleaning is needed.

Cleaning Methods There are two primary methods for cleaning RO membranes: on-site clean-in-place systems or off-site cleaning facilities. At Pure Tech, membranes are pre- and post-tested to assess their condition and effectiveness after cleaning. "Some membranes are just done… and others are returned to the customer and reinstalled," Jed explained, highlighting the importance of thorough evaluation during the cleaning process.

Real-World RO Membrane Repurposing Jed shared a humorous yet telling story from the pandemic. While visiting Egypt, he discovered that a village was using old RO membranes as the foundation for various structures. This anecdote underscores the importance of proper maintenance and the potential for repurposing equipment in creative ways.

Resources and Contact Information For those interested in learning more, Jed recommended visiting Puretec's website, where a wealth of resources is available. "Please visit our website puretecwater.com, and we have a great team here," Jed said, inviting listeners to reach out for further assistance.

Conclusion Jed's insights into RO systems, from biofouling to membrane cleaning and real-world experiences, provide invaluable knowledge for maintaining and optimizing these critical systems. As always, we encourage our listeners to keep learning and implementing best practices to ensure the longevity and efficiency of their water treatment systems.

Learn More For those who want to dive deeper, Jed has a comprehensive paper available on Puretec's website HERE detailing how to collect and normalize data for RO systems. We highly recommend checking it out and implementing these best practices in your operations.

As always, we encourage you to keep learning and growing in your water treatment knowledge. Remember, as Trace's father wisely said, "The day you stop learning in water treatment is the day you need to find a new career."

Stay curious, stay informed, and keep Scaling UP your RO knowledge!

Your Scaling UP! H2O Team

Timestamps 01:00 - Trace Blackmore encourages you to reach out to someone you admire for help and to make a bucket list 07:00 - Upcoming Events for Water Treatment Professionals 09:00 - Interview with Jed Harris, owner of Puretec Industrial Water 47:00 - Drop by Drop With James McDonald

Quotes "Biofouling is going to happen because we're removing chlorine before the RO system, and any bacteria or living thing that makes it past into the RO system is just going to thrive. There's a big food source in there, and they're going to grow." - Jed Harris "If you clean at a 10% drop, you're going to be cleaning nonstop, and if you clean too much, you're going to affect the membrane's ability to reject salts. You can't just clean these membranes every day." - Jed Harris "Pre-treatment is the key to everything. When an RO membrane is damaged by an oxidizer, it's done, it's irreversible. Delay and inhibit scale growth as long as possible, and reduce the amount of suspended solids to up the recovery to its highest possible level." - Jed Harris

Connect with Jed Harris Phone: 805.340.6190 Email: [email protected] Website: puretecwater.com LinkedIn: linkedin.com/in/jedharris/ linkedin.com/company/puretec-industrial-water/ Read or Download Jed Harris' Press Release HERE

Links Mentioned RO Data Collection and Normalization by Jed Harris Puretec Water Resources Ep 371 with Scott Slade Ep 368 with Tim Fulton Ep 35 with Wes Byrne Ep 339 with Jane Kucera The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea

Books Mentioned The Wager: A Tale of Shipwreck, Mutiny and Murder by David Grann Project Hail Mary by Andy Weir 101 So Bad, They're Good Dad Jokes by Elias Hill Reverse Osmosis: A Practical Guide For Users by Wes Byrne Reverse Osmosis: Industrial Processes and Applications 2nd Edition by Jane Kucera

Drop By Drop with James In today's episode, I have a "what if." What if the temperature of the makeup water feeding an RO decreases? How would a lower water temperature impact the RO's performance? Will it impact the quality of the permeate water produced? Will it impact salt passage across the membrane? Will it impact operating pressures? Will it impact dechlorination chemistry, if used? Understanding the impact of temperature on water treatment systems can be important troubleshooting knowledge to have.

2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

"If you're calling it news. It has to be true." - Scott Slade

In our latest episode of the Scaling UP! H2O podcast, host Trace Blackmore sits down with renowned journalist Scott Slade to delve into the critical role media plays in elections. With over 30 years of experience as the host of Atlanta Morning News on WSB Radio, and inducted into the Georgia Association of Broadcasters Hall of Fame, Scott brings unparalleled expertise and insight into the influence, accuracy, and bias of media as we approach the upcoming presidential election.

