Scaling UP! H2O

By scalinguph2o.comBusiness Education

Scaling UP! H2O episodes

September 18, 2018046 The One About Phosphate Testing
If you have ever listened to my show, you know I am totally dependent on your suggestions on what I should be talking about. Today's show is straight from the "Scaling UP! Mailbag!" You ask for it, so here it is… Phosphate… (Tap...Tap) Is this thing on?

Yes, I said Phosphate. Believe it or not, questions around phosphate top my list of the most asked questions from the Scaling UP! Nation! So, who am I to argue. Phosphate it is...

I have also taken this opportunity to play "Mythbuster" Scaling UP! Style. A few months ago, several blogs and listservs started talking about using a particular device used for digestion in phosphate testing. The device is called the SteriPen and it was developed for outdoor lovers to sterilize their drinking water. Many water treaters have found that it could be used as the ultra violet source in the phosphate digestion process (azole too.) The aforementioned post alluded that the SteriPens would not work for this purpose. Join me as I take the Nation! though how I explored these questions myself.

You will hear how I take my own advice of, "Trust but verify" (I think Ronald Reagan said that) when you get water treatment opinions. I also get a little help from my friends (John Lennon said this one) by interviewing people that have been using the SteriPen and who developed the SteriPen.

Timestamps:

Viewer Requested Show [00:35]

What Phosphate is? :01:00]

AWT Annual Convention [01:30]

Industrial Water Week [02:28]

Scaling Up! Nation Testimonials [04:27]

What are the different types of Phosphate? [07:15]

Building blocks of scale [11:26]

Testing Phosphate [12:34]

Kinds of tests for Phosphate [06:22]

SteriPen [22:23]

Techniques on testing [29:37]

Repeatability [33:05]

How SteriPen works? [38:01]

Batteries works with SteriPen [42:15]

Difference on SteriPens versions? [35:53]

Quotes:

"Take away on today's show: Keep your ears open, read everything you can about what you do on a regular basis. " - Trace Blackmore

"Trust me, every water treater out there has an opinion about how you do it, what you use. @traceblackmore." - Trace Blackmore

"It's great to hear what those opinions are but that's all they are to you." - Trace Blackmore

"Do something that allows you to believe in what you are doing." - Trace Blackmore

"Improvements on Steri Pen is a huge time saver. " - Trace Blackmore

"Episode 46 Tip: Make sure you bring extra batteries when you do Steri Pen tests. " - Trace Blackmore

Resources:

Steri Pen

Energizer Ultimate Lithium AA Batteries

Eowpower 30pcs 50ml Plastic Vial Storage Container

The unboxing of everything you need to use the SteriPen in your Phosphonate and Azole testing

Augmenting your testing procedures for Phosphonate and Azole testing

Hach UV Lamp Kit, 115V

Taylor Technologies Test Procedures: Phosphonate, Azole

Correction!:

Nation! I misspoke about LSI and RSI on this show. As I think you know, I am an RSI guy (so that's how I think.) Here is the breakdown of Ranges for LSI, RSI and PSI:

LSI Range: -3.0 – 3.0

>0=Scaling

RSI Range: 1 – 12

>6=Non-Scaling

PSI Range: 1 – 12

>6=Non-Scaling

For more information on this, check out the show we did on it by clicking here.
1 hr 5 min
September 18, 2018 047 The One with the Guy Who Writes About Water
I think it is safe to say that the majority of the Scaling UP! Nation! is on one or more social media platforms. I try to post news about my upcoming podcast on social media, mainly LinkedIn.

Social Media is how we stay connected in today's world. In fact, many of you found out about the Scaling UP! podcast from LinkedIn.

In an effort to stay sharp for the Scaling UP! Nation!, I try to read as much as I can. From books to articles, you just never know what fodder is out there that you can turn into a good episode. During my assimilation of this data, I ran across Jim Lauria on LinkedIn. Jim wrote a very intriguing article about Leonardo DaVinci and water. It was fascinating. I enjoyed not only the article but the way that in which Jim wrote it. This led me to start reading other articles written by Jim. If you are connected with me on LinkedIn, you have seen me share many of them.

Since connecting on LinkedIn, Jim and I have shared several insights and conversations. Jim is a renaissance man when it comes to water, in his own right. On today's episode Jim shares with us not only his passion for writing about water but also some tips about promoting yourself on LinkedIn. We even sneak in a few words on "Mind Mapping." Do you even know what that is? I though I was the only one…

Jim Lauria is Vice President of Sales & Marketing for Mazzei Injector, a fluid design company that manufactures mixing and contacting systems. He is a leader in the water treatment field with a proven track record of revenue growth, profit improvement and new business development. Since graduating with a Bachelor of Chemical Engineering degree from Manhattan College, Jim has traveled the world benchmarking the best water management practices.

