Scaling UP! H2O

Welcome to the water treater's favorite podcast, Scaling Up! H2O. I'm your host, Trace Blackmore and for my long-time listeners, today's show is going to be a little bit different because for the first time ever, I'm re-releasing one of our most listened to episodes for our newer listeners.

I recorded this show on October 27th, 2017 and upon listening to it again, I can see why it is one of our most shared and most downloaded episodes. There are so many good questions that the Scaling Up Nation submitted, and I'm grateful for the opportunity to answer them.

My hope, when I first created this podcast, was to inspire a love of learning for any of its listeners. So please join me as I answer your questions, and if you have a new question for me, please reach out, I'd love to do some research and answer your questions on a future episode!

Thank you for listening!

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

What are LSI, RSI, and PSI? [5:12]

How do I attend Association Of Water Technologies (AWT) Events if I'm not a member? [14:55]

Get to know your tests [18:40]

What should clients do before a boiler inspection? [23:22]

Do I really need my Certified Water Technologist (CWT) or LEED Green Associate (LEED GA)? [28:04]

Copper and iron [32:00]

What is ORP and how do you check it? [39:15]

What is the best biocide for my cooling tower? [46:08]

What's in Trace's Test Kit? [53:02]

What is Magnetite? [1:01]

James' Challenge: Calculate the softening capacity of your water softener(s) based upon incoming water. [1:10]

Quotes:

"We're all trying to make the entire industry better." - Trace Blackmore

"If you are sloppy on your procedures and your measurements, your margin of error is going to multiply greatly." - Trace Blackmore

"Why would you want to be mediocre?" - Trace Blackmore

"I'm doing this show to give you a push to do something new and get better." - Trace Blackmore

"One of my favorite things to do is to work with other water treaters." - Trace Blackmore

"I want to make sure the show stays fun for you and stays fun for me." - Trace Blackmore

"My goal is to pour my heart and soul into each episode." - Trace Blackmore

"I truly enjoy teaching and inspiring people to be better than they were." - Trace Blackmore

Links Mentioned:

AWT

Hatch Water Analysis Handbook

Certified Water Technologist (CWT)

LEED Green Associate (LEED GA)

PPM vs. ORP Chart

Oxidation-Reduction Potential

Rechargeable and Portable Light

The Rising Tide Mastermind

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Wilfred Langelier's Saturation pH (pHs) Equation: 12.3-(log CaH + log Malk + (0.025xC˚) – (0.011x√TDS)

Welcome to the water treaters' favorite podcast, Scaling UP H2O! Let me introduce you to a friend of mine, Garret "Gary" Garcia. Gary is one of those people who has an incredible amount of knowledge and over the years has been incredibly generous about sharing what he knows. In today's episode, we're going to cover everything from new technologies in the water treatment industry to the things a company should consider before they start blending their own product and also keeping up with government regulations. It truly is a great episode!

For those who don't know Gary, he is the Technical Director for Masters Company, Inc., and if you've never heard of them please check them out. MCI is a private label manufacturer to the water treatment industry encompassing test kits, reagents, blending as well as specialty chemical distribution. MCI is also a private label manufacturer for food sanitation test kits, analytical reagents, and other market segments.

And if that wasn't enough, Gary is also the Technical Director for MCI's LiquiLogic LLC subsidiary providing liquid ultra-concentrate products to water treatment service companies. LiquiLogic formulates and manufactures super concentrated water treatment products with No Touch dispensing systems.

Gary has been involved in AWT (Association of Water Technologies) for more than 30 years serving on several committees as well as currently being Special Project Sub-Committee Chair and Supplier Representative to the AWT Board of Directors.

Bottom line: Gary knows what it takes to make great products for water treatment professionals.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Introducing Gary Garcia [7:11]

Beer money to purchasing a company How did you start in the business [12:20]

What does Masters offer that they can do that individuals don't think about considerations [14:15]

What do warehouse managers need to consider when adding a new product to their line? [18:26]

What to consider when developing a new product? [19:26]

How does someone decide if they will blend for themselves or partner with a company? [20:50]

How to wisely evaluate your needs [22:02]

Keeping up with regulations [23:40]

Customer success story and funniest water treatment story [24:50]

Stop doing that! [27:30]

New technologies [29:17]

James' Challenge: "Research Practical/Puckorius Saturation Index (PSI)." [38:04]

Quotes:

