Scaling UP! H2O

Top 6 Ways to Keep Employees Happy In today's episode, Jeffrey L. Garratt, president of the Garratt-Callahan Company, is on the show to talk about keeping employees happy. In 2023, we know it's harder than ever to find quality employees and keep the top-notch employees you already have.

Garratt-Callahan Company has been in the Garratt family since 1904. Four generations have dedicated their lives to providing effective, efficient, and safe industrial water treatment, and over the decades, they've found timeless ways to keep employees happy.

In this episode, Jeff Garratt and Trace Blackmore dive into the following questions and touch on so many more:

What are the top things we need to do to ensure the team is happy?

What are the business workforce struggles in 2023?

What to do when you don't have a lot of applicants?

How has the Supply Chain changed over the past 12 months, and how will it change in the future?

What are the lessons learned from lost accounts?

How should we develop employees?

How and why should water professionals embrace AI and remote monitoring?

Bottom line: Jeff Garratt is going to share how the largest privately-owned industrial water treatment company keeps its employees happy by doing the things that can be done at any company, no matter the size.

Timestamps

Trace Blackmore invites you to The Scaling UP! H2O Podcast. The podcast created by water treaters and for water treaters [1:01]

Upcoming Events for Water Treatment Professionals [2:35]

Periodic Water Table With James McDonald [7:48]

Interview with Jeffrey L. Garratt, president of the Garratt-Callahan Company [9:45]

Quotes

"If you want to hire people, you need to train your people." - Jeffrey L. Garratt

"Give employees authority for their own success and allow them to do what they need to do." - Jeffrey L. Garratt

"We must let our employees know we are standing behind them." -Jeffrey L. Garratt

"You have to put the time into employees, it is a process to build up new employees' confidence." - Jeffrey L. Garratt

"You cannot fear making a mistake. You need to learn from them." -Jeffrey L. Garratt

Connect with Jeffrey L. Garratt:

Phone: (650) 697-5811

Email: [email protected]

Website: www.garrattcallahan.com

LinkedIn: company/garratt-callahan-company/

Read or Download Jeffrey L. Garratt's Press Release HERE

Learn what you can do to keep employees happy HERE

Links Mentioned

Download the Top 6 Ways to Keep Employees Happy HERE

Episode 268 The One With the President of Garratt-Callahan

Episode 296 The One about Leading a Successful Multigenerational Company (airs 2.24.23)

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

AWT (Association of Water Technologies)

2023 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Periodic Water Table With James McDonald

What is nitrite used for? What systems is nitrite used within? What is a typical dosage range? Can you test for nitrite in the field? If so, what tests are available? How are the units expressed for nitrite? What could happen if two people are unknowingly talking different units when comparing nitrite test results? What happens if nitrite is overfed? What happens if nitrite is underfed? What is the potential impact of microbiological activity upon nitrite? What are possible byproducts from any microbiological impact? What could it mean when the conductivity of a closed loop system has remained the same but nitrite levels are dropping? What is nitrite often blended with for more complete system protection?

John A. Mullen brings new energy into the plumbing and mechanical industry. With nearly 2 decades of unique leadership experience and a vision for more intelligent and sustainable systems, he was the perfect guest to have on this week's podcast interview. A fourth-generation plumber, John has engaged in a multitude of complex projects, from the position of apprentice to a highly accountable company executive. As director of Technical Services at IAPMO, John engages with industry professionals throughout the world, bringing together the best and brightest minds to work together on safety initiatives and code-related topics, and creates technical content for education and advocacy, continuing the tradition of helping to provide safe plumbing systems to the public.

In this podcast interview, John answers these questions and so many more:

How can water treaters work better with plumbers to get the best product to their customers and to ensure things are designed and operating correctly?

What's happening in 2023 at IAPMO?

What do we need to know about Hydrogen Piping and its codes?

How has the plumbing industry changed in the past 100 years?

What was John's journey as he transitioned from a member to a leader at IAPMO?

What can people find in the IAPMO library?

Why should professionals get involved with a professional organization and how can organizations best support their volunteers?

As an author and content creator, what advice does John have for those on the creative sidelines?

Bottom line: John A. Mullen shares why you should share what you know so the entire industry can grow.

