Scaling UP! H2O

My guest today is one of the pastors of my church, Clay Scroggins. Clay wrote a book called "How to Lead When You're Not In Charge, Leveraging Influence When You Lack Authority." The book is unique in several ways, it is the story of how he began to lead when he wasn't in charge and, the reason that really caught my attention, it is a book written for all of us. Not just the leaders who are already in charge.

The wisdom in this book will allow you to start taking charge of things that you may not even realize you are in charge of. It will help you stand out and grab the attention of those who are in charge. Simply put, this book will help you advance your position regardless of where you are in the organization. As Clay says so very well, "you don't have to have authority of something to be in charge of something." All of this being said, Clay is a pastor so there is some scripture in this book. He draws reference from the bible to help explain his ideas. If you don't like that part, don't let that bother you because the "nuggets of gold" you will find in this book are ones that I have never seen presented to an audience other than existing leaders. Folk's this book will help your career and your relationship with your boss!

Please enjoy my interview with: Clay Scroggins.

BTW, I mention a lot of books on my show. Chances are, you listen to this podcast while driving. So why not read that way? Try Audible!, It's safer. It is also the only way I can read all these books with my job demands. Learn something in your windshield time, try Audible today! https://scalinguph2o.com/audible

Links Mentioned

Clay Scroggins online: https://clayscroggins.com/#home

Clay Scroggins on LinkedIn: https://www.linkedin.com/in/clay-scroggins-5106a16

North Point Community Church: http://northpoint.org/

The Andy Stanley Leadership Podcast: https://andystanley.com/podcasts/

How to Lead When You're Not in Charge: Leveraging Influence When You Lack Authority: https://scalinguph2o.com/howtolead

How to Lead When You're Not in Charge Study Guide: Leveraging Influence When You Lack Authority: https://scalinguph2o.com/howtoleadworkbook

How to Lead When You're Not in Charge Study Guide with DVD: Leveraging Influence When You Lack Authority: https://scalinguph2o.com/howtoleaddvd

Predictable Success: Getting Your Organization on the Growth Track--and Keeping It There: https://scalinguph2o.com/36book1

Mo' Meta Blues: The World According to Questlove: https://scalinguph2o.com/36book2

The Tech-Wise Family: Everyday Steps for Putting Technology in Its Proper Place: https://scalinguph2o.com/36book3

Today on the show, we welcome Chris Nagle. Chris has a background in water treatment and today works at Evapco, one of the largest cooling tower manufacturers in the world. Have you ever heard the term white rust? It is a problem that many water treaters face and is the topic of this episode today. In a nutshell, white rust is the galvanizing coming off of a cooling tower. Galvanizing is a coating of zinc over the steal surface, which is done so that the zinc corrodes instead of the steel below it. White rust is the premature corroding of that zinc and this is a serious problem, one that it often blamed on the water treater.

Evapco have been doing an amazing job at teaming up to gather and share information on white rust and how we can help solve this issue in new ways, together. Chris has a unique perspective and a wealth of insight on the topic of white rust and today, he explains the process of galvanizing and passivation and the challenges white rust has placed on the industry today. Chris shares some of the fascinating things Evapco are doing to help solve this issue and provides some great advice for water treaters on how to prevent and manage white rust.

Timestamps:

Find out how Chris Nagle got involved in water treatment [04:35]

How Chris came to work for Evapco in 2006 [06:15]

Chris explains the process of galvanizing [09:00]

Mill galvanizing versus hot-dip galvanizing [09:30]

The challenge with galvanizing in the industry today [11:15]

How Evapco are addressing the issue of white rust [15:10]

The importance of heat-load in addressing galvanization [18:02]

Advise for water treaters who are faced with white rust [21:40]

What is the best procedure for passivation? [23:25]

The magic numbers when it comes to pH and alkalinity [26:28]

Communicating with your customer about white rust [27:35]

The longevity of properly passivated equipment [36:08]

Selecting the best cooling tower equipment for your area [38:17]

The biggest passivation mistakes water treaters make [41:33]

Quotes:

"It's important that your customer knows that minimizing white rust is a team effort." - Chris Nagle

"When it comes to pH control, either do it right or don't do it." - Chris Nagle

Connect with Chris Nagle:

LinkedIn: linkedin.com/in/chris-nagle-84721111/

Website: evapco.com

Links Mentioned:

Beyond Laboratory Research on White Rust and Passivation - Chris Nagle

Association of Water Technologies

Understanding Passivation and White Rust

Being a water treater, that's easy… Well, maybe not. However, I have found it easier than running my own business. As with everything, you don't know what you don't know. So, when I learn something, that I didn't know, and it works, I want to share it with you.