"In order to learn something that you deem important, don't be a student of it, learn it well enough to be a professor of it." -Trace Blackmore

"Solutions in a drum." - Mark Lewis

"Our focus is to make things as easy as possible for our customers." - Gary Garcia

"If our customer is out selling and growing their company, we grow by that as well." - Gary Garcia

"I wouldn't recommend anyone doing chemical manufacturing unless they have a background in it." - Gary Garcia

"Doing the mixing and blending takes away from what most companies do best, selling and marketing." - Gary Garcia

"You don't always need to customize. Don't rush new products." - Gary Garcia

"Keep the product line as tight and neat as you can to save you time and money." - Gary Garcia

"Its a challenge keeping up with regulatory all the time, you need to be aware of DOP, ETA, and everything under the Sun." - Gary Garcia

"You never want to assume you won't have an inspection." - Gary Garcia

"It gives me a huge sense of fulfillment, watching our clients' companies grow." - Gary Garcia

"Be quiet, observe, and learn learn learn." - Gary Garcia

Connect with Gary Garcia :

Email: [email protected]

LinkedIn: company/masters-company-inc

Website: www.masterscoinc.com

Links Mentioned:

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Books Mentioned:

Paris 1919 by Margaret MacMillan

The Fountainhead by Ayn Rand

Grant Biography by Ron Chernow

Scaling Up Nation, I'm pleased to introduce you to someone that I've learned a great deal from over the past nine years of our friendship. He retired after working 35 years in the water treatment industry; most recently he served as Regional Manager at US Water Services and he is the Former owner of ChemTechnologies/Solen Inc. If you haven't guessed his name yet, it is the one and only Marty Stephens.

I got to know Marty when we served on the AWT Board together. He was one of the directors who didn't say a lot, but whenever he did, it was so profound that the room always went silent. Marty served two terms AWT Board of Directors and in that season, Marty took the time to pour back into this wonderful industry and I am personally and professionally better for it.

Marty went to college to become a physician but changed his career direction and became a successful water treatment professional. In today's episode, he shares his career journey and gives some fantastic career advice while entertaining us with his infamous Southern euphemisms. I know you are going to enjoy today's episode.

Bottom line: If you are considering joining the water treatment industry, Marty's career journey is something you've got to hear.

Your roadside friend as you drive from client to client,

-Trace

Timestamps:

Introducing former AWT board member, Marty Stephens [3:50]

Getting involved with the AWT and Marty's water treater journey [8:30]

Marty's advice on how to have successful relationships with your customers [15:30]

The first day on the job, AKA learning from a shattered Erlenmeyer flask [21:17]

From technician to the owner [24:33]

Selling your water treatment company [33:10]

Advice for those starting in the industry [41:30]

Lightning round questions [43:33]

James' Challenge: "When using the EDTA titration method for total hardness testing, add a couple of drops of titrant in prior to the indicator to eliminate other metal interference (but take into account those drops in total drop count or usage)." [50:24]

Quotes:

"I was taught that we all have a responsibility to give back." - Marty Stephens

"You get out of something what you put into it." - Marty Stephens

"Our focus should always be on the customer." - Marty Stephens

"You are always selling, even on a service call." - Marty Stephens

"You tend to learn more in life from the mistakes you've made, in your career and life." - Marty Stephens

"It's a fatal mistake to prioritize profit over the customer experience." - Marty Stephens

"Business should never trump a friendship." - Marty Stephens

"Run your business like you are going to sell it tomorrow, just like your truck." - Marty Stephens

"When two companies come together there is a lot of change. And you need to be a good broker of change in order for that to be a smooth transition." - Marty Stephens

"In every decision you make, think: how does this affect the customer and how will it benefit them?" - Marty Stephens

"Life is better and easier when you have fun." - Marty Stephens

"Never sacrifice character. Be true to yourself." - Marty Stephens

"We have the best job in the world!" - Trace Blackmore

"When you get down to it, life is about relationships." - Trace Blackmore

"A company is about people." - Trace Blackmore

Connect with Marty Stephens:

Email: [email protected]

Links Mentioned:

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Books Mentioned:

A Time To Kill by John Grisham

Good To Great by Jim Collins

Mississippi Blood by Greg Iles

One of my favorite things about this podcast is that it has allowed me to meet fantastic people. Today's guest I met at The Hang a few months ago, and we instantly hit it off. His name is John Sandford and even though he lives 15 miles east of Oxford, and I live outside of Atlanta, our passion for water treatment has made us lifelong friends.

