Scaling UP! H2O

Welcome to the last day of Industrial Water Week. I'm your host Trace Blackmore, and I'm bringing back listener favorite Shawn McGrade of Kurita America for today's interview. Shawn's 2 previous episodes about his career experience in water treatment are some of our most shared podcast episodes, so if you know of someone considering a career in water treatment, this is the perfect episode to pass along to the water career-curious people in your life.

How did you get started in this industry? Were you born into it, like me, or did you fall into it like Shawn McGrade and James McDonald? What does your day-to-day look like? What does a bad day look like for a water treater? How do you show value to your clients? How do you not take losses personally? What advice do you have for professionals considering a career in water? Join me as Shawn answers these questions and a few more in this celebrated episode.

Bottom line: Shawn McGrade will introduce the abundant opportunities available to individuals considering careers in water treatment.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Trace Blackmore welcomes you to Careers Friday [00:01]

James McDonald's Careers Water Story [05:30]

Careers with Shawn McGrade [10:40]

What I wish I knew about having a Career in Water Tammy Faber [19:55]

Detective H2O: The Case of Seeing the Dead [25:15]

Quotes:

"A day doesn't go by when you don't learn something new and exciting. You always need to have your thinking cap on, but that's all part of the fun." – Shawn McGrade

Connect with Shawn McGrade:

Email: [email protected]

Phone: 651-788-2185

Website: www.kuritaamerica.com

LinkedIn: in/shawn-mcgrade-08187114a

Links Mentioned:

Water Cake Recipe

188 The One To Listen To If You Are Considering Becoming A Water Treater, Part 1 (with Shawn McGrade)

258 The One To Listen To If You Are Considering Becoming A Water Treater, Part 2 (with Shawn McGrade)

252 The One About the Operations Manager Turned Sales Manager (with Tammy Faber)

Water Week 2023

On day 4 of Industrial Water Week, we are celebrating Wastewater Thursday with water treatment expert and consultant Dave Christopherson.

What is Wastewater and Wastewater Treatment? How do you describe what you do for a living to those unfamiliar with your field? What are the 4 types of Wastewater? Do you only work in sewers when working in Wastewater (*asking for a friend)? What do you need to know about your client's water before you meet with the client? What's the best advice for Jar Testing? I'm asking those questions and more in today's Wastewater Thursday interview with Dave Christophersen.

Join me, Trace Blackmore, the host of the Scaling UP! H2O Podcast and Dave Christophersen, as we celebrate Wastewater Thursday together.

Bottom line: Dave Christophersen will introduce Wastewater to students and recent graduates considering careers in water treatment.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Trace Blackmore welcomes you to Wastewater Thursday [00:01]

James McDonald's Wastewater Story [05:07]

Wastewater Thursday interview with Dave Christophersen, CWT [10:50]

What I wish I knew my first day as a water treater with Shawn McGrade [19:40]

Detective H2O: The Case of Breaking Free [28:44]

Quotes:

"Wastewater is water that has been used for some purpose, and now has some components that need to be removed if you want to reuse that water.'' - Dave Christophersen

"On my first real Wastewater Project, I learned how complicated it is. I learned that the more complicated the problem was the greater the learning opportunity, which meant the greater the reward was." Dave Christophersen

Connect with Dave Christophersen:

Phone: 937.477.7129

Email: [email protected]

LinkedIn: in/dave-christophersen-a3291328

Links Mentioned:

Industrial Water Week

078 The One with The Waste Water Guy (Part 1) (with Kevin Cope)

079 The One with The Waste Water Guy (Part 2) (with Kevin Cope)

255 Pinks And Blues: Testing for Halogen in A Water System

269 The One About The Water Treater Risk Factor Index (with Dave Christophersen)

271 The One With The Secrets to Buying A Company (with Chuck Hamrick)

AWT Technical Reference & Training Manual, Chapter 6: Wastewater (Edited by Peter Hawkins)

The time has come for us to celebrate Day 3 of Industrial Water Week with Cooling Wednesday. For today's special episode, I invited Cooling experts and the father-and-son duo from Guardian CSC, Bruce Ketrick Sr., and Bruce Ketrick Jr.