About 3 years ago, we started using a program at my company called EOS, The Entrepreneur Operating System. This system was introduced in a book called Traction by Gino Wickman. Gino explains that EOS is like an operating system you would use for you computer, like Windows. Your company is the program that will run on that operating system, like Word (yes, I am a PC guy.) The EOS system has five books within the series. On today's show, we have the author of the second book in the series "Rocket Fuel," Mark Winters. Mark is one of the best facilitators of the EOS system out there! He explains EOS and how different people in our company have different talents. By properly utilizing these talents we can energize our company with "Rocket Fuel" to get to the next level and beyond. Please join me for my interview with Mark Winters.

Links Mentioned

Rocket Fuel Tools: https://www.rocketfuelnow.com/category/resources/

Visionary/Integrator Assessments: http://blastoff.rocketfuelnow.com/quiz/

Mark C. Winters on LinkedIn: https://www.linkedin.com/in/markcwinters

Rocket Fuel Video: https://youtu.be/-YRGZfzyk8M

Rocket Fuel the Book: https://scalinguph2o.com/rocketfuel

Traction the Book: https://scalinguph2o.com/traction

Get a Grip the Book: https://scalinguph2o.com/getagrip

How to be a Great Boss the Book: https://scalinguph2o.com/greatboss

What the Heck is EOS: https://scalinguph2o.com/whatiseos

Leaders Eat Last: https://scalinguph2o.com/38book1

Essentialism: https://scalinguph2o.com/38book2

The Millionaire Next Door: https://scalinguph2o.com/38book3

Today on the show we welcome Justin Roff-Marsh, Founder of Ballistix and author of The Machine: A Radical Approach to the Design of the Sales Function.

When was the last time you thought about sales? About how it is managed and who does what job? And whether the method you're using is really the best method? As water treater's, our job is to go out there and sell what it is that we do. But if you really look at the way we do sales and the systems in which we do sales, it hasn't changed all that much since the dawn of time! Yet everything else has... Justin is someone who has re-designed the sales process by taking a whole new approach to the way in which companies sell. In his book, he delves deep into the world of sales functions; looking at how and why we've been approaching sales in the same way for so long and how you can break these models a part and improve them to benefit of your own sales practice today. In this episode, we chat to Justin about the key concepts in his book, about some of the things we take for granted in sales and what we can do better in this field.

Timestamps:

The problem with the traditional sales model [05:50]

Why there is a more efficient way to operate sales [07:50]

Removing sales people from customer service and prospecting [10:20]

Find out what an ideal sales department looks like to Justin [11:23]

Hear Justin's advice on how to sell to the right people [13:00]

Measuring customer service within this new sales philosophy [19:54]

The actions Justin would like people to take after reading his book [24:45]

Why your salespeople need to be either independent or part of a team [28:10]

Find out how Justin came up with the concept for his book [31:31]

How Justin discovered that salespeople don't like money as much as he thought [33:40]

The outcome from companies who have implemented the new sales process [35:25]

Find out the last three books that Justin has read [38:00]

Leathermans, test-kits and copper: Questions from the listeners [42:30]

Quotes:

"The first thing that we should take away from sales people is customer service." - Justin Roff-Marsh

"The approach that we are advocating is absolutely chalk and cheese compared to standard practice." - Justin Roff-Marsh

Connect with Justin Roff-Marsh:

Website: justinroffmarsh.com

Twitter: @justinroffmarsh

LinkedIn: in/justinroffmarsh

Links Mentioned:

Ballistix

Test Kit Light

Books Mentioned:

The Machine: A Radical Approach to the Design of the Sales Function

Rational Optimist by Matt Ridley

The American Kingpin by Nick Bilton

On today's episode, we welcome Pat Williams. Pat was the keynote speaker at the 2016 AWT Convention, as well as, a basketball Hall-of-Famer and co-founder and senior vice president of the NBA's Orlando Magic. As one of America's top motivational speakers, he has addressed thousands of executives in organizations ranging from Fortune 500 companies and national associations to universities and nonprofits. Pat is also the author of over 100 books, his most recent title being Success Intersection: What Happens When Your Talent Meets Your Passion. Pat is an expert on the topic of leadership, building teams and dreaming big.