Key Takeaways from the Episode

The Importance of Accuracy in Journalism Scott Slade emphasizes that journalism is the first draft of history, highlighting the paramount importance of accuracy in traditional media. "It's your job to tell a balanced story, "He states, underscoring the responsibility of journalists to provide truthful and comprehensive coverage.

Diversifying News Sources Slade advises against relying on a single news source, advocating for a well-rounded media diet. He champions the legitimacy and depth provided by local newspapers and stresses the need to consume news from multiple outlets to avoid the echo chamber effect.

Scott advises, "Read a strong daily newspaper or two every day, even if it's online. Listen to more than one radio and TV station, and don't get caught in the echo chamber of ideas."

The Dangers of Soundbites In today's fast-paced media landscape, soundbites can easily be taken out of context when there's a sensational sound bite. Scott recommends a thorough approach: "You should try to understand the who, the what, the when, the where, and the how of where that soundbite came from and why it's being used in the story." He warns against the sensationalism that can arise from these snippets and encourages listeners to seek out the full story to grasp the context and nuances behind the headlines, and reminds us that "It's up to the journalist to make sure you (the audience) understand the context.

Social Media as a News Source While social media can be a convenient way to stay informed, Slade cautions against using it as a primary news source due to its potential for inaccuracy. He suggests prioritizing more reliable and vetted sources for critical information.

Scott notes, "If I had to give up something, as far as being in the know about what's really going on, I think social media would be the first thing I'd give up. It has great entertainment value but when it comes to making decisions about things where you need to really rely on what's truthful and accurate. It can come up lacking."

Factors that Drive Newsworthiness Slade outlines five key news values that attract the most attention: locality, universality, celebrity involvement, conflict, and oddity. Stories that meet these criteria are more likely to engage and inform the public. Scott shares, "If your story can fill one, or even better, more of those slots, it's usually a good one."

Media's Influence on Elections

The Power of Perception Media has a substantial influence on shaping public perception during elections. Scott explains, "Media can present a perception of someone by what they include and what they leave out." By choosing what to include and what to omit, media outlets can significantly impact voters' views.

Upholding the Founding Fathers' Intent In a thought-provoking discussion, Slade and Blackmore touch on whether modern media upholds the First Amendment's intent. While media's role has evolved, the core responsibility of seeking and reporting truth remains unchanged.

Scott remarks, "The society of professional journalists begins with seeking truth and reporting it."

Advice for First-Time Voters For first-time voters feeling overwhelmed, Slade offers practical advice: "Preparation is the best remedy for stage fright. Knowledge is power." He encourages young voters to research candidates based on what matters most to them and to avoid the pitfalls of one-sided arguments.

Final Thoughts This episode is a must-listen for anyone interested in the intricate relationship between media and elections. Scott Slade's insights provide valuable guidance on navigating the complex media landscape, ensuring you stay informed and make well-rounded decisions as we head into the election season.

Listen to the Full Episode

Don't miss this enlightening conversation with Scott Slade. Tune in to Scaling UP! H2O and gain a deeper understanding of the media's role in elections.

Stay informed, stay engaged, and let's navigate this election season together!

Timestamps

01:00 - Trace Blackmore celebrates 4th of July with our global audience and reflects on historical figure Patrick Henry

08:15 - Upcoming Events for Water Treatment Professionals

18:00 - Getting to know Scott Slade and his career

31:29 - Interview with Scott Slade, unbiased news

01:22:22 - Drop by Drop With James McDonald

Quotes

"The earth belongs always to the living generation… Every constitution, then, and every law, naturally expires at the end of 19. years. If it is enforced longer, it is an act of force and not of right." - Thomas Jefferson

"Journalism is the first draft of history and there is nothing more important than accuracy when it comes to traditional media." - Scott Slade

"As a journalist, it's your job to tell a balanced story." - Scott Slade

"Nothing beats the kind of legitimacy that comes from a well-staffed local newspaper. They have the personnel and the time to dig out the details. They go deep on stories that really matter." - Scott Slade

"There's nothing more boring than a one-sided argument." - Scott Slade

Connect with Scott Slade

Email: [email protected]

Scott's Links Mentioned

Pew Research Center

Pew's report titled "Americans' Top Policy Priority for 2024: Strengthening the Economy"