Timestamps

Trace Blackmore welcomes you to our 294th podcast and thanks listeners for our top 3% rating [1:01]

Upcoming Events for Water Treatment Professionals [6:27]

Scott Wozniak was right; listening to Audible at a faster speed [10:37]

Periodic Water Table With James McDonald [13:46]

Interview with John Mullen, Director of Technical Services at IAPMO [17:00]

Lightning Round Questions with John Mullen [39:35]

Quotes

"I try to build relationships with others in the industry and make sure we are all working together." - John A. Mullen

"I like making things smarter and automating systems, watching systems virtually is a pretty cool thing to see." - John A. Mullen

"At the end of the day, we all help move the industry forward." - John A. Mullen

"I do the best I can to represent the industry as a whole and help everybody." - John A. Mullen

Connect with John A. Mullen

Phone: 631-219-4190

Email: [email protected]

Website: iapmo.org

LinkedIn: linkedin.com/in/johnamullen/

Read and Subscribe to John's Newsletter HERE

Read or Download John's Press Release HERE

Links Mentioned

Scott Wozniak's episode 292

Audible

Uniformcodes.org

IAPMO's The Authority podcast

The Global 6K with Team World Vision, May 20th

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

AWT (Association of Water Technologies)

2023 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Books Mentioned

Drop by Drop by James McDonald

Throw a Wrench in your Plans, An Atlas to the Industry - Plumbing & Mechanical newsletter by John A. Mullen

Every interaction anyone on your team has with a client is Sales, from your Support Line to your Sales Managers. Learn the Sales skills you need to increase Sales and Profit at your water company so that the entire team benefits.

Adam Shapiro has been helping individuals, teams, and enterprises since 2004. Using a sales process, messaging and disciplines framework, Adam applies his proven process to what and how his clients sell resulting in improved sales performance.

Today Adam is answering these questions and so many more:

Why does the Sales Team's process frequently look like the "Wild West"?

What are the 2 reasons Sales Teams struggle?

What are Adam's lessons learned after working 18 years in Sales?

Are Salespeople made or born?

When hiring a Salesperson, what qualities are most important?

What do you need to successfully transition from a Salesperson to a Sales Manager?

What does sales coaching look like?

How do your Sales Managers report to your Executive Team?

How do we efficiently move clients through the sales process?

Bottom line: Adam Shapiro is going to teach podcast listeners how to prepare and professionalize their sales teams.

Timestamps

Trace Blackmore shares Upcoming Events for Water Treatment Professionals [1:00]

Periodic Water Table With James McDonald [8:50]

Interview with Adam Shapiro, President of SalesReformSchool [10:35]

Adam Shapiro answers the Lightning Round Questions [45:11]

Quotes

"Your sales process must be repeatable and intentional, and your team needs to be prepared." - Adam Shapiro

"The Sales Team needs to define its client profiles and its market so the team can do it in a clear, convincing, and confident manner." - Adam Shapiro

"If Sales was easy, everyone would do it. Sales is hard, that's why the payoff can be so good." - Adam Shapiro

"Nearly all sales calls in a B2B world is a complex sales made up of multiple decision makers and multiple decisions. Make sure you have a conversation with all of them." - Adam Shapiro

"Do your reps know your sales process, and can they identify where they are in that process?" - Adam Shapiro

"Everyone on the Executive Team should know the company's Sales Process."

"If you are not documenting your sales calls in the form of the email back to your prospects to where that's the start of your next conversation is what did you think of my email recap you're doing it wrong so every meaningful conversation deserves a recap of that conversation." - Adam Shapiro

"A proposal should be defined within every company that the prospect will learn nothing new from it, it's just a combination of all the conversations and process steps we've done before, put into writing including the terms and conditions so we can get a signature." - Adam Shapiro

Connect with Adam Shapiro

Phone: 404-798-8397

Email: [email protected]

Book 30 mins with Adam: HERE

Website: salesreformschool.com

LinkedIn: linkedin.com/in/adshap

Twitter: ​​AdamShap

Read or Download Adam's Press Release HERE

Links Mentioned

Episode 146 with Adam Shapiro

Can She Sell Blog Post

CWT Exam Prep Course

The Rising Tide Mastermind

Scaling UP! H2O Academy video courses

Submit a Show Idea

2023 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Books Mentioned

Traction by Gino Wickman

Periodic Water Table With James McDonald

Glutaraldehyde. What is the nefarious sounding chemistry? What is glutaraldehyde used for? Does it have an optimum pH range, and is it a narrow or broad range? What are typical dosages for glutaraldehyde? How quickly does it do its job? What is it effective against? Will anything cause glutaraldehyde to degrade? If deactivated, what impact could this have on a Closed Loop system? Can glutaraldehyde be tested for in the field or in the lab? Is it fed continuously or intermittently?