In this episode, he shares his wisdom and insight into what makes a great leader and why we should all be living in our sweet spot! We hope this episode will inspire you to be a better water treater, a better leader in the industry and an avid chaser of your own dreams.

Timestamps

Why Pat moved to Orlando and wrote a biography about Walt Disney. [0:02:20.0]

Dreaming big dreams and applying Walt Disney's lessons to your own life. [0:04:50.0]

Why Pat believes the most important thing as a leader is to ask questions. [0:07:40.0]

Find out more about Pat's most recent book, Success Intersection. [0:09:24.0]

Living in the sweet spot: Where your talent meets your biggest passion. [0:09:40.0]

How do you know when you have or haven't found the sweet spot? [0:10:50.0]

Why adults need to be investing in children's talents and passions. [0:11:30.0]

Pat's advice for adults who haven't found their sweet spot yet. [0:12:52.0]

Discover the seven key characteristics that great leaders have. [0:14:35.0]

Can we develop leadership qualities and learn how to lead? [0:16:45.0]

The last three books that Pat has read and how he's written over 100 of his own. [0:20:15.0]

The advice Pat would have given to himself on his first day in professional sports. [0:22:15.0]

Quotes

"If you can dream it you can do it." - Pat Williams

"The most important thing as a leader is to ask questions… and above all listen." - Pat Williams

"The best leaders are the greatest servants." - Pat Williams

Links Mentioned

Pat Williams Website – http://patwilliamsspeaking.com/

Pat Williams on Twitter – https://twitter.com/OrlandoMagicPat

Pat Williams on Facebook – https://www.facebook.com/OrlandoMagicPatWilliams

How to be like Walt by Pat Williams - https://scalinguph2o.com/40book1

The Success Intersection by Pat Williams – https://scalinguph2o.com/40book2

First Founding Father by Harlow Giles Unger - https://scalinguph2o.com/40book3

Golden Days by Jack McCallum – https://scalinguph2o.com/40book4

Sam Smith's books on the MBA – https://scalinguph2o.com/40book5

I don't have time to do the things I need to do! Ever heard this? I'm sure you've not just heard it, you've said it! And you probably heard someone tell you to work smarter not harder. This advice sounds great, but how do you do it? What is "working smarter?

I say working smarter is letting someone or something do your work for you. Think of how long calculations used to take in the dawn of the space program. Now how long do they take? The equations are solved almost instantly because of technology. So, our question is how do we let technology work for us thereby making us smarter workers? Well, that is today's show, we are going to learn how to find repeatable tasks that technology can do for us; freeing us up to do other things. Pretty smart, huh?

Our guest today is my Nerdy Best Friend, Beth Ziesenis. Beth makes a career out of finding technology such as apps to do the work we shouldn't be doing. Beth was a speaker at the Association of Water Technologies 2017 Convention. She has also written several books and appeared on other podcasts and programs. Beth has personally helped me use technology to make the most general of tasks easier to manage (like email.) I have no doubt that Beth will be your new Nerdy Best Friend too. I hope you enjoy my conversation with Beth Ziesenis.

Timestamps

Things that allows us to be better water treaters [0:00:38.2]

The things that we can use that make use more efficient [0:00:46.2]

Allowing technology to do work that we do not need to do [0:01:02.3]

How do we let technology do the tasks that we don't necessarily have to do? [0:01:13.6]

30 days FREE Audible Trial [0:03:14.8]

Lifestyle of a nerd [0:06:50.0]

How nerds are accepted and encouraged? [0:08:21.0]

How to become nerdy? [0:09:06.9]

Ways for technology to help us save time [0:09:18.5]

Better organization/Productivity [0:11:48.0]

Set up rules for email [0:13:55.5]

To-do-list (keeping track of all the things we need to do [0:16:28.0]

Ways to integrate paper into technology [0:18:47.4]

Risks of using repetitive passwords [0:22:53.9]

Scary computer language [0:35:18.0]

How computer played chess with the masters and won [0:36:20.8]

Some technology advises from Beth [0:43:10.0]

Advice on writing a book [0:46:32.0]

Quotes

"Stop what you're doing. Choose one thing, try it out and see how it transforms things." - Beth Ziesenis