Listen to this episode as Bruce Sr. and Bruce Jr. share with the Scaling UP! Nation the meaning of Cooling, primary concerns when it comes to Cooling, things industrial water treaters should know when working in Cooling, and of course, the importance of efficiency in Cooling.

How are Green products helping the industry? What are the top 4 things to look out for with Cooling? What does metal loss look like? What methods are used to save both energy and water? What does the future look like for people working on Cooling systems? Team Ketrick will answer these questions and so many more in this interview.

Join me, Trace Blackmore, the host of the Scaling UP! H2O Podcast and Bruce Ketrick Sr. and Bruce Ketrick Jr., as we celebrate Cooling Wednesday together.

Bottom line: Bruce Ketrick Sr. and Bruce Ketrick Jr. will introduce Cooling to students and recent graduates considering careers in water treatment.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Trace Blackmore welcomes you to Cooling Wednesday [00:01]

James McDonald's Cooling Water Story [02:52]

Solving Water Treatment mysteries with Trace Blackmore [06:34]

Cooling Wednesday interview with Bruce Ketrick Sr. and Bruce Ketrick Jr. [11:50]

What I wish I knew about Cooling on my first day as a water treater with Russell Baskin [22:27]

Detective H2O: The Case of Misdiagnosis [29:28]

Quotes:

"I look at Cooling as the opportunity to improve people's lives. The more efficiently we do that, the less energy is utilized and the less water is utilized" - Bruce Ketrick Sr.

"The top 4 things to look out for with Cooling: Corrosion, Biological (fowling and industrial hygiene), Asset Management, and Energy Management." - Bruce Ketrick Jr.

Connect with Bruce Ketrick Sr.:

Email: [email protected]

Website: guardiancsc.com

LinkedIn, personal: in/bruce-ketrick-94111511

LinkedIn, company: company/guardiancsc

Connect with Bruce Ketrick Jr.:

Email: [email protected]

LinkedIn, personal: in/bruce-ketrick-jr-cwt-9b11189

LinkedIn, company: company/guardiancsc

Links Mentioned:

137 The One That's All About Cooling Towers, Part 1 (with Brett Alexander of EVAPCO)

138 The One That's All About Cooling Towers – Part 2 (with Brett Alexander of EVAPCO)

237 Pinks and Blues: Cooling Towers, Part 1

240 Pinks and Blues: Cooling Towers, Part 2

265 The One About Legionella and a FedEx Package, Part 1 (with Russell Baskin of Tower Water)

266 The One About Legionella and a FedEx package, Part 2 (with Russell Baskin of Tower Water)

Scaling UP! H2O's Legionella Resources page

Welcome back to the Scaling UP! H2O Podcast. The podcast where we scale up our knowledge so we don't scale up our systems. In today's special Industrial Water Week episode, we are going to celebrate Boiler Tuesday! What better way to mark the second day of Industrial Water Week than by having a Boiler expert on the show? I am proud to welcome back Chuck Hamrick Jr. of Eagle Engineering Water Technology, on the podcast!

Prevention is always better than cure; which is why Chuck will tell the Scaling UP! Nation the Boiler problems we need to be aware of so that we can nip those problems in the bud before things get out of control.

If you are a new Water Treater, what should you look at when treating a Boiler? What is the difference between a Fire Tube Boiler and a Water Tube Boiler? How do you know how to identify a Steam Boiler from a Closed-Loop Boiler? Why do Boilers foam and how do we prevent foaming from happening? Chuck Hamrick will answer these questions and so many more in our educational discussion about Boilers.

Join me, Trace Blackmore, the host of the Scaling UP! H2O Podcast and Chuck Hamrick Jr., as we celebrate Boiler Tuesday together.

