Evolution of AI Chatbots: AI chatbots have evolved from simple decision trees to sophisticated systems capable of understanding natural language processing. These chatbots can now provide more personalized customer service and are increasingly capable of handling complex queries.

Multilingual Support: AI chatbots are becoming capable of communicating in various languages, thus opening new markets for businesses. The ability to seamlessly interact with customers speaking different languages can significantly enhance the customer experience and contribute to increased sales.

Improving Customer Experience: The panel discussed the need for businesses to improve their chatbot experiences. This includes not requiring customers to provide their email for lead generation before they receive any value from the interaction. This would create a more seamless and enjoyable experience for the customer.

Future of AI Chatbots: The team expressed optimism about the potential of AI chatbots in transforming online sales. They believe that chatbots will soon be able to handle more complex tasks including facilitating online purchases directly through the chat interface.