Links Mentioned

Beth Ziesenis Website: https://yournerdybestfriend.com/

Beth Ziesenis on Facebook: https://www.facebook.com/YourNerdyBFF

Beth Ziesenis on Twitter: https://twitter.com/NerdyBFF

Beth Ziesenis on LinkedIn: https://www.linkedin.com/in/nerdybff/

Audible: https://scalinguph2o.com/audible

The Big Book of Apps: https://scalinguph2o.com/41book1

Yes Please by Amy Polers: https://scalinguph2o.com/41book2

Nerd Know-How: The 27+ Best Apps for Work: https://scalinguph2o.com/41book3

Gmail: https://scalinguph2o.com/gmail

Office 365: https://scalinguph2o.com/Office365

Todoist: https://scalinguph2o.com/Todoist

Evernote: https://scalinguph2o.com/evernote

Microsoft One note: https://scalinguph2o.com/microsoftonenote

Microsoft surface pro: https://scalinguph2o.com/microsoftsurfacepro

Live Scribe: https://scalinguph2o.com/livescribe

Notability: https://scalinguph2o.com/notability

LastPass: https://scalinguph2o.com/lastpass

Postagram: https://scalinguph2o.com/postagram

If this, then that: https://scalinguph2o.com/ifthisthenthat

Zapier: https://scalinguph2o.com/zapier

The topic that surrounds most of the question I receive are about tests kits and testing in general. Ever since I shared with the Scaling UP! Nation what was in my personal test kit, these types of questions keep coming. So, I thought rather than me answer these questions, I will ask a guest to answer them for us.

Our guest today is Harland Pond of AquaPheonix Scientific. Harland manufactures the test kits now, but he once used them in the field as a fellow water treater. This gives Harland a great perspective on how we actually use our test kits. I am sure you are going to get many tips and ideas from this interview with Harland Pond.

Harland's career passions have always centered on the junction of technology and business, using customer insights to find creative innovations for organizations, markets and products. Currently he is the VP of sales, marketing and business development for AquaPhoenix Scientific, providing custom product and service solutions in the water testing and science education space. Previously he worked for Grundfos Pumps in a variety of roles in Business Development, product management and most recently as VP of Industry for the Americas. He began his career at Ashland, as a water treater and market manager.

Harland holds a BS in Chemical Engineering from BYU and an MBA from Lehigh University - focused on corporate entrepreneurship.

He dedicates his time for adventures and exploration with his wife Amy, and three children, Abby, Grace and James. Any remaining free time is spent in broad spectrum of too many hobbies and interests, but always focused on learning something new.

Timestamps

How to send in questions to Trace [0:01:03]

Coming Soon! Products [0:01:33]

The different components of test kits [0:02:12]

How should people look at test kits? [0:06:08]

How do I know what tests I need? [0:07:05]

How to organize those test kits? [0:07:10]

How do you know what's best on your application? [0:09:19]

Best methods in testing [0:09:40]

The amount of time you have to spend on test [0:10:03]

What interference is? [0:12:03]

How to find all missing procedure on the test kits? [0:15:51]

Safe and proper ways to testing [0:17:50]

Tips on how to better streamline their tests? [0:32:45]

Important tool in test kits [0:42:09]

One thing you need to know in test kits [0:43:00]

Quotes

"The number one item that you should be using is your BRAIN!" - Harland Pond

"Some tips on using your test kits." - Harland Pond

"Learning and understanding your test kits." - Harland Pond

Links Mentioned

Harland Pond Website: http://www.aquaphoenixsci.com/

Harland Pond LinkedIn: https://www.linkedin.com/in/harlandpond/

Harland Pond on Facebook: https://www.facebook.com/harland.pond

Harland Pond on Twitter: https://twitter.com/potop42

The Association of Water Technologies (AWT): https://scalinguph2o.com/AWTTT

Appetite for Life: The Biography of Julia Child: https://scalinguph2o.com/42book1

The Art of Manliness – Manvotionals: https://scalinguph2o.com/42book2

Sous-vide: https://scalinguph2o.com/Sous-vide

HACH-Water Analysis Handbook: https://www.hach.com/wah

LED Desk Lamp for Test Kit: https://scalinguph2o.com/light

LED Desk Lamp for Test Kit Video: https://scalinguph2o.com/lightvideo

043 The One with the WaterCycle Guy

Episode 43: Show Notes

Did you know we all have something in common? Well, I'm willing to bet that we have many things in common but the one I want to focus in on is we all start something new as someone new to starting that something. I know that is not very profound, but it's true. In my career I have been concerned about how someone would view my presentation or recommendation because I was: too new, too young, too...