Bottom line: Chuck Hamrick Jr. will introduce Boilers to students and recent graduates considering careers in water treatment.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Trace Blackmore welcomes you to Boiler Tuesday [00:01]

James McDonald's Boiler Water Story [04:56]

Using all your senses when diagnosing a problem with Trace Blackmore [08:23]

What I wish I knew on my first day as a water treater with Bruce Ketrick Sr. [11:41]

Boiler Tuesday Interview with Chuck Hamrick Jr. [17:32]

Detective H2O: The Case of Standing [32:57]

Quotes:

"When selling Water Treatment, especially Boilers, make sure you do everything thoroughly. Do a complete audit of the system before talking to your client." - Chuck Hamrick

Connect with Chuck Hamrick Jr.:

Phone: 419-345-4866

Email: [email protected]

Website: eaglewatertech.com

LinkedIn: in/charles-d-hamrick-jr-cwt-b18062125/

Links Mentioned:

Spirax Sarco's Steam Boilers - The Inside Story Playlist

271 The One With The Secrets to Buying A Company with Chuck Hamrick Jr.

Finally, the time has come. We are kicking off Industrial Water Week, and this year, we are going to do something special. We are sharing Water Treater stories about things they wished they knew on their first day as a Water Treater. As is our tradition here at Scaling UP! H2O, I've invited experts to talk about Pretreatment, Boilers, Cooling Towers, Wastewater, and Careers in Industrial Water Treatment this week.

Starting this Industrial Water Week series is a chemical engineer and the technical manager at Syntec Corporation, Semra Gül. Semra is an active member of the Association of Water Technologies (AWT), serving as a member of the cooling committee and chair of the Pretreatment committee.

What is Pretreatment? How does the AWT Pretreatment Committee contribute to the water industry? Why is Pretreatment important? What should you share with customers who are not interested in Pretreatment? What is the future of Pretreatment? Those are just some of the questions that Semra will answer in this episode. A native of Turkey, Semra will also talk about the differences in how her native country and the United States differ in handling Pretreatment.

Join me, Trace Blackmore, the host of the Scaling UP! H2O Podcast and Semra Gül, as we celebrate Pretreatment Monday together.

Bottom line: Semra Gül will introduce Pretreatment to students and recent graduates considering careers in water treatment.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Kicking off the 5th Industrial Water Week [0:01]

Trace Blackmore welcomes you to Pretreatment Monday [05:35]

James McDonald's Pretreatment Water Story [10:16]

Pretreatment Monday interview with Semra Gül [14:24]

What I wish I knew on my first day as a water treater with Jeff Garratt [26:32]

Detective H2O: The Case of Normalization [31:15]

Quotes:

"Pretreatment will be more and more critical. Our water sources are not getting any better, it's becoming worse due to the increasing population, global warming, pollution, and other reasons caused by humans." - Semra Gül

Connect with Semra Gül :

Phone: 646-988-7081

Email: [email protected]

Website: www.syntec.com

LinkedIn: in/semra-gul-2a572541

company/syntec-corporation

Links Mentioned:

001 A New Podcast for Water Treaters

Association of Water Technologies (AWT) Resources (Members-Only Access)

Water Cake Recipe

Rising Tide Mastermind

Want to learn the secrets to purchasing a company or the top 5 sales tips? If so, my podcast interview with Chuck Hamrick Jr. is a must-listen.

I'm Trace Blackmore, host of the Scaling UP! H2O podcast, and in this episode I have the pleasure of interviewing Chuck Hamrick Jr. of Eagle Engineering Water Technology, and today we're covering everything from purchasing a company, sales tips, creating a work-life balance, and publishing papers.

Don't miss this career-benefiting interview. Listen to Episode 271 on Scaling UP! H2O's website or tune in wherever you get your podcasts.

Bottom line: Chuck Hamrick shares his secrets to buying a company.

Your roadside friend, as you travel from client to client.

-Trace Blackmore

Timestamps:

Thank you to everyone who came up to me during the AWT Conference and upcoming Events for Water Treatment Professionals [01:44]

Chuck Hamrick Jr.'s career journey in water treatment [ 13:51]

The secret to buying out a company [19:46]

The top 5 tips for sales and Chuck's favorite sales tools [22:40]

The best way to pass the baton to the next owner of your company [27:05]

Creating the best Work-Life Balance [31:48]

What you need to know when writing technical papers [33:37]

Advice for professionals and students [36:28]

Lightning round questions [40:00]

Thinking On Water With James [46:03]

Thinking On Water With James:

In this week's episode, we're thinking about softening before or after a reverse osmosis unit. What are the advantages and disadvantages of placing a water softener either upstream or downstream of an RO? If placed downstream, how do you keep the RO from scaling up? When feeding antiscalant, how may stroke and speed pump settings impact effectiveness? Does criticality of the RO system impact the design of where the softener is placed? If an RO removes dissolved solids, why would a water softener even be needed downstream? Are there any reasons to place the water softener upstream that can offset the reduced capital costs of placing it downstream? Take this week to think about whether a water softener should be placed before or after an RO unit.