He has a wealth of experience and a genuine passion for improving the standards of the industry he works in. John is going to give you some insight into how our colleagues across the pond test and treat Legionella bacteria and what their government requires of them.

To give you some background, John Sandford CMIOSH is the Director of Water Hygiene Specialists at SMS Environmental. He has four offices across the U.K., and over 140 employees, over 30 years of practical and research experience in the field of water treatment and Legionella and has expertise in the application of Health and Safety in this area.

John is on the council of the Water Management Society (WMSoc), one of the founders and Health and Safety Director at SMS Environmental, and he is a UKAS accredited Legionella Risk Assessment provider which is and a national supplier of water hygiene services to over 1000 organizations across the U.K.

As many of you know, the U.S. is one of the slowest countries to create legislation around Legionella testing and mitigation. It's only a matter of time for those changes to be written; just ask any water treater living in New York. I would encourage all my listeners to be proactive by learning what other countries are doing in the field that they work in.

Bottom line: Nation, when you are aware of what other countries are doing, you can prepare for the unknowns before your local government takes steps towards any new Legionella legislation.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Introducing business owner and water hygiene professional, John Sandford [5:50]

Water certifications in the U.K. [14:10]

Understanding Legionella mitigations and regulations in the U.S.A. vs. U.K. [21:40]

What happens in the U.K. when the government finds a breach of health and safety? [28:50]

John's advice on new construction, taking on a new build [39:15]

Global commonality Legionella guidance [44:45]

Lightning round questions [54:40]

James' Challenge: "Research neutralizing amine distribution ratio." [1:07:00]

Quotes:

"What a great industry we've got!" - John Sandford

"Then I knew absolutely everything. I was an expert in everything. And then 30 years down the line, I realized I don't know anything at all." - John Sandford

"80% of our work is Legionella related." - John Sandford

"It's funny, we use British thermal units in the U.S.A., but in the U.K., you use metric units." - Trace Blackmore

"Your biggest risk in the U.K. now isn't from Legionnaires Disease, it's from risk of being prosecuted for not complying with the guidance and approved code of practice that surround Legionella." - John Sandford

"New builds are a problem. I strongly believe you should be doing a water safety plan or water management plan before you've even broken ground." - John Sandford

"No matter how good that company is, a good disinfection is not going to cure 18 months of mismanagement." - John Sandford

"My advice is if you are taking on any new builds, make sure you know what the state of play is." - John Sandford

"Plumbing is a skill." - John Sandford

You need to manage your systems during the construction phase." - John Sandford

"Don't worry about it, learn about it." - Trace Blackmore

Connecting with John Sandford of SMS Environmental Ltd.:

Email:[email protected]

Phone: 07764534984

Website:www.sms-environmental.co.uk

Links Mentioned:

101 The One with Colin Frayne, CWT

102 The Other One with Colin Frayne, CWT

009 The L Word

150 The One Where We Talk Legionella Basics

151 The One Where We Talk About Legionella

152 The One Where We Talk More About Legionella

153 The One Where We Answer Your Questions About Legionella

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Books Mentioned:

Anansi Boys - Neil Gaiman

The Blade Artist - Irvine Welsh

Articles mentioned:

JOHN SANDFORD CMIOSH, ELECTED TO WMSOC COUNCIL

The Stafford outbreak of Legionnaires' disease

The control of legionella bacteria in water systems Approved Code of Practice and guidance L8

Corporate Manslaughter and Corporate Homicide Act 2007

Architect cleared of manslaughter over legionnaires' outbreak

Health and Safety at Work etc. Act 1974

Reading Borough Council sentenced after legionella death

Fee for intervention (FFI)

UKAS Delivering Confidence in the Provision of Legionella Risk Assessments

30-day all-cause fatality subsequent to MRSA, MSSA and Gram-negative bacteraemia and C. difficile infections, 2017/18 (see page 17)

Safe water in healthcare premises (HTM 04-01)

BBC (2012) Sink taps source of infection that killed three babies

Today's returning guest is a Career Counselor at Texas Tech University's Career Center and one of my dearest friends, Donna Srader. Donna is back on the show to talk about the best networking strategies to use when we are not face-to-face.

