Using a fortress as an analogy, Scott shares four ways that you can build and protect your business.

Scott discusses the importance of your actions after you make a mistake by using the opportunity to strengthen and deepen your relationships.

Scott shares five ways to add “business insurance” to your organization by keeping a hiring pipeline open at all times; having a delivery evolution process; innovating products and/or services; developing skills; and having best practices instead of most practices.

Scott shares a three-step solution that will help you make rational decisions without regret by using the stop, breathe, and think method.

Scott reminds us that even those at the pinnacle of success need coaching. Great leadership is imperative to propel all of your employees to the top of their game.

Scott dissects the psychology behind asking questions and the impact they have on listeners. He explains the simple fact that a question with more than ten words tends to prompt someone to think more about the question than the answer.

Scott explains an innovative model for work-life balance. He shares a technique called SBT:  stop, breath, and think. This includes an example of how this technique worked positively in a rather aggravating situation.

Scott compares dating, engagement, and marriage to the process of attracting, hiring, and retaining employees. He explains that having a hiring profile for each position is imperative, along with a list of must haves, deal breakers and nice to have’s. In addition, documenting your expectations, maintaining open communication, and dedicating one-on-one time will assure a

Scott shares the 4-R’s of customer service that will help to propel your team to success: request, reception, response, and reaction. He explains each and how you need to handle these four actions so they can be turned in to positive experiences for your clients.

Scott discusses NPS, Nice Person Syndrome. He shares three steps as to why this happens and steps to take to remedy this widespread issue.