Georgia Association of Broadcasters Hall of Fame

Atlanta Journal Constitution News

Atlanta's Morning News

Google News

Associated Press

Scaling UP! Links Mentioned

Mike Rowe reading Patrick Henry's "Give me liberty, give me death" speech

The the Society of Professional Journalists Code of Ethics

The Hang July 11, 2024

FREE Legionella Resources Page

Industrial Water Week 2024

AWT's Ray Baum Memorial Water Treater of the year award

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

AWT (Association of Water Technologies)

Books Mentioned

White Tigers: My Secret War in North Korea by Ben S. Malcom and Ron Martz

The Secret: A Jack Reacher Novel by Lee Child & Andrew Child

How to Tell a Story: The Essential Guide to Memorable Storytelling from The Moth by The Moth

Drop By Drop with James

In today's episode, I have a challenge for you. The challenge is… calculate the softening capacity of your water softener based upon incoming water. Seriously, get a pen and paper or even Excel and calculate it. Does your answer match the actual setpoint on the softener? Why would you want to set the softener lower than the theoretical maximum softening capacity you just calculated? What can impact the functional softening capacity of a water softener? Is it possible for the incoming hard water quality to change over time? How could iron in the incoming water impact softening capacity? Water softeners are more complex than that enclosed vessel you see before you day after day. Learning the nuances of how it works and what can cause it to behave differently will make you a stronger water treater.

2024 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

"Be curious, maintain an open mind, and maintain your high standards." - Lee Bainbrigge

Our water treatment community is a close-knit brotherhood and sisterhood, regardless of where we live. We face similar challenges and share a common goal: to grow and learn from each other. Our latest podcast episode features a conversation that delves into the differences and similarities in Legionella control practices and regulations between the United States and the United Kingdom. This insightful episode features Lee Bainbrigge, Chief Sales and Marketing Officer of SMS Environmental Ltd as our charming lab partner.

Key Insights from Lee Bainbrigge on Legionella Control:

Differences in Legionella Management and Documentation In both countries, the primary Legionella control methods are keeping water moving and using temperature control. However, the UK places a stronger emphasis on documentation and compliance systems to record control measures. "The types of control you are using, you need to record it, you need to write it down in a compliance system," Lee explained. If a system tests positive for Legionella, it is crucial to effectively and clearly communicate to the client, "There's Legionella in the system. Let's look at doing something about it." In the UK, these communications are meticulously documented and kept as digital records for future reference.

Crafting Effective Legionella Legislation When discussing what lawmakers should consider when writing Legionella legislation, Lee advised caution and balance. He noted that the guidance in the USA is relatively proportionate and effective when in the right hands. "Effectively, the guidance you've got in the USA is relatively proportionate... In the right hands, you're going to do a good job with the guidance that you've got," he noted. In contrast, the UK's approach can sometimes be overly prescriptive. Lee suggests a middle ground, advocating for guidance that is neither too relaxed nor too stringent, ensuring efforts and resources truly reduce risk. "I think the most reasonable guidance you could come up with is somewhere in between the two. There are pros and cons on both sides," Lee mentioned.

ASHRAE 188 and Its Direction in the USA Lee affirmed that the USA is on the right track with ASHRAE 188 for Legionella control. "Yes, absolutely!" he responded when asked if the US is heading in the right direction. He highlighted the importance of competent professionals conducting Legionella risk assessments to ensure effective control measures. "Make sure that the people that are carrying out your Legionella risk assessment are competent and you're actually getting good advice at the beginning of your control scheme," he advised.

Challenges and Technology Opportunities in the UK In the UK, current challenges include maintaining competency and training within the industry, adapting to novel systems like heat pumps, and dealing with reduced water flow in buildings. Lee mentioned the potential of new technologies, such as the Internet of Things (IoT) and remote monitoring, which could revolutionize Legionella control, although current guidance has yet to fully incorporate these advancements. "We have got challenges with... new novel systems coming into our domestic hot and cold water systems. The use of heat pumps and different ways of sourcing energy and reducing water flow are all having an impact on Legionella control," Lee explained.

Building a Global Culture of Learning Lee is a strong advocate for collaboration within the industry. He believes in learning from each other and sharing best practices, which can greatly benefit organizations and improve public health protection. "I'm a big believer of us being collaborative in this industry," Lee shared. "When we see what somebody else is doing and establish what's working for organizations, that is just so great to see."