I absolutely love hearing from the Scaling UP! Nation about how this show has inspired people to: try something new, change up the status quo and ask why. When we know why something does what it does, we change our role from a task doing to a tool master. When we have command over the tools that we use, we become exceptional water treaters.

If you have listened to Scaling UP! before, you know I believe it takes the gift of others investing in you that will lead you to a successful future.

Today I interview someone who has really shape the water treatment industry. Most likely, he has had a hand in all of the products you use. If you use a controller, he has had a hand in creating some of the algorithms the controller uses. He has authored many papers and spoken at many venues. But here's the thing, when he started he was: too new, too young, too... After knowing all these accolades, you are ready to listen to him, right?

My guest today is Rob Ferguson, of French Creek Software. Rob founded French Creek Software where he developed several programs. The one you are most likely familiar with is WaterCyle. WaterCycle is a modeling software that allows you to theoretically test your product in a simulated environment. Rob was new when he started as water treater. He was new when he started WaterCylce. If there is one thing I hope you get out of this episode is that we all start at the same place and we never get where we are going alone. Rob explains how many have helped him become what he is today.

Join me as I interview Rob Ferguson.

More about Rob Ferguson?

Rob Ferguson began modeling corrosion, mineral scale solubility, scale formation, and scale and corrosion control in 1974 and continues to be a major contributor to the practical application of physical chemistry to identifying and solving industrial water treatment challenges. Major career accomplishments include:

• developing the first successful ultra-low dosage treatment approaches for scale control in high volume utility once through cooling systems (1974).
• designing and implementing the first real-time microprocessor controlled scale inhibitor controller (1984).
• making advanced physical chemistry and laboratory study results to water treatment professionals through software available in a user friendly, visual format.
• Developing a user friendly system for evaluating scale formation and control under extreme conditions.

Rob wrote much of the software in use today for cooling water, reverse osmosis, and oil field chemistry. He co-founded French Creek Software in 1989 and has presented and published papers at AWT, NACE, the IWC, CTI, ACS, AWWA, AMTA and in many trade journals. His motto is "Physical Chemistry for Fun and Profit."

He opened a scale and corrosion laboratory in 2014 to develop and refine inhibitor performance data and other work not being published by the major service companies and inhibitor synthesizers.

Rob began advocating for change in the approach to evaluating and resolving lead and copper contamination of potable water in 1995 with the release of a municipal water modelling systems, though technology publications, and through editorials such as the UltraPure Water guest editorial "Paradigm Change Could Drive Pb and Cu Crisis Resolution."

Rob was educated at the US Naval Academy and University of Minnesota and received a BS in Biochemistry and Microbiology in 1971. Rob worked in research, marketing, and software development for several major water treatment service companies prior to cofounding French Creek Software in 1989,

Rob received the Association of Water Technologies Ray Baum Water Technologist of the Year award in 2017 for technology contributions to the industry and the association. French Creek was proud to be honored as the AWT Supplier of the Year in 2011.

Key Points From This Episode:

• How to elevate tasks [0:01:20]
• Advise on learning about the reagents [0:02:18]
• What is WaterCycle? [0:05:20]
• Back story of Rob Ferguson [0:08:10]
• Test Markets [0:15:02]
• Water analysis [0:18:05]
• What's going to interfere with my inhibitors? [0:20:15]
• WaterCycle Treatments [0:21:45]
• Evaluating the system [0:22:23]
• Applications Research [0:28:01]
• Corrosion Rates [0:30:03]
• Holistic Treatment Approach [0:33:15]
• Troubleshooting formulations [0:39:20]
• What happens when you blend two (2) inhibitors together? [0:39:40]
• Safety Factor [0:41:15]
• What water treaters should stop doing? [0:42:05]

• And much more!