Some companies are legendary brands. They set the standard for their category and have raving fans, not just regular customers. And these companies make this happen year after year. In this episode, you'll learn the systems and methods used by these legendary brands. These aren't abstract theories, but practical methods, and insider stories, learned from working inside a lot of exceptional companies, including Disney, Nucor Steel, and Chick-fil-A.

Today's guest is going to teach the best practices around the Customer Experience Engine and building a strong brand, even in a more technical, municipal space. It's none other than Scott Wozniak. Who is Scott Wozniak? Scott leads a consulting company, speaks at conferences, hosts 2 podcasts, writes a weekly newsletter and books, and coaches CEOs.

You can become a brand legend in your space with the Customer Experience Engine that continuously delivers exceptional results.

Bottom line: Scott Wozniak is going to introduce us to the Customer Experience Engine and teach you how to create growth year after year in your company.

Timestamps

Trace Blackmore talks about Planning for 2023 before it passes you by [1:00]

Periodic Water Table With James McDonald [5:40]

Upcoming Events for Water Treatment Professionals [7:30]

Interview with Scott Wozniak about the Customer Experience Engine, building a trustworthy brand, getting outside of your bubble to learn new perspectives, getting to know your customers, and hiring the right people [ 13:31]

Lightning round questions [1:00:00]

Reflecting on core values with Trace [1:18:00]

Periodic Water Table With James McDonald

Now, I know some people pronounce it tolytriazole, but there is a second "l" in there. I was taught to pronounce it tolyltriazole. It's also often shortened to TTA or just TT. What is tolyltriazole used for? What is its chemical formula? At what concentrations is tolytriazole effective? What is the impact of oxidizing biocides upon it? How does it react with metal surfaces? How does one test for tolyltriazole? Are there challenges with blending a product with tolyltriazole in it?

Quotes

"If you want a legendary brand or a solid brand in your category, you need to create trust. If they don't trust you, it doesn't matter how good your sales and marketing engines are." - Scott Wozniak

"How to run your brand into the ground: have world-class marketing and sales and poor operations." - Scott Wozniak

"Even if I make the sale, I can sour the relationship if I cannot deliver on the sale. The point isn't short-term sales, the point is a long-term brand. The more your brand grows, the more success and reputation it gets." - Scott Wozniak

"Go to where the customers are and watch them interact with your stuff." - Scott Wozniak

"Customers ask: do you see me, do you care about me, do I matter as a real person to you?"- Scott Wozniak

"You have to put more time and effort into hiring than ever." - Scott Wozniak

"You don't have a choice. You either put in the time to hire with excellence, or you put in the time to manage misfit employees. You only get to pick where you want to spend the time." - Scott Wozniak

"If you are sloppy with hiring, everything else gets harder." - Scott Wozniak

"Hire for character (what are the unique character qualities of your company), chemistry (do we like this person, do we enjoy each other), and competency (can they do the job, which is the least important because you can always train them)." - Scott Wozniak

Connect with Scott Wozniak

Email: [email protected]

Phone: 678-395-1538

Consulting Website: swozconsulting.com

Branding Website: scottwozniak.com

LinkedIn: linkedin.com/in/scottwozniak

Scott's Podcast 1: Upgrade Engines

Scott's Podcast 2: Alpha Pack Podcast

Sign up for Scott's weekly email to upgrade your life: HERE

Scott Wozniack Press Release: Read or download HERE

Links Mentioned

Audible

Kathleen Edelman talks about Temperaments in Episode 281

mcbroken.com (map showing ice cream machines that are broken)

2023 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Books Mentioned

How to Fail as a Leader: A fast-paced fable about leaders who totally biff strategy and execution but learn enough to win in the end by Scott Wozniak

The Cornerstone PATH: A business fable about saving your project and your career by Scott Wozniak

Awake From Atrophy: Rethinking Church (Not the Bible) And Finishing the Reformation by Scott Wozniak

I Said This, You Heard That Workbook by Kathleen Edelman

I Said This, You Heard That (2nd Edition) by Kathleen Edelman

12 Week Year by Brian Moran

Good to Great by Jim Collins

Amazing Grace: William Wilberforce and the Heroic Campaign to End Slavery by Eric Metaxas

We're bringing back listener favorite, James McDonald, CWT on the show to talk about Nitrites. Today, he answers listener questions such as:

• • • How do you convert Nitrite to Sodium Nitrite?
    • How do you make sure your Nitrite levels are not too high or too low?
    • Does microbiological activity impact nitrite levels?
    • What can cause a reaction in a closed loop system when there's Nitrite involved?
    • What do you need to know before adding a biocide to a system that has Nitrite in it?
    • How can you prevent pitting from happening when you are using Nitrite?
    • What is Nitrite used for?