Quotes:

"If you are given an option to buy out a company, try to learn as much as you can immediately about how the business works." - Chuck Hamrick Jr.

"A 'no' is just one step closer to a 'yes'. The more 'nos', the more chances that I'll be making more sales." - Chuck Hamrick Jr.

"If you find a trusted and knowledgeable person, don't hesitate to come up and talk to them, introduce yourself to them, and learn from them" - Chuck Hamrick Jr.

Connect with Chuck Hamrick Jr.:

Phone: 419-345-4866

Email: [email protected]

Website: eaglewatertech.com

LinkedIn: in/charles-d-hamrick-jr-cwt-b18062125/

Links Mentioned:

Wilson Learning

5 Simple Rules For Transitioning a Family Business To the Next Generation, from Inc.

Grit: the power of passion and perseverance | Angela Lee Duckworth (TED Talk)

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Jeffrey Gitomer-Sales Training Programs

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Books Mentioned:

Traction: Get a Grip on Your Business by Gino Wickman

What the Heck Is EOS? by Gino Wickman

I Said This, You Heard That Workbook by Kathleen Edelman

I Said This, You Heard That (2nd Edition) by Kathleen Edelman

Boiler Water Treatment by Colin Frayne

Drop by Drop: Articles on Industrial Water Treatment by James McDonald

THE HOUR That Changes Everything by Richard Pearson

Grit: The Power of Passion and Perseverance by Angela Duckworth

Consistency Selling: Powerful Sales Results. Every Lead. Every Time by Weldon Wong

Life According to Jesus by Jack Graham

The Little Gold Book of YES! Attitude by Jeffrey Gitomer

Little Platinum Book of Cha-Ching by Jeffrey Gitomer

Confronting Reality: Doing What Matters to Get Things Right by Larry Bossidy and Ram Charan

Lead, Sell, or Get Out of the Way: The 7 Traits of Great Sellers by Ron Karr

Let's talk about money. Not many people know about finance because it is daunting. When I was just a little boy, my grandfather introduced me to stocks and investments, and that opened the door to my interest in finance and learning how to make my money work for me.

In today's Pinks and Blues, I am going to talk about why you should take advantage of company-sponsored retirement accounts, how to get your money to work for you, and where you should put your money to make it grow.

I'm answering your questions about the basics of finance, and if you have more questions, drop the Scaling UP! H2O team a comment, and we might make another episode for you in the future.

Bottom line: Trace Blackmore is answering listener questions about Basic Finance in today's Pinks and Blues so our listeners can make better financial decisions.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

I'm at AWT and Upcoming Events for Water Treatment Professionals [01:31]

Women of Water (WOW) [3:30]

Thinking On Water With James [09:13]

Working hard for your money and getting that money to work for you [15:11]

Taking advantage of your company-sponsored retirement account AKA Free Money [19:03]

Understanding compound interest [24:02]

Equity, Creating a Budget, Capital Gains Taxes, and Credit Card Debt 101 [26:55]

Growing your money with Stocks, Systematic Investing, Dollar-Cost Averaging, Fund Managers, and Mutual Funds [29:57]

Making money by loaning your money to someone else with Corporate Bonds, and Muni or Municipal Bonds [38:38]

Doubling our money using The Rule of 72 [43:15]

Thinking On Water With James:

In this week's episode, we're thinking about cooling tower side stream filtration. When and why would you recommend sidestream filtration for a cooling tower system? What are the benefits? What types of filters are available? Which should you choose? How big of a filter do you need? Why filter a sidestream instead of full stream? Does the filter have a waste stream, and where does it go? Take this week to think about cooling tower side stream filtration and what it means to the cooling systems you manage.