You see, in March of 2020 Donna Srader, and the rest of the university staff pivoted from meeting in person to have every meeting with students, alumni, and colleagues over Zoom. She adapted quickly, and now she successfully hosts 6-10 Zoom meetings daily. She has found the best ways to conduct and participate in virtual meetings to get the most from them so that she can increase her connections with others.

Making virtual connections is hard. Donna takes the confusion, frustration, and exhaustion out of online networking and provides us with easy steps to take so we can increase our network in order to set ourselves apart and thrive in an increasingly digital world.

Bottom line: Donna is going to share how to successfully grow your professional network virtually.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Reintroducing professional Career Counselor, Donna Srader [5:10]

How to best prep for your video meetings [9:30]

How to ensure we're connecting when we are not in-person through video calls and LinkedIn [15:26]

How should we communicate when using LinkedIn and Facebook [17:50]

Connecting with others via email and snail mail [23:30]

Connecting with individuals after an event or convention [29:30]

How to make and build connections in virtual meetings [31:33]

Setting the right tone in any written communication [33:45]

Networking in a virtual world [38:46]

What are the top interview questions everyone should be prepared to answer and ask [40:19]

James Challenge: "Learn about breakpoint chlorination and perform breakpoint chlorination test on the water sample." [45:10]

Quotes:

"Virtual meetings are such a relief to those introverts like me." - Donna Srader

"Zoom is wonderful. It lets you interrupt and ask questions". - Donna Srader

"When on a Zoom call: look at the camera, you need to have eye contact."- Donna Srader

"LinkedIn is a wonderful way to network."-Donna Srader.

"Post information on LinkedIn at least once a week. This allows you to build those relationships." - Donna Srader

"Reach out and build relationships." - Donna Srader

"Remember that the written word is for the reader. Be Positive." - Donna Srader

"My new year's resolution is to write a note to someone every week." - Donna Srader

"Post something that is helpful to the readers." - Donna Srader

"Written communications require you to think about tone and wording"- Donna Srader

"People love to help, people love to give advice." - Donna Srader

"A phone call is a very old but unique and effective tool to connect with people." - Donna Srader

"You have to set goals and you have to meet those goals."- Donna Srader

Connecting with Donna:

Email: [email protected]

LinkedIn: in/donnasrader

Website: depts.ttu.edu/careercenter/

Phone: (806) 742-2210

Links Mentioned:

Episode 96 Donna Srader's first episode

CWT Study Group

The Rising Tide Mastermind

Submit a Show Idea

How to Look Good in Skype Interviews - Tips & Training

Have you ever hired the wrong person at your company? Have you ever asked for a raise? Have you ever regretted not thoroughly vetting someone before you asked them to join your team? Have you ever started a new job only to walk in the door and discover that there wasn't a computer waiting for you, that you couldn't log into the company wifi, and the drawers to your new desk still had family photos in them from the last person who sat there? EEK.

If you answered "Yes" to any of the questions above, this episode is for you. Today my lab partner is Mike E. Hill, Managing Director of Trenton Consulting. Mike has been consulting for over 25 years and he has seen it all, companies that are great at hiring, firing, and onboarding... and the not-so-great companies. Today he is going to share what everyone needs to know if they are looking for a job or looking to hire a new employee.

If you ever want to work for a company or wish to add new hires to your company, today's episode is for you.

Bottom line: Don't we all want to hire the right people for the job, or work for a company that cares about your interview and onboarding experience as much as you do?

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

James' Challenge: "Use your test kit to test your home's water." [4:26]

Introducing Managing Director of Trenton Consulting, Mike E. Hill [8:26]

Why hiring is important [10:12]

How should we start the hiring process? [15:09]

How to find quality applicants? [18:55]

What is the best interview process? [22:16]

Onboarding, training, and the 90 Day Review [33:30]

Letting an employee go [39:00]

Asking for a raise [45:05]

Lightning round questions [46:09]

Quotes:

"One of the unspoken things about hiring is the cost." -Mike E. Hill

"The cost of turnover is about 33% of the annual wage of the employee." -Mike E. Hill

"You want to do it right and keep the turnover as low as possible." -Mike E. Hill

"Step One: we need to know what we are hiring for." -Mike E. Hill

"50% of companies are unready for the new employees starting their first day." -Mike E. Hill

"The interview process is the most important part of the hiring process." -Mike E. Hill

"Look at style and content on a resume." -Mike E. Hill

"Begin interviews over the phone, then do a video call." -Mike E. Hill

"There is no "perfect" candidate, but we want to find the best candidate for this job right now." -Mike E. Hill