Bottom line: Tune in to learn all about Nitrite from James McDonald.

Timestamps

Trace Blackmore welcomes you to the podcast made by water professionals for water professionals [01:01]

Periodic Water Table With James McDonald [4:15]

All about Nitrite with James McDonald, CWT [8:20]

What sparks inspiration [16:00]

How to get involved with the AWT Technical Committee [27:00]

Trace and James tell Chuck Norris Jokes [36:00]

Upcoming Events for Water Treatment Professionals [38:00]

Periodic Water Table With James McDonald

With the right lighting, this molecule has a certain glow about it. Why is PTSA used? Can PTSA be used in both cooling towers AND Boilers? Why or why not? How about closed loops? What does PTSA stand for? What is a typical dosage of PTSA? How is the concentration of PTSA measured? What can cause PTSA to degrade? Is PTSA compatible with all biocides? Why did PTSA come into more widespread use within the last decade or so? Should other parameters be measured regularly in addition to PTSA or can one rely solely upon the PTSA reading when monitoring product dosage?

Quotes

"Nitrite can be tested in the field, which is great because not everything can be." - James McDonald

"To convert from Nitrite to Sodium Nitrite, you multiply Nitrite by 1.5; that's a big multiplier. So if you're not talking apples to apples, you're talking apples to oranges, and you may be out of range and not know it." - James McDonald

"Having too low of Nitrite levels can be worse than no Nitrite in the system because of the pitting that can occur." - James McDonald

"Nitrite can be bug food. Do some tests and make a plan." - James McDonald

"Nitrite can get a reaction in a closed loop when adding sulfites and biocides." - James McDonald

Connect with James McDonald

Phone: (937) 689-4031

LinkedIn: in/james-mcdonald-pe

Websites:

industrialwaterscience.com

Chemaqua.com

Industrial Water Treatment Cartoon:

industrialwaterscience.com/fun

James McDonald Press Release:

Read or download Here

Links Mentioned

The Rising Tide Mastermind

CWT Practice Course from the Scaling UP! H2O Academy

2023 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Book Mentioned

Drop by Drop: Articles on Industrial Water Treatment by James McDonald

James McDonald, CWT the Director of Technology and Marketing at Chem-Aqua, creator of the Industrial Water Comic, the creative mind behind Detective H2O water mysteries, and the spark that ignited Industrial Water Week is today's guest.

James McDonald has a full-time job and still finds the time to volunteer on AWT's Technical Committee, create a holiday for industrial water treaters, create weekly podcast episodes, and design humorous comics that will bring a smile to any water treater's face. He does these things because they are the things that bring him joy and help the water industry grow and learn.

Bottom line: James McDonald is going to teach us how to make time for the things that are most important to us, so we can focus on our professional passions.

Timestamps

Trace Blackmore welcomes you to 2023 and shares some new video course content with you [01:00]

Interview with James McDonald, CWT [14:00]

Periodic Water Table With James McDonald [44:30]

Periodic Water Table With James McDonald

What is DBNPA? What is its full, molecular name? What is DBNPA used for? What is its method of action to do what it does? What is the optimal pH range for DBNPA? What are typical use concentrations? What is it effective against? How long does DBNPA take to be effective? What could make it ineffective in one system but effective in another?