Tweetables:

"People can teach us the WHAT TO DO, they can teach us the HOW TO DO IT and we can learn those things. But the magic happens when we connect the WHY to the HOW and the WHAT." @traceblackmore #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

"You are inspired to do things, to answer questions about WHY! And that is how we make ourselves great at anything that we do." @traceblackmore #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

"Don't think that you can't locate what is done in the past instead of reinventing the wheel. You can refine that wheel but there's no need to reinvent a lot of it." @traceblackmore #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

"Quick Advise from Rob: "Trust yourself, trust your instincts. Make us many contacts within the industry as you can, rely on friends and work with others!" #robferguson @traceblackmore #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

"No matter how hard you start up a business, you probably did not do it all alone." #robferguson #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

"Looking outside of my area of expertise and see if there's something else that would help." #robferguson #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

"Take away from https://scalinguph2o.com/43 : It's not about how much grey hair that you have, it's the fact that you want to get something done." #robferguson #scalinguph2o #scalingup #watercycle #frenchcreeksoftware #scalinguppodcast #watertreatment #traceblackmore

Links Mentioned in Today's Episode:

Robert Ferguson Website (French Creek Software, Inc.): http://www.frenchcreeksoftware.com/watercycle/

Robert Ferguson on LinkedIn: https://www.linkedin.com/in/robert-ferguson-1607a69/

Robert Ferguson on Facebook: https://www.facebook.com/French-Creek-Software-508227242598833/

John Zibrita Show: https://scalinguph2o.com/7

Audible: https://scalinguph2o.com/audible

The Foundation series by Isaac Asimov: https://scalinguph2o.com/43book1

Aquatic Chemistry by Stumm & Morgan: https://scalinguph2o.com/43book2

If you've listened to the show for any length of time, you know I love business! Due my love of business, I study businesses in how they conduct regular transactions and issues. This can sometimes get on my wife's nerves since I'm always turning every customer service experience into a learning opportunity, just ask her... In my observations, I have noticed that successful businesses seem to rally around a core set of values that you can see throughout their entire company. I've also noticed the opposite is true when companies lack a set of values that are followed by all. Just think back to when you had an issue with something at a place of business, it's impossible not to see how core values are applied if you look for it. Observing this is one of my favorite things to do.

One of my best examples of this came from my service manager, Chris. He took his father-in-law out for dinner and his father-in-law wanted to order a meatloaf sandwich. The waiter told him NO, he could not order that because it wasn't on the menu. However, meatloaf and bread were on the menu, just not together. This was an example of enforcing rules that did not give the customer want he wanted. And the kicker is putting meatloaf between two pieces of bread would not have cost the company anything. In this situation, what do you think the company's core values were? If they had anything to do with the customer, they weren't followed. If they did, they weren't trained or at the very least followed by all.

I'm not going to tell you the company that owned the meatloaf saga, but I will use the story to introduce a company that I think gets core values right, each and every time. That company is Chik Fil A. If you have ever been into a Chick Fil A I know you were greeted properly and told that it was their pleasure for them to serve you. I also know you got the best chicken sandwich put on this earth! In case you didn't know, I'm am a fan of Chick Fil A. They are a staple here in the south. In fact, they have built much of the Atlanta landscape. And truth be told, I eat there probably more than I should. But when I'm there I'm conducting research, at least that's what I tell my wife...

My guest today is Daniel Perry, Owner of the Lawrenceville/316 Chick Fil A. His store is practically in walking distance from my office and we have become friends over the years. During this time, I have seen him, and his team demonstrate how much they care about their guests, handle complaints and reach out to the community. Simply put, I have seen them LIVE their core values in everything they do. It's my hope you will be inspired to work on your core values from this episode.

Timestamps

How do you show your customer their value? [0:01:05]

How businesses practice business. [0:01:19]

How they teach their employee work ethics. [0:01:05]

Selecting great team members. [0:05:15]

How to train employees. [0:11:20]

Ways to use your core values [0:20:30]

How to work with teenagers [0:20:10]

Advise on working and communication with the team [0:35:15]

How to stay better organized? [0:43:16]

Goal setting [0:46:30]

Quotes

"People over profits: If you give people what they want then they will give you what you want." - Daniel Perry

"They are not just there to do their job, but because they have that job because of the customers." - Trace Blackmore

"Our mission is to be remarkable. And so we want our guests to have remarkable experiences." - Daniel Perry

"People don't believe what you say, they believe in what they've discovered on their own." - Daniel Perry

"There are a lot of things that have made me who I am today through mistakes and failures but I would say just don't take yourself so serious." - Daniel Perry

Links Mentioned

Daniel Perry Website (Chick-fil-A): https://www.chick-fil-a.com/

Daniel Perry on Twitter: https://twitter.com/daniel_perry

Daniel Perry on LinkedIn: https://www.linkedin.com/in/daniel-perry-6620546/

Talent Magnet by Mark Miller: https://scalinguph2o.com/44book1

Rest by Alex Soojung-Kim Pang: https://scalinguph2o.com/44book2

Grit: The Power of Passion and Perseverance by Angela Duckworth: https://scalinguph2o.com/44book3

Good to Great by Jim Collins: https://scalinguph2o.com/44book4

Every person has a story: https://youtu.be/2v0RhvZ3lvY

Grit ted talk: https://youtu.be/H14bBuluwB8

Audible: https://scalinguph2o.com/audible

Our theme this month is team building. The last episode demonstrated how well a business can run when the team comes together. So, this episode helps us build a team to get there.