"The biggest mistakes employers make is not taking the time to hire quality employees." -Mike E. Hill

"Onboarding requires a checklist." -Mike E. Hill

"If we invest in the video training, those new employees can watch it on their off time and have better benefits." -Mike E. Hill

"Be slow to hire, quick to fire." -Mike E. Hill

"You need to do your due diligence in your hiring process." - Trace Blackmore

Contact Managing Director Mike E. Hill:

Email: [email protected]

Phone: 866-788-5966

Website: TrentonConsulting.com

YouTube: Treton Consulting's YouTube Channel

Links Mentioned:

Episode 200

Submit a Show Idea

The Rising Tide Mastermind

Books Mentioned:

The Extraordinary Business by Mike E. Hill

Speed of Trust by Stephen M.R. Covey

George Washington's Secret Six by Brian Kilmeade and Don Yaeger

Turn Washington's Spies by TV Show

The Tehran Initiative by Joel C. Rosenberg

The 7 Habits of Highly Effective People

Scaling Up Nation! I want to thank you for listening to 200 episodes! I have been honored to be your host of this weekly podcast over the past 4 years, and I cannot wait to bring you another 200 episodes, thank you for making the podcast what it is today!

Looking back, if you had told me when I recorded Episode 1 of The Scaling Up H2O podcast that 4 years later, I'd be celebrating our 200th Episode, I would have laughed. Creating this episode made me realize just how far the podcast has come, and I cannot tell you how much I appreciate the listeners and team that makes this weekly podcast possible.

I love this industry. Being a water treater has been an outstanding career. It's been so good to me, and I want to return that goodness to the industry I love.

Bottom line: My mission is to raise the bar in the water treatment industry. I hope that each episode you listen to elevates you and helps you become a better water treater so that you have more enjoyment for the industry you are serving in.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Celebrating our 200th Episode by looking back at how much we have grown [0:01]

What the past 200 episodes have meant to me [6:30]

What the past 200 episodes have meant to you, our listeners [9:28]

Using the podcast as a training resource [17:10]

Water treatment is a professional profession [19:00]

Water is a finite commodity [20:00]

More thank yous [21:30]

James' Challenge: "Run a jar study on a wastewater sample (or learn how to do one)." [29:13]

James' Challenge BINGO Game on our Scaling Up H2O Facebook page [30:55]

Quotes:

"You can do anything you want to do, and it's not going to be pretty the first time that you do it. The important thing is that you take the first step." - Trace Blackmore

"Whatever you want to start, get started!" - Trace Blackmore

"I have a passion for this podcast!" - Trace Blackmore

"My dad told me whenever I thought I learned everything in this industry was the day I needed to quit because that was impossible." - Trace Blackmore

"Congrats! You are in a job that has endless learning. You should never be bored, you should never feel that you have reached a plateau, and if you have you are not trying hard enough." - Trace Blackmore

"Please don't fall into the day-to-day rut, there is always something else to learn and always something to get better at." - Trace Blackmore

"The biggest thing this podcast has done is that it has created is community." - Trace Blackmore

"My hope was this podcast was going to be your onboard companion as you go from account to account and motivate you to learn new things." - Trace Blackmore

"The podcast showed me that my work matters, that we can get better, I'm not alone in this industry." -Reid Hutchison

"Time flies when you're having fun, keep up the good work." - James McDonald

"It's been a great way to know some of the industry titans." - Laith Charles

"The podcast acts as a constant reminder that water treaters can be impactful, and we can use the podcast as a training tool." - Adam Sites

"Water is a very finite commodity on our planet." - Trace Blackmore

"We as water treaters are the most inexpensive bill that our customers will ever pay. You are the most valuable vendor they have. Please make sure they know it." - Trace Blackmore

"Scaling Up has been really good for us, it's the place we come to for industry insights." -Russ Baskin

"If all of us get better, the industry gets better." - Trace Blackmore

"Trace, thank you for helping us scale up our knowledge so we don't scale up our customer's systems." -Mark Lewis

Links Mentioned:

001 A New Podcast for Water Treaters

190 The One Where I Celebrate Four Years Of Hosting This Amazing Podcast

004 It's Not Easy Being Green!

Scaling Up H2O Facebook Page

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Every time I talk to Chris Nagle, I learn something new. I end the conversation more curious than when we start chatting, and I feel energized and empowered to take a deeper dive, so I become a better water treater. Chris has a background in water treatment and works at Evapco, one of the largest cooling tower manufacturers in the world.