Professional Standards and Certifications Lee discussed the significance of the Certified Water Technologist (CWT) certification. SMS Environmental Ltd. values high standards and depth of knowledge within its team, which is why they are strong proponents of the CWT certification. "We don't have in the UK an equivalent qualification specific to water treatment," Lee explained. "We've certainly looked at the CWT and gone, 'this does really what people that have been involved in the organization in the industry far longer than me tell me was very much the way the sector was born.'"

Advice for Water Professionals Lee's best advice to water professionals is to "Be curious, maintain an open mind, and maintain your high standards." This approach has helped SMS Environmental Ltd. build strong, honest relationships with their customers and maintain their status as a leading independent company in the industry.

Tune In to Scale UP Your Legionella Knowledge We encourage you to listen to the full interview with Lee Bainbrigge on the Scaling UP! H2O podcast. You'll gain deeper insights into Legionella control practices and regulatory approaches in the USA and the UK, learn about new technologies and challenges, and hear expert advice for water professionals.

Stay curious, keep an open mind, and always strive for excellence.

Connect with Lee Bainbrigge

Email: [email protected]

Website: https://sms-environmental.co.uk/

LinkedIn: linkedin.com/in/lbainbrigge/

linkedin.com/company/sms-environmental-ltd/

Read or Download Lee Bainbrigge's Press Release HERE

Links Mentioned

The Hang July 11, 2024, free networking event for water professionals

203 The One With Our Across The Pond Legionella Expert, John Sandford

Scaling UP! H2O's Legionella Resources Page

The Water Management Society (WMSoc)

Legionella Control Association

Certified Water Technologist (CWT) certificate Video Prep Course

UKAS Legionella Risk Assessment and ISO/IEC 17020

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

AWT (Association of Water Technologies)

Books Mentioned

Traction: Get a Grip on Your Business by Gino Wickman

Paddle Your Own Canoe by Nick Offerman

Drop By Drop with James

In today's segment, I'm thinking about your family and friends. You head off to work to save the world with your industrial water treatment skills each day. Do your family and friends have any idea what you do? Have you ever shown them your test kit? Have you ever tested water in front of them? Have you ever shown them your service reports? Have you ever shared the types of customers you have? Have you ever described the operations and processes you get to see? You may be an industrial water treatment superhero, but you don't have to have a secret identity, too. Let the world around you know what you do.

2024 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

"Sales is never a quick process. The only way you can have a lasting sales relationship is to be honest, have a positive attitude, and hustle." - Fred Shurtz

Discover the Roadmap to New Business Success!

In our latest episode of Scaling UP! H2O, host Trace Blackmore sits down with Fred Shurtz, owner of Precision Chemical, to explore the intricate roadmap of acquiring new business. Fred, a seasoned expert in the water treatment industry, shares his journey, challenges, and strategies that have led to his success. Here's a sneak peek into some of the valuable insights Fred offers in this must-listen interview.

From Engineer to Entrepreneur: Fred's Career Journey

Fred's journey began with an engineering degree and a pivotal role at NALCO in 1988. He emphasizes the unique advantage of a sales career: controlling your destiny. "When there's no ceiling, you can earn a lot of money if you treat people right and do the right thing," Fred explains. He also highlights the importance of being a leader, stating, "You've got to be the person that people want to follow."

Sales: It's a Crockpot, not a Microwave

Sales, according to Fred, is a long-term process that requires honesty, a positive attitude, and hustle. "It's never a quick process," he notes, emphasizing that lasting sales relationships are built on these principles. The right technology also plays a crucial role in this equation.

Earning Trust to Gain New Business

Building trust is paramount. Fred listens attentively to his customers, understanding their needs through both words and body language. "If you are genuine with people and they have a need for what you have, then you'll make sales," he explains.

Fred stresses the importance of persistence, patience, and viewing every person at a facility as a potential door-opener. "If it's not a win-win, it's not worth doing," he asserts.

Client Surveys: Building Trust from the Start

Fred emphasizes the importance of asking good questions, listening, and being attentive to clients' needs. Acting as an advocate and helper is essential in building trust with new clients.

Crafting Proposals that Resonate

Proposals should clearly demonstrate the benefits for the client. Fred believes in interactive presentations, using pen and paper to draw things out. "Hard selling doesn't work; you need to be a soft seller," he advises, focusing on building partnerships rather than just making sales.

Sustaining Client Relationships Over the Years

Continuous engagement and feedback are essential. Fred emphasizes fulfilling promises and regularly checking in with clients to ensure their needs are being met. "It's all about the hustle," he says, advocating for a proactive approach to client relations.

