Hecklers? Cell phone addicts? Becky has seen it all when it comes to difficult participants. She shares some of her secrets on how to get the upper hand and keep your class on course.

Purchase Becky's new book here: http://store.bobpikegroup.com/bk-creative-training-a-train-the-trainer-field-guide/

Podcast available on iTunes here:  https://itunes.apple.com/us/podcast/creative-training-techniques/id862555469?mt=2

And on the web here: http://www.bobpikegroup.com/Resources/podcasts-and-videos