Chris is a Legionella Bacteria and Cooling Tower Expert because he took the time to comb through years of data and reports to find some truly shocking revelations. He didn't take things at face value. He did the math and research to discover something new about Legionella Bacteria and government regulations that I think every water treater should know.

Chris is a passionate investigator and today he is going to touch on what you need to know about Legionella Bacteria transmission, Drift Eliminators, White Rust, Potable Water, Tower Plume, Distributed Water System, Seeding Events, Evaporative Cooling, Tower Louvers, and more.

If you were not able to watch Chris Nagle's presentation at AWT's 2020 conference, we've put a link to that below.

Bottom line: Chris knows his stuff and you cannot listen to today's episode without learning something new.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

James' Challenge: "Dig through the AWT (www.awt.org) website for resources (both members and nonmembers)." [5:00]

Introducing Chris Nagle, Legionella Bacteria and Cooling Tower Expert [7:00]

Understanding the 4 types of cooling towers so you can use the right program [10:42]

Ways to educate others and the Media on Legionella and Cooling Towers [17:55]

What are the government regulations around Cooling Towers and Legionella, and are they reducing the number of cases? [21:48]

The problem with the Distributed Water System [25:10]

What do we need to know about Drift Eliminators? [28:55]

Is there an amount of CFUs of Legionella bacteria that is virtually impossible to get out of a modern-day Drift Eliminator? [37:28]

How should we evaluate a Cooling Tower, and talk to our clients? [40:10]

What's the difference between a Tower Louver and a Drift Eliminator? [45:40]

What is a Tower Plume, and can it spread Legionella Bacteria? [48:18]

What resources should every water treater read (*links are below*) [50:05]

What's the one thing you want all the listeners to know? [55:12]

Lightning Round Questions [57:12]

Quotes:

"Legionella Bacteria and Legionnaires Disease is not a cooling tower problem, it's a distributive water modern society problem." -Chris Nagle

"We educate through data, data sharing, and education." -Chris Nagle

"Just because we find Legionella in a cooling tower doesn't mean it is the source of the disease." -Chris Nagle

"It's a slippery slope if we start copying and pasting from one regulation to the next, or we start making assumptions based on what someone else has said." -Chris Nagle

"Legionella got its name from a Legionnaires convention in Philadelphia in 1976." -Chris Nagle

"Legionella regulations have not produced a meaningful reduction of the disease." -Chris Nagle

"The data shows that even if we test more often, the regulations are not helping the Legionella rates to go down." - Chris Nagle

If we want to get at most of the disease, we need to look more broadly at all building water systems and the supply water systems." -Chris Nagle

We used to think "How do we treat the water to stop the transmission of Legionella," but now we can think about "How can we better equip the cooling tower, the device, so it doesn't get out of the machine itself." - Trace Blackmore

"Make sure you understand your system volume. We don't want to be overfeeding." -Chris Nagle

"We're water treaters. We need to know how much water we are treating." - Trace Blackmore

"Legionella Bacteria in low levels in a modern tower is not an indicator of an outbreak or potential outbreak." -Chris Nagle

"Plume cannot create a risk for Legionella because it is water vapor, not water droplets." -Chris Nagle

Links Mentioned:

Dr. Dick Miller's Legionella Recommendations (link to PDF)

Submit a Show Idea

AWT (Association of Water Technologies)

186 The One Where Conor Parrish Interviews Me, Part 1

187 The One Where Conor Parrish Interviews Me, Part 2

037 The One That's All About White Rust

137 The One That's All About Cooling Towers, Part 1

138 The One That's All About Cooling Towers – Part 2

116 Pinks and Blues: System Volume

Chris Nagel's AWT 2020 presentation (YouTube 2020) Cooling Towers, Legionellosis, and Water Management Programs [TRT 59:21]

The Rising Tide Mastermind

Papers Chris Nagle recommends all water treaters read:

Chris Nagle's AWT 2020 presentation (YouTube 2020) Cooling Towers, Legionellosis, and Water Management Programs [TRT 59:21]

IWC-08-21 Cooling Towers, Drift, and Legionellosis (Page 30)