Quotes:

"Every woman I know in the water treatment industry is wildly successful. Every single one of them." - Trace Blackmore

"You work hard, your money should work as hard as you do." - Trace Blackmore

"Now that I am older, I have more freedom to make more choices because of the choices I made when I was younger." - Trace Blackmore

"Q: How can money work for you? A: Own it or loan it." - Trace Blackmore

"When you buy a bond, you are buying someone else's debt." - Trace Blackmore

"When you pay yourself first, it will totally change the options that you have as you live your life." - Trace Blackmore

Connect with Scaling UP! H2O:

Email: [email protected] (podcast producer)

Submit a show idea: Submit a Show Idea

Trace Blackmore on LinkedIn: in/traceblackmore/

Scaling UP! H2O on Facebook: @H2OScalingUP

Scaling UP! H2O on YouTube: ScalingUpH2o.com/YouTube

Links Mentioned:

Women of Water (WOW)

185 The One Where We Talk About How To Make Your Money Work For You

Dave Ramsey Financial Peace University

How To Invest With Dollar-Cost Averaging

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

What will you do if you have a novel idea that you know could help the Water Treatment Industry? Not many of us would take the first step and make whatever idea we have a reality. My guest today took a leap of faith and created something out of an idea he had. He created a matrix that all Water Treaters could use, wrote a paper, gave a presentation at AWT, consulted with peers, and now helps other companies be better. Let's welcome Dave Christophersen, Certified Water Technologist and owner of Dave Christophersen Consulting LLC to the Scaling UP! H2O podcast.

Dave created the W.O.E. Relative Risk Factor Index, a critical service and reporting criteria using three site risk factors: Water, Operation, and Equipment. The WOE formula can be applied to any water treatment system including boiler, cooling, clarification and wastewater, membrane systems, closed loops, and specific processes. And in this episode, Dave is going to tell us exactly how.

Dave has more than 43 years of experience in the industry. His experience spans from wastewater treatment, boiler water treatment and pretreatment, and cooling water, to membrane technologies over very broad industrial, commercial, and institutional markets all over the world. This includes oilseed, steel, manufacturing, power, chemical, mining, commercial and institutional industries. With his experience in business management, field management, technical support, sales and marketing, chemical product development and product formulation of water treatment chemicals, and training of field and site personnel, Dave has conducted training in an array of topics such as water treatment chemistry, boiler and cooling systems and treatment, wastewater treatment and jar testing, membranes systems and cleaning procedures, plant operations, and industrial services.

Dave has a degree in Chemistry from Grove City College and an MBA from Butler University. He worked in big Water Treatment companies before founding his own consulting company, servicing the industrial and commercial water treatment industries.

What Dave created was a common language that all of us Water Treaters understand, leading to a clearer understanding between the Water Treater and the customer.

Bottom line: Dave Christophersen is going to tell us what the W.O.E. Relative Risk Factor Index is, and how it can make us better Water Treaters.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

See you at the AWT Convention in Vancouver next week and upcoming Events for Water Treatment Professionals [01:26]

Thinking On Water With James [08:46]

Who is Dave Christophersen of Dave Christophersen Consulting? [12:05]

How can you overcome the challenges of starting your own company? [18:07]

What is the W.O.E Relative Risk Factor Index that Dave Christophersen created? [23:04]

How should water treaters use the W.O.E Relative Risk Factor Index? [28:10]

How can a Water treater set up their own Risk Matrix? [34:56]

How can you start implementing a Risk Matrix in a company's survey process? [39:15]

How can you best communicate the W.O.E Relative Risk Factor Index with your customers? [42:47]

Lightning round questions [47:39]

Thinking On Water With James:

In this week's episode, we're thinking about reverse osmosis makeup for boilers. What are the advantages of using RO makeup for a boiler system? What is the recommended maximum number of cycles for a boiler on RO makeup? How might RO makeup impact condensate corrosion and neutralizing amine usage? How will a high percent condensate return impact the economics of installing an RO? What boiler savings may be the highest when changing from soft water to RO makeup? Is it the water? Wastewater? Fuel? Chemical costs? Why would a chemical company want to recommend RO equipment for boiler makeup? Take this week to think about using RO makeup for boilers.

