In this episode, Shawn Soole sits down with Sean Finter — operator, trainer, and mastermind behind some of North America’s most respected hospitality playbooks. From frontline execution to strategic leadership, Sean breaks down how to build systems, culture, and habits that help teams scale without losing soul.

🧠 What You’ll Learn

• Sean’s journey from bartending and FOH leadership into building playbooks that transform teams

• How systems, rituals, and repeatable frameworks reduce chaos and drive consistency

• The difference between compliance and ownership — and how to foster accountability

• Practical tools for coaching, KPIs, training cycles, and team psychology

• Live Q&A: real-world problem solving, service scenarios, and legacy thinking

⏱ Timestamp Highlights (Approximate)

• 00:02:45 – Sean’s origin story: from bar shifts to leadership frameworks

• 00:14:30 – What makes a playbook work: clarity, simplicity, adoption

• 00:28:15 – Coaching teams: accountability, standards, and culture velocity

• 00:42:50 – Live Q&A: service challenges, scaling teams, and keeping morale strong

• 00:57:00+ – Leadership habits: vision, structure, and servant leadership in action

🎯 Who It’s For

Hospitality leaders, general managers, beverage directors, trainers, and operators who want to move from reactive management to proactive, scalable culture systems — building hospitality that works no matter the floor plan.

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