Our guest today is Rick Packer of the Table Group. The Table Group is Pat Lencioni's company, author of the Five Dysfunctions of a Team. Rick has years of experience working with companies and making their team more functional, Including Chick Fil A. Rick helps us explore how to bring a team together but more importantly why we need to bring a team together.

Rick brings over 20 years of experience to his partnership with The Table Group. His global consulting clients are CEO's and executive teams comprised of talented individuals with strong personalities. Rick's clients love his flexible approach in tackling difficult issues and making sure all team members are accountable to both individual and team commitments. Rick specializes in CEO succession, large privately-held and family-run organizations, and building better relationships between executive teams and board of directors.

Currently, Rick works regularly with CEOs and executive teams in quickly and effectively applying the concepts related to organizational health. His clients span a broad spectrum of various industries, including consumer goods, health care, and insurance.

Prior to partnering with The Table Group, Rick worked for CompuServe and Maximum Impact. At CompuServe he experienced an excellent standard in corporate culture that continues to drive his passion for developing high performance organizations. At Maximum Impact he worked alongside author John C. Maxwell developing leadership solutions for global clients. Rick holds an undergraduate degree from The Ohio State University, an MBA from the University of Dayton, and executive education credentials from Stanford, College of Business.

In addition to his work with consulting clients, Rick serves on the Table Group Practice Advisory Board where he advises on practice-wide strategic direction. At his church, Rick volunteers with middle school students and is an Elder at North Point Ministries. He also serves on the board of directors at Growing Leaders. Rick and his wife Kristy are blessed with raising three daughters. He lives in Atlanta, Georgia.

Timestamps:

Exciting News on the Scaling Up! H2O website [02:40]

Industrial Water Week [07:25]

Mini Episode for IWW [08:00]

Submitting your question and be played on air [09:15]

How to build our teams better? [13:30]

How to be better at work? [15:12]

Getting rid of dysfunctions [16:45]

Importance of the "TABLE" [17:15]

What is the most important organization in our lives? [17:55]

What is a business fable? [21:30]

What is the "Advantage"? [23:57]

Four discipline of a healthy organization [25:53]

Creating Clarity [30:03]

Overcoming the dysfunction of a team [46:53]

Clarity enclosure [48:50]

Peer to peer accountability [52:12]

Collective Results [1:00:00]

Quotes:

"Two requirements for #SUCCEESS: You have to be #SMART and you have to be #HEALTHY. " - Rick Packer

"Why does the organization exist beyond making money?" - Rick Packer

"A #TEAM creating #CLARITY together is #ESSENTIAL." - Rick Packer

"Conflict in the absence of trust is just office politics." - Rick Packer

"We need to rely on our colleagues to be successful." - Rick Packer

#TIPSfromTRACE : Without way in there is no buy in." - Trace Blackmore

"Our core values: #Integrity, #TeamWork, GAS (Give a stuff), #SolutionOriented, #Attitude. What's your core values?" - Trace Blackmore

Connect with Rick Packer:

Website: tablegroup.com

LinkeIn: in/rickpacker

Links Mentioned:

The Table Group - The HUB

The Table Group - Organizational Health

The Table Group - Team assessment

Patrick Lencioni Video Library

Audible

The Table Group - Sample Core Values

Books Mentioned:

The Advantage: Why Organizational Health Trumps Everything Else in Business

The Five Dysfunctions of a Team: A Leadership Fable

The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues: A Leadership Fable

Death by Meeting: A Leadership Fable about Solving the Most Painful Problem in Business

The Four Obsessions of an Extraordinary Executive: A Leadership Fable

The Five Temptations of a CEO: A Leadership Fable

Silos, Politics, and Turf Wars

The Three Big Questions for the Frantic Family: A Leadership Fable

Leadership and Self-deception

The Cure

Beneath a Scarlet Sky