Quotes:

"Water Treaters, especially as they get more years of experience, almost intuitively, assess risks." - Dave Christophersen

"What is a risk? Risk is not having outcomes that you want." - Dave Christophersen

"The W.O.E Relative Risk Factor Index allows you to access risk in three areas: Water, Operations, and Equipment." - Dave Christophersen

"What makes something high risk? What makes something low risk? You need to know your risk level." - Dave Christophersen

"If you know what is risky and know all the different things that are involved in assessing and having a successful outcome, then you can set goals for improvement, and from time to time reassess the numbers you assigned." - Dave Christophersen

Connect with Dave Christophersen:

Phone: 937.477.7129

Email: [email protected]

LinkedIn: in/dave-christophersen-a3291328

Dave Christophersen's AWT Presentation:

2021 Risk Factor Index

Critical Service and Reporting Criteria Using Site Risk Factors - 2021 AWT Conference Paper

Plant Water Treatment Risk Identification Matrix and RFI Template 1 to 3 scale

Links Mentioned:

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Gary Sinise Foundation

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Books Mentioned:

On the House: A Washington Memoir by John Boehner

Water: A Biography by Giulio Boccaletti

The New Map: Energy, Climate, and the Clash of Nations by Daniel Yergin

Think Again: The Power of Knowing What You Don't Know by Adam Grant

Seven and a Half Lessons About the Brain by Lisa Feldman Barrett

Remember: The Science of Memory and the Art of Forgetting by Lisa Genova

In today's episode, I am bringing another seasoned Water Treater from one of the leading Industrial Water Treatment companies in the United States: Jeffrey L. Garratt, the president of the Garratt-Callahan Company.

Jeffrey L. Garratt started working part-time at Garratt-Callahan in 1983, blending, packaging, and shipping formulas. He was then hired full-time in 1986 and serviced customers for 10 years. Jeffrey moved to California in 1996 to work in their Corporate Office after his uncle Bill, then president, retired. In 2001, Jeffrey became the president of Garratt-Callahan, and in 2021, under his leadership, they hit 100 million in sales, which is three times their sales in 1996.

Garratt-Callahan is the largest privately-owned industrial water treatment company in North America, with offices and manufacturing plans across the United States - in California, Texas, New Jersey, Illinois, and Georgia. It was founded in 1904 by Edward C. Garratt and John Callahan in Seattle, Washington. The company offers an array of services, from extensive research and development facilities to modern analytical laboratories, nationwide production facilities, and advanced technical services.

In today's episode, Jeffrey will talk about his almost 40 years of experience in Water Treatment, supply chain issues, price increases, the downside of lowballing, the importance of communication, and making a difference as a Water Treater.

Bottom line: Jeffrey L. Garratt shares timeless advice for professionals in the water treatment industry.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Raising the bar in Water Treatment and events in the industry [01:25]

Thinking On Water With James [07:03]

Introducing Jeffrey Garratt of Garratt-Callahan, the largest privately-owned industrial water treatment company in the USA [09:05]

The history of Garratt-Callahan and working at a multigenerational company [14:47]

Passing the baton to the next generation of water treaters [19:17]

What does the future hold for the Water Treatment Industry? [24:20]

Why everyone should avoid lowballing clients [30:30]

Mentoring and the power of communication [39:45]

What Jeffrey wants all Water Treaters to know [43:10]

Lightning round questions [45:41]

Thinking On Water With James:

In this week's episode, we're thinking about azoles. I'm talking about benzotriazole and tolyltriazole (don't forget the second "l" in tolyltriazole). First, why are these azoles used? Why is one used instead of the other at times? What is the impact of oxidizing biocides on each of them, such as sodium hypochlorite? What are the recommended concentrations of benzotriazole and tolyltriazole in a cooling tower or in a closed loop? When might you use a supplemental feed of azole to a system? Take this week to think about benzotriazole and tolyltriazole.