Quotes

"I enjoy what I do. I enjoy the job I have. I enjoy the career I'm in, industrial water treatment." - James McDonald

"Even though the world isn't knocking at our doors asking for our help to save the universe, we still save the universe behind the scenes, and I personally love that." - James McDonald

"We need to celebrate. Sometimes we need an excuse to celebrate, an excuse to talk about what we do, and trumpet to the world what we do; which was the idea behind starting Industrial Water Week." - James McDonald

"I love January because it always feels like a new start. Let's make 2023 the best year ever." - Trace Blackmore

Connect with James McDonald

Phone: (937) 689-4031

LinkedIn: in/james-mcdonald-pe

Websites:

industrialwaterscience.com

Chemaqua.com

Industrial Water Treatment Cartoon:

industrialwaterscience.com/fun

James McDonald Press Release:

Read or download Here

Links Mentioned

Rocketbook

Water Cake

AWT (Association of Water Technologies)

Industrial Water Week, Oct 2-6, 2023

CWT Practice Course from the Scaling UP! H2O Academy

Episode 276 Detective H2O's The Case of Seeing the Dead

The Rising Tide Mastermind

List of January 1st podcast episodes by year

1st one of 2022

1st one of 2021

1st one of 2020

1st one of 2019

1st one of 2018

2023 Events for Water Professionals

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Happy New Year, Scaling UP! Nation. It's amazing how much we can accomplish in a year, and right now, at this moment, you get an entire year to accomplish your goals.

Take this week to plan your year because we all know that life set to default doesn't get us where we want to go. Don't live life by default; instead, do something new each and every day to make sure that you are getting the most out of it. Make sure you're working towards your goals every day this year. Build a life you can reflect back on and be proud of in 2023.

Bottom line: Trace Blackmore is going to teach you how to start the year off right by doing a SWOT Analysis with a twist.

Timestamps

Trace Blackmore's advice on making a plan for 2023 so you don't live life by default [01:30]

Periodic Water Table With James McDonald [08:25]

SWOT Analysis with a twist [10:30]

What's in store for the podcast in 2023 and Upcoming Events for Water Treatment Professionals [21:30]

Periodic Water Table

…PBTC. First, what does PBTC stand for? What is its chemical formula? What is it used for? What systems is it used in? How does it compare with other phosphonates? What does "calcium tolerance" have to do with PBTC? What concentrations is it used in industrial water treatment? Is it synergistic with any other water treatment chemicals? Do you use any products with PBTC in it right now? Which ones?

Quotes

"Instead of doing SWOT, do TOWS. Start with the Threats and work backward to your Strengths. By being externally focused on what Threats are out there vs. we are thinking about protecting what we already have you'll learn more." - Trace Blackmore

"We want to make sure everyone has access to clean drinking water." - Trace Blackmore

"There is always something new to learn out there." - Trace Blackmore

"Take this week to plan your next year." - Trace Blackmore

"If your brain is getting bored, challenge it, and I promise it will change everything." - Trace Blackmore

"Don't sell on price. Sell on your values." - Trace Blackmore

Connect with Scaling UP! H2O

Email Executive Podcast Producer, Corrine Drury: [email protected]

Submit a show idea: Submit a Show Idea

Trace Blackmore on LinkedIn: in/traceblackmore/

Scaling UP! H2O on Facebook: @H2OScalingUP

Scaling UP! H2O on YouTube: ScalingUpH2o.com/YouTube

Links Mentioned

Legionella Resources

Ep 249 Jill Cavano's SWOT Analysis

Ep 288 The One Where Trace Blackmore Reflects On 2022

Global 6K (May 20th, 2023)

The Rising Tide Mastermind

Submit a Show Idea

Events

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Books Mentioned

Will It Fly by Pat Flynn

The 12 Week Year by Brian P. Moran

What was the best thing you learned this year? What about water treatment surprised you this year? Who helped you learn this year? What did you take the time to research? What is sparking your curiosity?

In keeping with tradition, we are using the last episode of the year to encourage ALL of our listeners to reflect back on 2022 and make a plan for 2023.

Bottom line: Trace Blackmore is going to inspire you to celebrate what you've learned in 2022 and make a plan to grow in 2023.

Timestamps:

Trace Blackmore welcomes you to the last episode of 2022 [1:00]

Thinking On Water With James [17:40]

Industrial Water Week, AWT, Building a community of water treaters, Team World Vision, Sneak Peek of 2023 episodes, The Rising Tide Mastermind, and the new Scaling UP! H2O Academy [20:00]

Thinking On Water With James:

In this week's episode, we're thinking about evaporative condensers. What is the difference between an open-air cooling tower and an evaporative condenser? What unique challenges do evaporative condensers present? How might system volume be different between an evaporate condenser and an open-air cooling tower? How could the water treatment need to be different in an evaporative condenser? What about antimicrobials? Why and how should an evaporative condenser be cleaned and passivated prior to starting up a new system? Could a common sump for multiple units provide any benefits? Is white rust and common coil metallurgy a consideration? Take this week to think about evaporative condensers and how they can offer their own unique challenges when treating their water.

