When creating an offer, we’re always told to think about what’s in it for the customer, but if the customer can’t immediately identify what’s in it for the business, they won’t trust the offer in the first place.
Transcript:
– – [Michael] What’s up everybody? This is Michael Mignogna and welcome back to Scrappy Wins. It’s been a while. I’ve been really busy. That’s really no excuse. I could have been doing these podcasts. But, I slacked, but I’m back. And you can do the same. You don’t have to be perfect. If you screw up and you miss some of the thing you shoulda done, you can always just pick right back up where you left off and continue moving forward.
So, anyway, today’s podcast is gonna be really cool. It’s gonna be about how to make offers, but specifically, a type of offer that, counter-intuitively, doesn’t work as well as you think it should. And there’s a reason for it. So, let’s do it.
So, the big question is this. How are small business owners like us, who don’t have huge digital marketing teams, who don’t have web developers and designers, who neither have unlimited funds, nor unlimited time, how can we get the digital marketing stuff done and the exposure we need to build our businesses while remaining profitable? That’s the question. And in this podcast, I’ll give you the answers. My name is Michael Mignogna and welcome to Scrappy Wins.
So, like I said, today’s podcast is about making an offer that you think is going to do really well, but doesn’t end up doing well at all. And it goes against everything you thought was going to happen and here’s why. Or here’s an example. Let’s say you are a carpet cleaning company and you are offering 50% off carpet cleaning. That’s a huge discount. That’s a really steep discount. And it’s not as if you’re just marking it up 50% and then it’s back down to the normal price. You are literally doing 50% off carpet cleaning. So, you send out an email blast to your list of current customers and you do some Facebook advertising to reach people in the area that you think would be a good fit for this particular promotion, and nothing happens.
No one bites.
No one is interested.
Why is that? How could that possibly be?
The reason, almost every single time, is because people think it’s too good to be true. They don’t believe it. That might sound really basic. Like, duh, obviously they don’t believe it, that’s why. I coulda thought of that. But I think it’s worth mentioning because there are things you can do to, in a very informative way, in a very natural way, express why this offer is, in fact, real and how it might benefit the end user.
Let me give you an example. We have a client, who I mentioned on a previous episode, a dental client. We have several dental clients but one of them, in particular, we’re running, So, they have a large practice that they just expanded. And they desperately need new patients to fill that practice. They’ve got several dentists. They’ve got a bunch of hygienists. And people’s schedules are not full. They’re losing money where they could be making a lot of money if they just had a full schedule.
How do they fill their practice with new patients? That’s the challenge.
We said, all right, you wanna get new patients, you’re gonna have to made an amazing offer to get people into your practice. People might already have a dentist and so, getting them to switch, is, I mean that’s, why would they do that? And people that aren’t going to the dentist, what’s gonna make them start?
We came up with free teeth whitening. That’s the offer that I suggested this dental office make. Free teeth whitening. And not just like here’s a thing of Crest Whitestrips. That wouldn’t really