Quotes:

"If you do a good job as a Water Treater, you take care of the customer, and (if) they know you are working hard, you are not gonna lose the business." - Jeffrey L. Garratt

"When you lowball, nobody wins." - Jeffrey L. Garratt

"It is really important for employees to be recognized. It is important to feel like you are working for something that is making a difference." - Jeffrey L. Garratt

"I want to see this industry get better and our reputation going up." - Jeffrey L. Garratt

"Make people happy, be a part of making people feel joy in their lives." - Jeffrey L. Garratt

Connect with Jeffrey L. Garratt:

Phone: (650) 697-5811

Email: [email protected]

Website: www.garrattcallahan.com

LinkedIn: company/garratt-callahan-company/

Links Mentioned:

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Books Mentioned:

Who I Am by Pete Townshend

Times Remembered by Joe La Barbera, Charles Levin, and Hal Miller

Owls of the Eastern Ice by Jonathan Slaght

A few episodes ago, I talked about the economics of Price Increases and what happens if we don't increase our prices. I am going to talk more about that today. Supply Chain Issues are something that the Scaling UP! Nation constantly thinks about, and that is why I dedicated another episode to talk about this very topic.

Whether you are a business owner or an employee, Supply Chain Issues impact you. What can you do today to make sure that your company is sustainable and makes a profit? How can you make a profit in this economy? How can you work with your customers to maximize your resources and time? Buckle up; this episode is packed with information. I even did Math, and I know some of you, listeners, don't like it when I do.

Bottom line: Today, we're going to talk about how you can make a profit.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Celebrating special days in September and other events for Water Treaters [01:29]

How do Supply Chain Issues impact you as an employee? [07:59]

How do you make sure that your company is sustainable? [12:46]

How do you increase profit? [14:34]

How can you overcome the fear of increasing prices? [21:58]

What happens to your profit if you don't increase your prices? [24:06]

How can we maximize our resources? [26:55]

Thinking On Water With James [33:08]

Thinking On Water With James:

In this week's episode, we're thinking about keeping chemical dosing pumps primed. How does the chemical product being pumped impact how well a dosing pump stays primed? Is flooded suction always better than a suction lift or vice versa? When would one be desired over the other? Does the distance a pump sits above the liquid level matter? How might bubbles and gasses that build up in tubing be removed? How do you know when a pump has lost prime? Can you tell by sound or touch? How could a system alert you when priming is lost? Take this week to think about keeping your chemical dosing pumps primed.

Quotes:

"We are in the water treatment industry together, and by sharing information, by working with each other, we're not only going to get through Supply Chain Issues, but we are also going to be better by going through it together." - Trace Blackmore

"Company Profit is not a bad thing. If the company is profitable, it can sustain itself. If a company is not profitable, that company goes out of business." - Trace Blackmore

"EBIDTA or Earnings Before Interest, Taxes, Depreciation and Amortization are the things that we can control in our companies that tell us what our profit is." - Trace Blackmore

"The best thing any company can do is to increase their prices, the second best thing that a company can do is reduce their cost, but if we can sell more, that's even better." - Trace Blackmore

"There are three ways to increase Profit: price increase, reduce cost, and sell more." - Trace Blackmore

"Companies can sell themselves out of business. More Sales = More Costs." - Trace Blackmore

"Profitability Trifecta: raising prices, increasing customers, decreasing overall costs" - Trace Blackmore

"When we understand the numbers, when we understand how much things cost, and what those costs mean to our company, we can make better decisions each and every day." - Trace Blackmore

Connect with Scaling UP! H2O:

Email: [email protected] (podcast producer)

Submit a show idea: Submit a Show Idea

Trace Blackmore on LinkedIn: in/traceblackmore/

Scaling UP! H2O on Facebook: @H2OScalingUP

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Article Mentioned:

Yale School of Management: On the Nature of Price Increases

Links Mentioned:

204 Pinks and Blues Questions From The Nation! Being Profitable

221 Raw Materials Supply Chain Update Roundtable

243 Pinks And Blues: Price Increases

The Rising Tide Mastermind

Yale School of Management: On the Nature of Price Increases

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Industrial Water Week – October 3 to 7, 2022