Tune in to our latest episode to gain more insights from Fred Shurtz on building and sustaining a successful business in the water treatment industry. Don't miss out on this wealth of knowledge!

Stay connected with us for more expert insights and strategies to scale up your water treatment business.

Timestamps

01:00 - Trace Blackmore reminds you about this day in history and being a kid in love with NASA's space program

05:00 - Upcoming Events for Water Treatment Professionals

07:00 - Interview with Fred Shurtz, owner of Precision Chemical

50:40 - Lightning Round Questions

01:00:00 - Drop by Drop With James McDonald

Quotes

"Sales is never a quick process. The only way you can have a lasting sales relationship is to be honest, have a positive attitude, and hustle." - Fred Shurtz

"When they say "no" they are saying I don't need you yet, but you stay with them because you never know when they will need some help. You need to stay persistent, patient, and keep calling." - Fred Shurtz

"You need to find out what's important to them. You need to ask good questions and listen. You need to be attentive to their needs." - Fred Shurtz

"You have to be their advocate, their helper. You need to build trust." - Fred Shurtz

Connect with Fred Shurtz

Phone: 812.455.7378

Email: [email protected]

Website: precisionchem.com

LinkedIn: linkedin.com/in/fred-shurtz-7287b032/

linkedin.com/company/precision-chemical/

Links Mentioned

The Hang July 11, 2024

AWT (Association of Water Technologies)

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

Books Mentioned

Gambler: Secrets from a Life at Risk by Billy Walters

Outlive: The Science and Art of Longevity by Peter Attia

Drop By Drop with James

In today's segment, I have a "What If" for you. What if the deaerator vent is closed completely? I mean there is no little puff of steam coming out of the vent at all. What is the purpose of the deaerator vent? How will it being completely closed impact your overall steam boiler system? Which parts will be impacted first? What will the short term and long term impacts be? How will this impact your chemical levels in the feedwater and boilers? Could the closed vent have any impact upon the condensate system? How did it get closed in the first place? How far open should it actually be? How would you determine this? Do the operators and customers understand the importance of the deaerator vent?

2024 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

We're excited to bring you insights from a recent interview with Tim Fulton, President of Small Business Matters, Vistage Chair Emeritus, and Executive Coach. Tim is a returning podcast guest and a favorite among our listeners, bringing his wealth of knowledge to help you attract and retain top talent in today's evolving job market.

Labor Market Insights: Navigating the New Normal Tim starts by addressing a common observation: "Most business owners would tell you the labor market has improved over the past 12 months." This improvement is particularly notable for small and mid-sized companies. Businesses have adapted post-COVID, finding innovative ways to attract candidates from diverse backgrounds, different markets, and varying levels of education and skills.

Flexibility is Key: Adapting to Workforce Needs A critical trend highlighted by Tim is the increasing need for flexibility. Companies are shifting from rigid work schedules to more adaptable models, such as offering hybrid work options and flexible hours. Tim emphasizes that the question shouldn't just be about remote vs. in-office work but rather, "Do I trust my employees?" This trust-based approach focuses on outcomes rather than the specific logistics of where and when the work is done.

Embracing Modern Work Policies: Unlimited PTO and Remote Work Pre-COVID, concepts like unlimited Paid Time Off (PTO) and remote work were often dismissed. However, Tim believes that with the right employees, processes, and procedures, these policies can be effective across various businesses. The modern workforce, especially younger employees, highly values remote work options, making it a crucial aspect of job listings today. As Tim puts it, "Today ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward to office life as we knew it."

Crafting Compelling Job Listings Job listings must reflect the current job market's demands. Tim suggests including clear expectations regarding work location, flexibility, and growth opportunities in the description and the job results in the job heading. Additionally, platforms like Indeed, LinkedIn, your own company's website, and local colleges/universities are excellent for reaching a diverse pool of candidates.

Effective Interview Strategies: Finding the Right Fit During interviews, it's essential to assess if the candidate can perform the job, fit within your company culture, and work well with you. Tim advises using behavior assessments and post-hire evaluations to ensure you're making the right choice. Group interviews can be beneficial when you have multiple strong candidates, and using a scorecard can help in making objective decisions.

Ensuring the Right Hire: Comprehensive Evaluation To confirm you've made the right hiring decision, involve various stakeholders in the hiring process, conduct thorough reference checks, and use behavioral assessments to gauge the candidate's fit within your team.