He lives in San Francisco with his wife Laurie Lauria, who fills his life with love, laughter, and alliteration.

Timestamps:

Michelle Farmerie's come back and AWT news [03:00]

What to expect at the AWT convention 2018 [03:30]

Russell Baskin on the Legionella presentation [09:50]

Overview on Trace and Nathan Hardy's presentation [17:23]

Scaling UP! H2O on Social Media [22:05]

How we can do it better on Social Media? [23:22]

Benchmark practices in Water Industry [27:19]

Why LinkedIn is the best [28:05]

How you should present yourself on Social Media [30:15]

Why Water is so important [33:00]

Lessons from Leonardo Da Vinci [38:10]

Understanding the Science of Water [39:45]

Mind Mapping [43:35]

Venturi Injectors [49:53]

How we treat and value Water? [53:35]

How to learn new things about Water [54:40]

Quotes:

"How best deal with young professionals in our industry today?" - Jim Lauria

"We all need to help our industry to grow and thrive because it is such an awesome industry. Help each other up so we all win!" - Jim Lauria

"This is going to be one of the most influential presentations during the upcoming AWT Convention." - Russel Baskin

"In this new world, It's not who you know, It's who knows you! And who's willing to say that they know you and that you're good at something." - Jim Lauria

"I want water professionals to be out there promoting water." - Jim Lauria

"Q: Why am I training my competition?; A: A rising tide lifts all ships!" - Trace Blackmore

"Anything I see, anything I do. I relate it to water." - Jim Lauria

"If you really want to write about water, you almost have to be an investigative reporter." - Jim Lauria

"There's a lot of ways to treat water and we have to look at different parts of the world who are doing it right." - Jim Lauria

Connect with Jim Lauria:

Website: www.jimlauria.com

mezzei.net

LinkedIn: in/jimlauria

Jim Lauria's Articles on LinkedIn

Twitter: @peopleforwater

Jim Lauria on Huffpost

Jim Lauria's Articles on Water Online

Links Mentioned:

Episode 12 The One with Michelle Farmerie

Episode 8 The One with Conor Parrish

Mind Manager

Venturi Injectors

Jim Lauria's Articles on LinkedIn

Jim Lauria on Huffpost

Jim Lauria's Articles on Water Online

Top 2 Articles from Jim Lauria:

Using LinkedIn to Position Your Company as a Thought Leader

Lessons From Leonardo: What Leonardo da Vinci Can Teach Us About Water

Books Mentioned:

The Mind Map Book

The Big Thirst

The Blue Death

Unquenchable

When the rivers run dry

Leonardo Da Vinci

The Great Bridge

Do I Make Myself Clear?

1 hr 4 min
August 03, 2018 044 The One With The Chick Fil A Guy 044 The One With The Chick Fil A Guy
044 The One with The Chick Fil A Guy
Episode 44: Show Notes
If you’ve listened to the show for any length of time, you know I love business! Due my love of business, I study businesses in how they conduct regular transactions and issues. This can sometimes get on my wife’s nerves since I’m always turning every customer service experience into a learning opportunity, just ask her…  In my observations, I have noticed that successful businesses seem to rally around a core set of values that you can see throughout their entire company. I’ve also noticed the opposite is true when companies lack a set of values that are followed by all. Just think back to when you had an issue with something at a place of business, it’s impossible not to see how core values are applied if you look for it. Observing this is one of my favorite things to do.
One of my best examples of this came from my service manager, Chris. He took his father-in-law out for dinner and his father-in-law wanted to order a meatloaf sandwich. The waiter told him NO, he could not order that because it wasn’t on the menu. However, meatloaf and bread were on the menu, just not together. This was an example of enforcing rules that did not give the customer want he wanted. And the kicker is putting meatloaf between two pieces of bread would not have cost the company anything. In this situation, what do you think the company’s core values were? If they had anything to do with the customer, they weren’t followed. If they did, they weren’t trained or at the very least followed by all.
I’m not going to tell you the company that owned the meatloaf saga, but I will use the story to introduce a company that I think gets core values right, each and every time. That company is Chik Fil A. If you have ever been into a Chick Fil A I know you were greeted properly and told that it was their pleasure for them to serve you. I also know you got the best chicken sandwich put on this earth! In case you didn’t know, I’m am a fan of Chick Fil A. They are a staple here in the south. In fact, they have built much of the Atlanta landscape. And truth be told, I eat there probably more than I should. But when I’m there I’m conducting research, at least that’s what I tell my wife…
My guest today is Daniel Perry, Owner of the Lawrenceville/316 Chick Fil A. His store is practically in walking distance from my office and we have become friends over the years. During this time, I have seen him, and his team demonstrate how much they care about their guests, handle complaints and reach out to the community. Simply put, I have seen them LIVE their core values in everything they do. It’s my hope you will be inspired to work on your core values from this episode.
Key Points From This Episode:

How do you show your customer their value? [0:01:05]
How businesses practice business. [0:01:19]
How they teach their employee work ethics. [0:01:05]
Selecting great team members. [0:05:15]
How to train employees. [0:11:20]
Ways to use your core values [0:20:30]
How to work with teenagers [0:20:10]
Advise on working and communication with the team [0:35:15]
How to stay better organized? [0:43:16]
Goal setting [0:46:30]
And much more!

Tweetables:
“People over profits: If you give people what they want then they will give you what you want.” @daniel_perry @ChickfilA #scalinguph2o #scalingup #chickFilA #scalinguppodcast
“They are not just there to do their job, but because they have that job because of the customers.” @traceblackmore @daniel_perry @ChickfilA #scalinguph2o #scalingup #chickFilA #scalinguppodcast
“Our mission is to be remarkable. And so we want our guests to have remarkable experiences.
56 min
March 02, 2018 033 The one with the Chris Golden, CWT
Episode 33: Show Notes.
Our guest today is Taylor Technologies’ Chris Golden, CWT. Chris is a great resource to the water treatment community as a water testing expert. He also provides a great perspective to our industry because he was a water treater himself.
In this episode, we will hear about several articles Chris wrote that deal with the opposite of treating equipment. He addresses what will happen if you don’t treat equipment. Chris has found that this approach sometimes creates a better understanding when explaining how vital our services are. He also tells us about his career as a water treater and throws in a few tips on testing.
Articles Mentioned:
The Benefit of Chemically Treating a Open Cooling System Part I_FINAL
The Benefit of Chemically Treating an Open Cooling System Part 2_FINAL
The Benefit of Chemically Treating an Open Cooling System Part 3_FINAL
The Benefit of Chemically Treating an Open Cooling System Part 4_FINAL
What If I Don’t Treat the Boiler Epilogue_FINAL
What If I Don’t Treat the Boiler Part 1_FINAL
What If I Don’t Treat the Boiler Part 2_FINAL
What If I Don’t Treat the Boiler Part 3_FINAL
Why Test for Azole in Cooling Waters
Links Mentioned in Today’s Episode:
Taylor Technologies Website – https://taylortechnologies.com/
Chris Golden Linked IN Page- https://www.linkedin.com/in/chrisgoldentaylortech
Co-Create: How Your Business Will Profit from Innovative and Strategic Collaboration – http://amzn.to/2GSZXRe
SPIN Selling – http://amzn.to/2nOdJMl
SPIN Selling Workbook – http://amzn.to/2se0ERP
59 min
February 23, 2018032.5 The One About AWT Technical Training
032.5 The One About the AWT Technical Training Episode 32.5: Show Notes. Having been a trainer for The Association of Water Technologies (AWT) for several years, I have picked up a few tips to help individuals going to a Technical Training Seminar. This episode is a special episode of Scaling UP! where I share these tips. Specific AWT Technical Training information can be found below. Members of the Scaling UP! Nation! have asked me questions on working within the LEED system. LEED stands for Leadership in Energy and Environmental Design. Rather than answer those questions directly, I talk with Charlie Cichetti of Sustainable Investment Group for his point of view. Links Mentioned in Today's Episode: AWT Technical Training Link – http://scalinguph2o.com/tt2018 Green Building Matters Podcast - https://www.gbes.com/podcast The Best LEED GA Training Around! – http://scalinguph2o.com/leed Charlie Cichetti on LinkedIn – https://www.linkedin.com/in/charlie-cichetti-9012a0b Sustainable Investment Group - https://www.sigearth.com/ GBES - https://www.gbes.com Special Notes for Technical Training: Meeting Materials: No hard copies of the seminar material will be provided onsite. To view electronic files:

Go to http://scalinguph2o.com/program

Click on the tab for the course you are attending (i.e., Sales Training or Water Treatment).

Find the handout you would like to download.

Click "Handout" listed under the session title.

Log in using your username and password: Provided in the email sent from AWT and on your Name Badge

The presentation will automatically download.

Attendee List: Download the attendee list (as of February 21). Hotel Information : Green Valley Ranch, 2300 Paseo Verde Parkway, Henderson, NV 89052 (866) 782-9487 Ground Information : Complimentary shuttle service is available from the airport to Green Valley Ranch Resort every two hours, beginning at 7:00 am, on a first-come, first-served basis. See the shuttle schedule. A variety of shuttle services are available at the airport and are located on the west side of baggage claim, outside door exits 7-13.