CTI's TP20-19 Impact of Water Surface Tension on Drift Eliminators

International Journal of Epidemiology in 1999, A Community Outbreak of Legionnaires Disease Linked To Hospital Cooling Towers, Calculating The Dose Of Exposure On Response

Journal of Infectious Disease in 2006, A Community-Wide Outbreak of Legionnaires Disease Linked To Industrial Cooling Towers, How Far Can Contaminated Aerosols Spread

CDC's ASHRAE 188

CDC Philadelphia 1 LD Strain Update

NYC Local Law 77

On May 11, 2018, on Episode 38 Mark C. Winters the author of "Rocket Fuel " was a guest on the show and he introduced the Scaling Up Nation to Entrepreneurial Operating System (EOS) in a blitz 100 level introductory course. Today I am pleased to have Mark C. Winters back on the podcast to walk us through his 200 level EOS course, which is all about communication.

If you are a new listener, or never had the chance to listen to Episode 38, please check it out today. It will immediately change your business, for the better.

In today's episode, Mark C. Winters teaches us how the Entrepreneurial Operating System (EOS) can specifically help businesses of 10-250 people climb a growth path to success, start their leadership teams with clear goals in mind, and confidently lay out which employee is going to do what to accomplish the company goals.

Additionally, Mark lays out the framework on how Visionaries (those who come up with the ideas) Integrators (those who make visions happen) can communicate better to take their companies to the next level. When Visionaries and Integrators have a great partnership, there is nothing they cannot do.

Bottom line: Mark C. Winters gave my company the tools, confidence, and energy we needed to accomplish more than I could have ever envisioned before we connected.

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

James' Challenge: "Test free chlorine in a cooling tower immediately and again an hour later from the same open sample." [2:55]

Reintroducing EOS expert, and author of "Rocket Fuel ", Mark C. Winters [6:45]

Best ways for a Visionary and an Integrator to work together, communication tools [13:54]

What do business owners need to know? [34:54]

How do you go about finding an Integrator for your business? [46:08]

Rocket Fuel University tools and networking [50:22]

What's the one thing you want everyone to know today? [55:00]

"I Said This, You Heard That ", Temperament communication strategies by Kathleen Edelman [56:08]

The 5 EOS Tools Mark uses to improve businesses [59:16]

Quotes:

"Simply said: The Visionary makes it up and The Integrator makes it happen." - Mark C. Winters

"The worst thing we can do is to sit there stuck without moving forward." - Mark C. Winters

"The Same Page Meeting Tool is a way to address issues. We want to be 100% aligned on the issues. Be a united front. You don't want to have conflict in the organization." - Mark C. Winters

"The great duos understand each other and play to how they are wired." - Mark C. Winters

"We're all different, the more I can understand that, the more effective we can be together." - Mark C. Winters

"Understand each other better so we can do a better job getting to the truth and get aligned." - Mark C. Winters

"The Accountability Chart: it's different from an org chart because it's not about levels and titles, it's about who is going to do it, and where the accountabilities lie." - Mark C. Winters

"As a business owner, you have two rights: 1.) you have your right to the shares of the profit and 2.) your voice in the major decisions of the business. You don't have a right to be "an employee", so if you are acting like an employee, you need to be the best solution to that issue or task." - Mark C. Winters

"Understand who you are. And then search for your compliment on the other side of you that loves all the things you hate and stink at." - Mark C. Winters

"The words we use are the gifts to the people who listen." - Kathleen Edelman

"Learning about the Temperaments has been a game-changer on how I communicate" - Trace Blackmore

Connect with Mark C. Winters:

LinkedIn: in/markcwinters

Links Mentioned:

038 The One That Shows Us How to Run Our Business w/ Mark Winters

Rocket Fuel Video

Rocket Fuel Tools

Visionary/Integrator Assessments

Submit a Show Idea

117 The One With Temperament Expert, Kathleen Edelman

179 Another One that Teaches Us to Communicate Better with Others (Kathleen Edelman)

The Rising Tide Mastermind

Kolbe Index

Culture Index

DiSC Assessment

Books Mentioned:

Rocket Fuel the Book by Mark C. Winters

Traction by Gino Wickman

Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork by Dan Sullivan

I Said This, You Heard That Study Guide by Kathleen Edelman

I Said This, You Heard That 2nd Edition by Kathleen Edelman

Strength Finder 2.0 Tom Rath and Gallup

What the Heck is EOS by Gino Wickman and Tom Bouwer

When it comes to unorthodox leadership wisdom, look no further than my guest today, Michelle Reines.