Conclusion: Prepare to Transform Your Hiring Process Tune in to the latest episode of Scaling UP! H2O to dive deeper into these insights and more from Tim Fulton. This episode is packed with practical advice and actionable strategies that can transform your hiring process and help you secure top performers for your team.

Timestamps

01:00 - Trace Blackmore asks you to submit your show ideas

04:00 - Upcoming Events for Water Treatment Professionals

08:15 - Interview with Tim Fulton

59:00 - Closing thoughts with Trace

1:06:25 - Drop by Drop With James McDonald

Quotes

"Most business owners would tell you the labor market has improved over the past 12 months." - Tim Fulton

"When interviewing someone ask yourself: "Can they do the job, can they do it here, can they do the job with me?" - Tim Fulton

"As a manager, you need to ask yourself: Do I want to manage someone's time or their work? Do I want to manage compliance or performance?" - Tim Fulton

"Today, ⅔ of employees are knowledge workers and work from home. The train has left the station, we are not going backward." - Tim Fulton

Connect with Tim Fulton

Email: [email protected]

LinkedIn: linkedin.com/in/timcfulton/

Twitter: twitter.com/tf_sbm

FaceBook: facebook.com/SmallBusinessMattersOnline/

Website: smallbusinessmattersonline.com

Tim's Resources:

Tim Fulton's Small Business Matters Podcast

Small Business Matters Newsletter

SBM Mastermind Group

SBM Boot Camp

Vistage Group

Vistage Chair Executive Coach in Atlanta, GA, Tim Fulton

Vistage Speaker Top Performer Award for 2023, Tim Fulton

Links Mentioned

The Hang July 11, 2024 at 6pm EST

Ep 22 with Tim Fulton

Ep 114 The One Where We Talk Masterminds

Ep 280 The One About Retaining Top Talent

Ep 353 Steam Boilers Essential Checks with Barry Higgins Part 1

Ep 354 Steam Boilers Essential Checks with Barry Higgins Part 2

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

Books Mentioned

Foolproof Hiring: Powerful, Proven Keys to Hiring HIGH Performers by Brad Smart and Chris Mursau

Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim Collins

This Is Marketing: You Can't Be Seen Until You Learn to See by Seth Godin

The 7 Habits of Highly Effective People by Stephen Covey

Drop By Drop with James

In today's segment, I have a challenge for you. The challenge is to ask your customer what you can do better? I mean to walk up to your customer, look them in the eye, tell them not to hold back, and ask them what you could be doing better for them. If they give you positive feedback, great! If they unload all their pent up frustration upon you. Thank them for taking the time and caring enough to share their thoughts with you. Then take the time to give careful consideration to the feedback you received, even if it offends you at first. Try to have empathy with the customer to understand where they are coming from. Then use this moment to grow and become better. Communication is a two-way street, so be sure to let them know how you have reflected upon and implemented any relevant advice.

2024 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Looking to maximize efficiency while minimizing shipping costs? Keen on shrinking your company's and clients' carbon footprint? Concerned about the complexities of transporting hazardous liquid materials? Picture this: You're tasked with moving a three-hundred-gallon tote of corrosives to the twelfth floor of an office building. Or perhaps you've encountered the challenge of maneuvering a two-hundred-pound tote across pristine mahogany floors, all while hoping against leaks on the way to the cooling tower. If these scenarios resonate with you, our latest episode is a must-listen!

Join us as Blaine Nagao, CWT, Senior Director of Smart Release Technology at Dober, answers a multitude of questions about how solid technology works and how it differs from liquid technology. Blaine debunks old misconceptions about solid technologies. Learn how to match the right equipment with the products you're using and gain insight into controlling as many variables as possible upfront by adopting solid technology.

Discover how solid technology can eliminate the need for hefty shipping fees, significantly reduce your carbon footprint, and save money for both your company and your clients.

Tune in for an educational, insightful, and positive discussion that could revolutionize your bottom line.