Be sure to follow #TOW22 and #ScalingUpH2O to share your thoughts on each week's Thinking on Water. I'm James McDonald, and look forward to learning more…from you.

Wait…one last note as we bring 2022 to an end. Together, we've thought about 52 Thinking on Waters with James. We've covered everything from industrial water in to industrial water out and everything in between. For being a profession that few people have heard of, there sure is a LOT to know about it to do it correctly. I want to thank you for taking this journey with me yet again. What will 2023 hold? More learning, I can assure you. What format will it take? You'll just have to wait and see…next year…drop by drop.

Quotes:

"How do you know what you don't know?" - Tim Fulton

"It's always great to take a Victory Lap and see what life has given you as a gift but also what is life trying to teach you so you can make the next year even better." - Trace Blackmore

I always want to be the first person to say 'I'll help you with that." - Trace Blackmore

"How can you serve? Take a moment to find one thing you can do to serve other people. Line up your volunteer opportunities before the end of the year." - Trace Blackmore

Connect with Scaling UP! H2O:

Email Executive Podcast Producer, Corrine Drury: [email protected]

Submit a show idea: Submit a Show Idea

Trace Blackmore on LinkedIn: in/traceblackmore/

Scaling UP! H2O on Facebook: @H2OScalingUP

Scaling UP! H2O on YouTube: youtube.com/@ScalingUpH2O

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Links Mentioned:

Scaling UP! H2O Academy

Tim Fulton's website

James McDonald's Thinking On Water With James

Industrial Water Week

Team World Vision's Global 6K

The Rising Tide Mastermind

Submit a Show Idea

Thank You to 2022's Podcast Sponsors!

AquaPhoenix

Reinert Consulting

Special Pathogens

Fluid Maintenance Solutions

McGowan Insurance

Scranton Associates

Everyone is looking for new ways to increase employee engagement and employee retention, which is why we brought back podcast guest Reid Hutchison of HOH Water Technology in Palatine, IL to talk about the best ways he has found to entice Millennials and Gen Zs to his company.

What is your company known for? What reputation does your company have in the professional sphere? Why does top talent opt to apply to your company or remain at your company?

If you are looking for the secret sauce to entice the next generation of water professionals to your company, then this episode is for you.

Bottom line: Reid Hutchison is going to share how companies that give back create better employee engagement.

Timestamps:

Merry Christmas and Upcoming Events for Water Treatment Professionals [1:01]

Thinking On Water With James [08:13]

Interview with Reid Hutchison of HOH Water about his involvement with AWT [10:00]

Why everyone needs to consider joining The Rising Tide Mastermind [22:00]

Inspire employee engagement and solve the Global Water Crisis with The Global 6K [32:00]

Thinking On Water With James:

In this week's episode, we're thinking about something a little different. We're thinking about Santa Claus and all the gifts he brings. Assuming you have been a good industrial water treatment professional if Santa Claus could leave you a new piece of water-testing equipment in your stocking, what would it be? Would it be a replacement for something you already have? Would it be something you've always wanted, instead? If either of these, why haven't you already replaced it or why haven't you already gotten it? Could you make it a goal to get it in the new year? What if Santa Claus could bring you a piece of water-testing equipment that doesn't even exist yet? What would that be? Take this week to think about what you carry around for water testing every day and how you might just be your own Santa Claus this year.

Quotes:

"It's a challenge, for all of us collectively, to continue to attract talented people." - Reid Hutchison

"I would love to be a part of a company that makes a difference, to be a part of an industry that makes a difference in the world." - Reid Hutchison

"Ending the global water crisis is a team effort." - Reid Hutchison

"It costs about $50 to deliver water to one person." - Reid Hutchison

"I am always looking to learn and improve." - Reid Hutchison

"By 2030, it is possible that the global water crisis will be solved or ended. The only way to reach that goal is to mobilize more people to engage in the effort to help millions of people." - Reid Hutchison

Connect with Reid Hutchison:

Email: ​​[email protected]

Website: www.hohwatertechnology.com

LinkedIn: in/reid-h-3a329431

Press Release

Links Mentioned:

