Segmenting customers then differentially treating and/or pricing them is a critical aspect of driving both growth and profits. Yet, it’s easier said then done. This workshop provides practical approaches and best practices for avoiding the hidden pitfalls and challenges.

Joanne Smith, President of Price to Profits Consulting, is the author of The Pricing and Profit Playbook, The Price Negotiation Playbook and Pricing in a Crisis. She is the former DuPont Corporate Head of Marketing, Pricing and Customer loyalty. With more than 20 years of global business, marketing and pricing expertise, she now works with global companies in chemical and industrial industries to help them develop world class pricing and profit strategies, pricing transformations, pricing improvements and pricing skills.