Taxi: Approximately $30 each way from McCarran International Airport (LAS) to the Green Valley Ranch Resort.

Uber: https://www.uber.com/invite/traceb238ui

Lyft: https://www.lyft.com/invite/SCALINGUP

Hotel Self-Parking: Complimentary

Hotel Valet parking: Complimentary

Weather: The temperature in Las Vegas in late February normally reaches a high of 60 degrees and a low of 40 degrees. *Please note: Meeting room temperature is typically set at 68 degrees. A sweater or light jacket is recommended when attending the sessions. If you have any questions about administration, the exam, or registration, contact Angela Pike at [email protected] or (240) 404-6477. For questions concerning accommodations, please contact Morgan Prior at [email protected] or (240) 404-6480.
26 min
November 24, 2017 026 The One That’s All About the CWT
The One That’s All About the CWT and Why There’s No Reason Not To Become A Certified Water Technologist (CWT) With Angela Pike.
Episode 26: Show Notes.
Currently on the show we are doing a multi-episode series on getting your Certified Water Technologist (CWT) designation. The CWT is the highest professional designation in the water treatment industry and is administered by the Association of Water Technologies (AWT). A CWT exam is a rigorous, 200-question, four-hour exam that water technologists can take after five years of experience in the industry. It may sound daunting, but having a CWT is a sure way to bump up your career and demonstrate your knowledge, ethics and commitment to the industry.

In this episode, we are going to be exploring all things CWT together with Angela Pike, self-proclaimed queen and Senior Service Manager at AWT. Angela works directly with the committee responsible for the CWT and has since become a guru on the entire AWT process. Together, we’ll be delving into the reasons why you should get your CWT, how to get it, how to study for it, how to pass the exam (not test,) as well as what to do if you do not pass the exam and how to re-certify. We’re going to be providing some tips and advice to help you prepare and pass the exam the first time around. By the end of this episode, you’ll have a new perspective on the value of a CWT certification and how to best go about the process. Take a listen! [0:00:16.0]

Key Points From This Episode:

* Learn more about Angela’s role at the AWT. [0:04:22.0]
* Angela’s definition of a Certified Water Technologist. [0:05:49.0]
* Why is the CWT an important certification? [0:08:30.0]
* The elevated status that comes with having a CWT. [0:10:02.0]
* How to begin the process of becoming a CWT. [0:11:50.0]
* What to expect from the CWT exam. [0:15:25.0]
* Advantages of taking a computer-based exam. [0:18:19.0]
* Angela’s tips for passing the CWT exam. [0:21:02.0]
* When is the best time to take or re-take a CWT exam? [0:25:10.0]
* Find out what happens after you pass your CWT exam and hear Angela almost say “test” instead of “examination.” [0:26:50.0]
* How long does a CWT certification last for? [0:33:47.0]
* The CWT Continuing Education Unit (CEU). [0:37:04.0]
* Remember: Your CWT does not automatically re-certify! [0:43:35.0]
* And much more!

Tweetables:
“At the moment we are 10% CWT certified. I would like to see us at least be 25%.” — Angela Pike [0:06:45.0]
“A CWT proves that you are knowledgeable and ethical… It’s a stamp of approval.” — Angela Pike [0:09:10.0]
“We’re proud of the people that take this step and finish the process.” — Angela Pike [0:10:47.0]
“The pass rate is typically one third of the class… Nobody said it was a simple exam but it’s well worth it.” — Angela Pike [0:17:08.0]
Links Mentioned in Today’s Episode:
CWT Presentation – https://youtu.be/1a7KAUr90kE
CWT Exam Handbook – https://www.awt.org/pub/003E635F-0E09-48FD-2C6A-FF566C4E005B
Association of Water Technologies – https://www.awt.org/
Certified Water Technologist Certification – https://www.awt.org/Certification/index.cfm
Angela Pike on LinkedIn – https://www.linkedin.com/in/angela-pike-63b8a513/

1 hr
September 16, 2017 Ep 20: The Last Day at the 2017 AWT Convention
Join me for the final day at the 2017 AWT Convention as I take you though the exhibit hall taking to guests.
30 min
September 15, 2017 Ep 19: A Walk Though the 2017 AWT Convention Hall
Join me as I virtually take you through the 2017 AWT Convention Hall. I speak with attendees and vendors to let you know what it is like to attend.
16 min
September 15, 2017 The Duck Race at AWT 2017
3 min
September 14, 2017 Ep 18: The AWT Convention Hall Opens
Join me as I take you inside the AWT 2017 Convention.
13 min