Watch this video as Reid Hutchison shares how you as an individual or as a company owner can participate in this year's Global 6K for Water scalinguph2o.com/ReidGlobal6K

Make a donation or Join Team Scaling UP! Nation's Global 6K scalinguph2o.com/6K

Team World Vision

The Rising Tide Mastermind

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Episodes Mentioned:

122 The One with Reid Hutchison

123 The Other One with Reid Hutchison

236 The One Where We Talk About Waters Treaters Changing The World

284 The One About The AWT Convention Experience

What do you do when you encounter an issue you've never seen before in the field? What is the process you work through to figure out what is wrong? Where do you go to look for the information you need? What do you test for? How do you know if your treatments are working? How do you communicate and collaborate with your customers when there is a problem with one of their systems?

If you want to know the Secret 6 Steps you need to take today to resolve a new problem you encounter in the field, Adam Sites has the solution you are looking for.

1.) Identify the problem

2.) Think through what could be going on in your memory banks

3.) Reach out to others who might have more experience with your problem (the client, fellow Mastermind Members, professionals in your network, mentors, your suppliers)

4.) Test what you think the issue is until you've narrowed it down

5.) After testing and you've figured out what the issue is, treat and observe

6.) Document what you did and learned, and share what you learned with others

Adam Sites, CWT has worked with Capital Technologies for over 15 years and, like many smaller water treatment companies, he wears many hats, including service manager and sales manager. Working with his team and finding new opportunities to grow their business are equally rewarding to him. In short, Adam is always up for new opportunities to grow and learn.

Podcast host and CWT, Trace Blackmore reminds us that when we educate ourselves, we get better; and when we learn individually, the entire water industry benefits. Trace Blackmore interviews Adam Sites about what Adam did when he was up against a new

Bottom line: Adam Sites shares the 6 steps you need to do in the field when you come up against unexpected challenges.

Timestamps:

Trace Blackmore shares Upcoming Events for Water Treatment Professionals [01:00]

Thinking On Water With James [7:45]

The career journey of Adam Sites CWT, Service Manager and Sales Manager of Capitol Technologies [9:00]

The Purple Goo Mystery: AKA working a problem until it is solved [18:11]

Sales, new business, PSA take care of your Mental Health, Lightning Round questions with Adam Sites [38:00]

Thinking On Water With James:

In this week's episode, we're thinking about the Heat Exchanger Fouling Factor. What is a Fouling Factor? What does it tell about the efficiency of heat transfer across a heat exchanger? How is a Fouling Factor calculated? What assumptions do design engineers make about Fouling Factors when designing a new heat exchanger, and how might these assumptions impact the water flow rate? What can impact a Fouling Factor over time? Why is understanding Fouling Factors important? Take this week to think about and learn more about the heat exchanger Fouling Factor.

Quotes:

"I used the Pandemic to work on my messaging, and what I wanted to say. I built up my knowledge in new areas and established a better plan to figure out 'What is the right kind of business and who do I want to talk to?' Now I'm better prepared to talk to new customers." - Adam Sites

"One of the cool things about water treatment is the mysteries, and things that are new to us." - Adam Sites

"If you don't know the answer, ask and find it out. It's okay to ask." - Adam Sites

"PSA - take care of your mental health. There are so many resources out there. Check out the National Suicide & Crisis Hotline - call 988 if you need help." - Adam Sites

Connect with Adam Sites:

Phone: 724-747-7446

Email: [email protected]

Website: captec.us

LinkedIn: linkedin.com/in/adam-sites-cwt-64a14265

Press Release

Events:

Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.

Links Mentioned:

The Rising Tide Mastermind

Submit a Show Idea

National Suicide & Crisis Hotline - call 988

Audible

Episodes Mentioned:

Episode 110 about Boiler Surging (episode question provided by Adam Sites)

Episode 257 with TED Talk speaker and author, Drew Dudley

Episode 117 Part 1 with Kathleen Edelman

Episode 179 Part 2 with Kathleen Edelman

Episode 281 Part 3 with Kathleen Edelman

Books Mentioned:

This is Day One by Drew Dudley

The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma by Bessel van der Kolk M.D.

The Walking Dead: Invasion by Jay Bonansinga and Robert Kirkman

I Said This, You Heard That – Workbook by Kathleen Edelman

I Said This, You Heard That 2nd Edition by Kathleen Edelman

A Grown-Up's Guide To Kids' Wiring by Kathleen Edelman