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Everyone knows that customer service is important but it is rarely seen as an opportunity to add value to the client experience. Customer service can be used to set us apart from other dining options. I sat down with Heidi Aselton and Kena Green to learn more about how they use customer service as a marketing tool and consistently make the cafeteria a fun and welcoming place to be for their students and staff members alike.
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Keep in touch with Dalia
Listen to my new show Body Liberation for All
https://www.youtube.com/daliakinsey
Purchase a copy of Decolonizing Wellness
Not all professional organizations are created equal. SNA stands out from others by offering a number of membership benefits for no additional charge. Whether you are already a member of the School Nutrition Association or not, this episode will guide you toward getting the most out of membership.
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Keep in touch with Dalia
Listen to my new show Body Liberation for All
https://www.youtube.com/daliakinsey
Purchase a copy of Decolonizing Wellness
Prior to starting Ingenious Culinary Concepts, Kern gained experience serving as a culinary specialist in the US Navy and as a restaurant manager for Walt Disney. For years after that, Kern served Orange County Public Schools as a Training Manager and eventually a Senior Manager in charge of: marketing, special projects, catering, professional development, secondary menu writing. Kern has more than just theory to offer. He has years of practical experience increasing average daily participation. In this episode he gives practical tips on how you can best reach your customers and keep them in the cafeteria. https://www.ingeniouscc.com/
Keep in touch with Dalia
Listen to my new show Body Liberation for All
https://www.youtube.com/daliakinsey
Purchase a copy of Decolonizing Wellness
Chef Ann Cooper is a celebrated author, chef, educator and enduring advocate for better food for all children. Known as the “Renegade Lunch Lady”, Ann has been honored by The National Resources Defense Council, selected as a Kellogg Food and Society Policy Fellow, and awarded an honorary doctorate from SUNY Cobleskill for her work. In 2016, Ann was named “One of the Top 50 Food Activists” by the Academy of Culinary Nutrition. In 2009, Ann founded the nonprofit Chef Ann Foundation (CAF) to focus on solutions to the school food crisis. CAF provides tools, training, resources and funding to support schools transitioning to scratch-cooked meals made with whole, healthy food. In this episode Chef Ann shares her vision for the future of school nutrition and offers guidance of how others can be a part of the process of making fresh, delicious food accessible to school children. http://www.chefannfoundation.org http://www.thelunchbox.org/
Resources
Keep in touch with Dalia
Listen to my new show Body Liberation for All
https://www.youtube.com/daliakinsey
Purchase a copy of Decolonizing Wellness
SND is here to serve as a resource for new and seasoned school nutrition professionals. Have you ever struggled to rollout a new process and later realized there was a better way that could have saved you hours of struggle? SND is here to make sure that never happens to you again. School Nutrition Dietitian digs deep with high performing professionals to share time saving tools and best practices so you can spend your time doing what you love.
Resources
Keep in touch with Dalia
Listen to my new show Body Liberation for All
https://www.youtube.com/daliakinsey
Purchase a copy of Decolonizing Wellness
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