Understanding the Formula for Cost Savings with Solid Chemistry Technology

Blaine explains that the cost savings from using solid chemistry technology come from several key areas:

• • Reduced Shipping Costs
  • Decreased Storage Space Requirements
  • Lower Risk of Spills and Accidents

Let's break these down:

1. 1. Reduced Shipping Costs Solid chemistry products are more concentrated than their liquid counterparts. This means you can ship smaller quantities, which reduces the overall shipping cost. For example: - Liquid product: 100 gallons (heavy, requires special handling) - Solid product: Equivalent treatment power in a smaller, lighter package

1. 1. Decreased Storage Space Requirements Solid products take up less space than liquid ones, meaning you can store more product in the same amount of space. This can lead to lower storage costs, especially in facilities where space is at a premium.

1. 1. Lower Risk of Spills and Accidents Handling liquids, especially hazardous ones, carries a significant risk of spills and accidents, which can be costly. Solids minimize this risk, leading to fewer incidents and lower associated costs.

Blaine's Formula Blaine suggests considering the total cost of ownership rather than just the upfront cost. The formula he uses involves calculating the savings in the following areas:

Total Savings = Savings in Shipping + Savings in Storage + Savings in Risk Management

Let's put some hypothetical numbers into this formula to illustrate:

• • • Savings in Shipping: $500 per shipment
    • Savings in Storage: $100 per month
    • Savings in Risk Management: $150 per month

Assuming these savings over a year:

Annual Savings = ($500 \times 12) + ($100 \times 12) + ($150 \times 12) Annual Savings = $6,000 + $1,200 + $1,800 Annual Savings = $9,000

By switching to solid chemistry technology, the company could potentially save $9,000 annually. This example illustrates how the cumulative savings in different areas add up to significant cost reductions.

Summary

Solid chemistry technology offers significant cost savings by reducing shipping costs, storage space requirements, and risks associated with spills and accidents. By focusing on the total cost of ownership, as Blaine suggests, companies can see the broader financial benefits of transitioning to solid chemistry solutions.

Timestamps

01:00 - Trace Blackmore asks you to share your future podcast show ideas with us by filling out the Submit a Show Idea form

03:15 - Come to The Hang on July 11th, a free online opportunity to connect with other water professionals

10:10 - Upcoming Events for Water Treatment Professionals

12:30 - Get to know Blaine Nagao, CWT

20:00 - Interview on Solid Technology

1:00:00 - Drop by Drop With James McDonald

Quotes

"Solid chemistry is good chemistry." - Blaine Nagao

"Ask too many questions because the devil is in the details to find the right solution for your client." - Blaine Nagao

"With water, you always need to think about Murphy's Law - anything that can go wrong, will go wrong." - Blaine Nagao

"Pick the equipment that works, not the one that looks pretty. You should pick equipment that you can trust." - Blaine Nagao

Connect with Blaine Nagao, CWT

Phone: 817.913.8030

Email: [email protected]

Website: www.dober.com

LinkedIn: linkedin.com/in/blaine-nagao-cwt-953822110/

linkedin.com/company/dober/

Read or Download Blaine Nagao's Press Release HERE

Links Mentioned

The Hang July 11, 2024

Ep 13.5 Convention Tips, How to get over social anxiety at networking events

106 The One with the Agnostic Equipment Guy

Dober Smart Release Technology

AquaPhoenix

Hard Eight BBQ

The Scaling UP! H2O Podcast Website

The Rising Tide Mastermind

Submit a Show Idea

Drop By Drop with James

In today's segment, I have a "What If" for you. What if nitrite drops in a closed loop but conductivity remains the same and the makeup water meter shows zero makeup was used? What could cause this curious pattern? Is nitrite reacting or being consumed in some way? Could the makeup water meter miss low-flow makeup? Could unwanted microbiological activity be the culprit? Have you thought of all the ways nitrite could change in a system and how other parameters may or may not change as well?

2024 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Get ready to dive headfirst into the dynamic world of Produced Water as we kick off our inaugural episode dedicated to this captivating topic on the Scaling UP! H2O podcast. Join us on this thrilling expedition as we journey alongside our esteemed guest, Ivan Morales—a seasoned expert in water treatment and a beacon of innovation. With a passion for practical solutions and a knack for making complex concepts relatable, Ivan is here to guide us through the ins and outs of Produced Water management, making it accessible to all.

In this groundbreaking episode, Ivan Morales, known for his contributions to Nalco Water, the International Water Conference (IWC), and the Produced Water Society, takes center stage to share his knowledge about Produced Water with a global audience of water professionals. Drawing from years of hands-on experience and a natural intuition for problem-solving, Ivan breaks down the barriers to understanding, offering practical insights and real-world examples. From navigating EPA regulations to tackling challenges in coal mining and fracking, we're in for an engaging and enlightening ride through the fascinating landscape of water treatment.