Michelle Reines is a speaker, author of the book "From Bad To Badass Leader: 12 Leadership Lessons", executive coach, entrepreneur, founder of MDR Coaching & Counseling, Inc, and creator of the unconventional Badass Leader Brand.

Early in Michelle's leadership journey, she was an absolute Ass as a boss, oblivious to the impact she was having on people! Perhaps, like many of you, she didn't understand how to lead.

Today's episode is full of Michelle's thrills of victories and agonies of defeat, with the goal of helping you to unlock the art of leading like a Badass!

Michelle Reines' 12 Leadership Lessons:

Lesson 1. Don't Be An Ass

Lesson 2. Stop, Drop, Take a Selfie

Lesson 3. Let's Talk About Trust, Baby

Lesson 4. Put Your People First

Lesson 5. Be An Epic Coach

Lesson 6. Build A Badass Team

Lesson 7. Create The Struggle

Lesson 8. Suck It Up, Buttercup

Lesson 9. Don't Be A Kissass

Lesson 10. Be A Groupie For Your Team

Lesson 11. Expand Your Tribe

Lesson 12. Love Somebody Like You

Bottom line:

Because, when you think about it, doesn't everyone want to be a Badass Leader or at least work for one?

Your roadside friend, as you travel from client to client.

-Trace

Timestamps:

Introducing my favorite Badass Leader, Michelle Reines [6:40]

Her journey of starting as a bad leader to becoming a Badass Leader [9:15]

How to recognize the "symptoms" of bad leadership before they become big problems [11:17]

What to do when you realize you are a bad leader [12:29]

When teams overcompensate for the bad leadership [14:18]

Platinum Style Coaching [16:12]

The Peter Principal [18:00]

Michelle's cataclysmic fall from grace, AKA the day the whole team walked out [20:32]

What are human metrics that should be on your leadership scorecard [24:07]

The 12 Leadership Lessons in Michelle's book [29:45]

Scaling Up Badass Leader Gift Page [38:08]

Lightning Round Questions [40:43]

James' Challenge: "Research chlorine dioxide." [47:45]

Quotes:

"Badass is not a bad word, and being a Badass Leader is actually a strength." - Michelle Reines

"Leadership is a choice; it is not a title." - Michelle Reines

"If your office has a revolving door on it, it's probably your leadership." - Michelle Reines

"If your time is being spent repetitively solving conflicts, it's probably a leadership issue." - Michelle Reines

"If your phone is ringing off the hook and you're constantly dealing with customer complaints, it's probably a leadership issue." - Michelle Reines

"Invest in yourself." - Michelle Reines

"In this day and age, there is no excuse for failing to develop yourself." - Michelle Reines

"You need critical feedback to develop our teams and ourselves." - Michelle Reines

"Great leaders focus on people development." - Michelle Reines

"Instead of making the mistake and assuming you are better than the person in charge, it's important to manage your ego and ambition and find a way to partner for success instead of competing with the leader." - Michelle Reines

"Leadership is a choice, it's not a title." - Michelle Reines

"You have to prioritize people over performance." - Michelle Reines

"Give sugar-free feedback." - Michelle Reines

"Peers are partners, not competitors." - Michelle Reines

"We cannot be the best leaders if we are not taking care of ourselves and our families." - Michelle Reines

"There's nothing more important than spending time with those you love." - Michelle Reines

12 Leadership Lessons Graphic:

Connect with Michelle Reines:

Website: badassleader.com

LinkedIn: in/michelledreines

Twitter: @MichelleReines

Phone: (949) 378-4242

Email: [email protected]

MDR Coaching & Consulting, Inc website: mdr4you.com

Links Mentioned:

363 For Leaders Assessment

177 The One Where Disney Meets Water Treatment (with Dennis Snow)

194 The One Where We Learn About Productivity Tools (with Danny Bauer)

The Rising Tide Mastermind

Submit a Show Idea

AWT (Association of Water Technologies)

Books Mentioned:

From Bad To Badass Leader: 12 Leadership Lessons by Michelle Reines

The Five Minute Journal

The 7 Habits of Highly Effective People by Stephen Covey

The New One Minute Manager by Ken Blanchard and Spencer Johnson MD

Tools of Titans by Tim Ferriss

Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves

The Five Dysfunctions of a Team by Pat Lencioni