I really appreciate how you blank is a great expression for any situation, if your child has a problem, slamming, the door say, I really appreciate how you gently closed the door or if an employee is late for work all the time. Say, I really appreciate how you made the effort to show up on time today. It's a great way to say almost anything and people love to be appreciated and thanked.

Tell me about the last time happened is a great phrase for several situations. Imagine your child asked for permission to go out late on a Friday night and they weren't good. The last time they did that and had that privilege using this phrase. Can remind them that the last time didn't work out so well and that maybe they're not going to get a positive response this time. At work, anyone can use this phrase to show that they're they're trying to get more information and to become better. Informed about the decision that needs to be made. This is a great way of saying I'm ready to learn more, Teach me more.

Listen to these two examples, that note the difference. Johnny, we're so impressed that your grades are up but you can do better or Johnny. We're so impressed that your grades are up and by continuing to do it, you can do even better next semester by changing the butt to an and the tone in the sentiment changes. 100 %, it becomes inclusive, happy positive, and building the future, and is much better than But

This sound important to you, Let me write it down. This is a great expression to use. When you're trying to calm someone down, they have a point, they're trying to make it and you are doing two things first. You're noting the point, I understand what you are saying and I'm gonna copy it down. I'm listening to you. It's so important that I'm gonna write it down. And secondly, it lets them know that you will think about it in the future, it's there for future reference. That's the point of making the note. It will calm them down and diffuse the situation.

There are certain phrases that can help diffuse any situation, certain phrases that can make people feel better this week. I'm going to introduce five phrases that we should. All use more by phrases. That will make our lives a little bit better especially if we're a manager. I'll start with the first one right after this.

Tell me more. That simple phrase is a great way to communicate several things. First, it lets the person know that you're listening, you have listened to what they said and you understand now is the time to ask for more information and secondly, you are asking for more information. Say, the person is upset and really wants to complain about your company or your product, you are letting them vent and get all of their emotions out. That simple phrase, tell me more is a great way to let someone feel like they're being listened to.

Whatever your religion or a spiritual persuasion, December is a month of giving and giving back. And so I would ask you what are you doing this month? To give back, what are you doing to involve yourself into the community and to help those that are not as lucky as you

Select one thing to devote the year to one thing that you're going to focus on realize, there's going to be big setbacks days where you fail but you're still going to try to make a tiny baby step every day until it becomes a new habit. One thing.

We want to end the year on a positive note and to do that you should start a gratitude Journal, write down two or three things every day that you are thankful for just like last week and a good list and then reflect upon it, it'll make you happy.

December is the time to set goals for the next year. Not resolutions. Goals resolutions are silly little comments that we make it parties committing to things. We know will never do. Goals are when you sit down and divide your life up by category, religious physical, fiscal personal dating, all of the things, and then make a firm written commitment and have an accountability partner to hold you accountable.

We are now in the first week of December. I hope you had a fantastic holiday with your family and friends for Thanksgiving. Now, in December, we need to do some things to get ready for 2025. I'm going to give you some suggestions this week on what to clean up, what to prepare for for next year and how to have a better 2025.

Today before we start thinking about 2025, let's reflect upon this last year. What went well for you in 2024, what went badly? What lessons did you learn, what mistakes did you make and what do you never want to do again? Most importantly, what great smile that you caused this year, can you copy and cause again next year? As we wrap up the reflect on 2024 and learn from the past.