What You'll Discover:

Navigating EPA Regulations and Produced Water:

Dive into the intricate realm of EPA guidelines governing the measurement and treatment of Produced Water. By understanding these regulations, we empower ourselves to ensure compliance and uphold environmental stewardship.

Confronting Challenges in Coal Mines:

Explore the unique hurdles faced by water professionals in coal mines, where the recycling and treatment of water are pivotal for maintaining safety standards and safeguarding downstream communities. Ivan underscores the imperative of returning water to the environment in an improved state.

Embracing Innovation and Technological Advancements:

Embark on a journey of discovery as we uncover cutting-edge technologies and collaborative initiatives revolutionizing Produced Water treatment. Ivan sheds light on the promising prospects of element extraction, such as lithium, and the ongoing innovations propelling our industry toward greater efficiency and sustainability.

Episode Highlights:

Empowerment through EPA Compliance:

Gain actionable insights into navigating EPA regulations, fostering compliance, and contributing to environmental preservation through responsible water management practices.

Community-Centric Water Stewardship:

Learn how our efforts in coal mines directly impact downstream communities, and discover strategies for enhancing water quality to create a ripple effect of positive change.

Innovative Solutions Driving Sustainability:

Embark on a journey of innovation as we explore the transformative potential of emerging technologies and collaborative endeavors, propelling us toward a future of sustainable water management practices.

Ivan delves into crucial topics such as managing PFAS contaminants, harnessing the potential of recycled water for sustainable practices, and the imperative of accurate measurement in water discharge. His insights into the challenges of treating water from fracking operations and the avenues for technological innovation are both enlightening and empowering.

Join us as we embark on this enlightening exploration of Produced Water management, where knowledge is our compass, innovation is our vehicle, and positive change is our destination.

Tune in to the latest episode of Scaling UP! H2O now, and let's journey together toward a future of sustainable water stewardship!

Timestamps

01:00 - Trace Blackmore thanks you for participating in the Global 6K For Water this year. Thank you for helping to solve the global water crisis.

6:30 - Upcoming Events for Water Treatment Professionals

8:30 - Interview with Ivan Morales about Produced Water

48:00 - Drop by Drop With James McDonald

49:30 - Please leave a review of this podcast on your favorite podcast player

Quotes

"Produced Water can range anywhere from 1,000 to 380,000 ppm TDS, presenting a vast range of challenges and opportunities to navigate." - Ivan Morales

"Whenever we attempt to return water to the ground, the EPA provides the essential framework for doing so responsibly." - Ivan Morales

"In the coal mining industry, it's crucial to ensure that all the water we extract is returned in better condition because downstream communities rely on it." - Ivan Morales

"Go to the source to understand what is out there. Many people are working together to create a better world, and there is a lot of good news in the Produced Water industry!" - Ivan Morales

Connect with Ivan Morales

Website: www.ecolab.com/nalco-water/

LinkedIn: linkedin.com/in/ivan-morales-mba-06793b5/

linkedin.com/company/nalco/

linkedin.com/company/produced-water-society-inc/

linkedin.com/showcase/intlwaterconf/

Affiliations:

International Water Conference (IWC), Executive Board Member

Produced Water Society, Board of Directors

Read or Download Ivan Morales' Press Release HERE

Links Mentioned

Team World Vision's Global 6K For Water

International Water Conference (IWC)

Groundwater Protection Council - Produced Water Report

New Mexico Produced Water Research Consortium

Texas Produced Water Consortium

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

Books Mentioned

Produced Water Volume 1 by John Walsh

Produced Water Volume 2 by John Walsh

Hidden Potential by Adam Grant

Atomic Habits by James Clear

It's Your Ship: Management Techniques from the Best Damn Ship in the Navy by Captain Abrashoff

Drop By Drop with James

In today's segment, I have a challenge for you. I challenge you to test the free chlorine in a cooling tower system IMMEDIATELY after sampling, let the sample sit OPEN for an HOUR, and then test again. Was there a difference between your two readings? If so, how do you explain this? If not, how do you explain it? Why is the timing of both the sampling and the testing important when analyzing for free chlorine? Would this apply to testing for TOTAL chlorine, too? How about when testing for bromine, chlorine dioxide, etc.? Why does any of this matter?

2024 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.