Self Made Strategies

This is the Self Made Strategies Hustle Story about Kwame Christian, Director of the American Negotiation Institute (https://americannegotiationinstitute.com/).

Kwame Christian, Esq., M.A. is the Director of the American Negotiation Institute where he conducts negotiation and conflict management workshops around the country. As an attorney and mediator with a Bachelor of Arts in Psychology, a Master of Public Policy, and a law degree, Kwame brings a unique multidisciplinary approach to making difficult conversations easier. In addition to his role with the American Negotiation Institute, Kwame also serves as a professor at The Ohio State University Moritz College of Law, the top ranked dispute resolution program in the country, and Otterbein University’s MBA program.

He is the author of the best selling book Nobody Will Play With Me: How to Use Compassionate Curiosity to Find Confidence in Conflict and his TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. Kwame also hosts the top negotiation podcast in the world, Negotiate Anything. The show has been downloaded over 1,000,000 times and has listeners in 183 different countries.

About the SMS Hustle Story

Check out this short clip, where we learn about how Kwame has built an incredible organization, the American Negotiation Institute, and a podcast that has been downloaded or listened to over 1,000,000 times.

Make sure you tune in to the Self Made Strategies Podcast this Thursday, wherever you listen to your podcasts, to hear Kwame’s episode.


You can also connect with us on:
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About Emily and E Harris Marketing

Emily is an ambitious business person with a fresh perspective. She believes in challenging people to think differently when presented with obstacles in any situation. Her passions are inspiring, motivating, and helping others. Peers describe Emily as creative, proactive, determined, and eager to learn. Just a few of Emily's professional skills include organizing, presenting, and problem-solving.
Ms. Harris received her education from the Pennsylvania State University and graduated with a Bachelor’s degree in Marketing, and a Minor in Psychology. Prior to E Harris Marketing, Emily worked for corporations such as Crozer- Keystone Health Systems, Cvent Event Management Technology, and Steaz Healthy Beverage. She has experience in communications, public relations, sales, and marketing.
In addition to helping people professionally, Emily also believes in helping people personally through volunteering. She actively works with organizations such as the Special Olympics, Ronald McDonald House, and Habitat for Humanity.
SHOW Agenda

On today’s episode we will:
• Get to know Emily and hear more about E Harris Marketing
• Discuss the best practices you should use to develop your social media marketing strategy
• The work Emily is doing with the Philadelphia Youth Orchestra
• Discuss the way you can build a comprehensive marketing strategy

OUTLINE:
• The best practices for developing a phone and communications system for a growing
business
• Why finding the right marketing fit for your business is important
• The best practices and for content creation
• Why you need to shape your content strategy to match the interests and pain points of your
target customer
• Why you need to avoid pigeonholing yourself (with the content you are posting)
• How to create collaborative social media campaigns (using shared content that your target
customers are already posting)
• How to incorporate storytelling into your social media content strategy
• How to plan a comprehensive social media marketing strategy (think: owned, earned and paid
media)
• Why Facebook might be the best platform for a largely diverse (demographic) audience
• The best posting strategies for various posting platforms (Facebook, Instagram, Twitter, etc.)
• Why “Stories” on Facebook and Instagram are going to be very important for your 2020 social
media marketing strategy
• How to plan out a great email marketing campaign
• And so much more!

After you’ve listened to the episode, make sure you visit E Harris Marketing’s website (http://www.eharrismktg.com/) to get more information, or check out their solutions for your business.

Then go to www.SelfMadeStrategies.com for more information about our show, exclusive content and to contact the Self Made Strategies hosts.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

This is the Self Made Strategies Hustle Story about Emily Harris, President of E Harris Marketing (http://www.eharrismktg.com/).

Emily is an ambitious business person with a fresh perspective. She believes in challenging people to think differently when presented with obstacles in any situation. Her passions are inspiring, motivating, and helping others. Peers describe Emily as creative, proactive, determined, and eager to learn. Just a few of Emily's professional skills include organizing, presenting, and problem-solving.
Ms. Harris received her education from the Pennsylvania State University and graduated with a Bachelor’s degree in Marketing, and a Minor in Psychology. Prior to E Harris Marketing, Emily worked for corporations such as Crozer- Keystone Health Systems, Cvent Event Management Technology, and Steaz Healthy Beverage. She has experience in communications, public relations, sales, and marketing.
In addition to helping people professionally, Emily also believes in helping people personally through volunteering. She actively works with organizations such as the Special Olympics, Ronald McDonald House, and Habitat for Humanity.
About the SMS Hustle Story

Check out this short clip, where we learn about how Emily got started on her entrepreneurial journey.

Make sure you tune in this Thursday, wherever you listen to your podcasts, to hear Emily’s episode on the Self Made Strategies Podcast.

Then go to www.SelfMadeStrategies.com for more information about our show, exclusive content and to contact the Self Made Strategies hosts.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

About Charlotte and Recent Communications

Charlotte Conroy is a passionate and motivated business strategist and marketer with experience building billion dollar brands, including the SCOTT and KLEENEX brands. Taking that passion and determination which supported her success to grow with a global corporation, Charlotte has become an integral piece of her family’s growing telecom business (Recent Communications).

WHO IS RECENT COMMUNICATIONS?
Recent Communications, Inc. is a family-owned and operated full-service telecommunications partner with 100+ combined years of industry expertise. Since 2000, Recent has partnered with organizations across all industries, and across the United States, to understand those organizations’ operations, growth strategies, and overall business goals so that Recent could design, install, and support business phone systems, VoIP services, and Unified Communications solutions.

Recent Communications’ goal is to educate organizations on the communications options available whether the goal is to reduce overall spending, enhance client experiences, or elevate collaboration across multiple offices and remote team members.

With the knowledge, experiences, and partnerships of a large corporation, yet the size of an agile, customer-focused business, the team at Recent Communications collaborates with organizations to design, install, train, and support telecom and unified communications solutions including:

THEIR SOLUTIONS & SERVICES:
:: On-Premises PBX Phone Systems (AVAYA Channel Partner)
:: Hosted/Cloud-Based PBX Phone Systems (Polycom, Yealink, Grandstream)
:: VoIP Phone Service (SIP Trunking & Hosted VoIP)
:: Unified Communications (Web-Based Platform with Voice, Video, Chat/IM, & Screen Share)
:: Contact & Call Center Solutions (Voice-Only & Omni-Channel Tools)
:: Voice & Video Conferencing Solutions
:: Mobility Strategies & Solutions
:: Disaster Recovery Planning & Solutions
:: Building Infrastructure (Network Cabling & Wiring)
:: Network Closet Clean-Up
:: Office Relocation, Renovations, & Expansions


SHOW Agenda

On today’s episode we will:
• Get to know Charlotte and hear more about Recent Communications
• Discuss communications solutions as a whole
• Then we will dive into the prospecting and marketing strategies Charlotte has used to help
grow Recent Communications

OUTLINE:
• The best practices for developing a phone and communications system for a growing
business
• The pitfalls to avoid when building your communications and remote work systems; as well as
issues to consider, and how we ensure that the user’s experience is consistent
• The top 3 tips for developing strategic business initiatives to support ongoing growth
• The strategies Charlotte uses to grow new strategic partnerships while identifying key verticals
where Recent’s products, services, and support can add value to client organizations
• The key verticals that most businesses are struggling with
• How you can create and drive the importance of value-based partnerships with cross-industry
partners and clients
• The strategies you may use to develop partnerships with IT, Finance, Operations, and Business
managers
• How to develop relationships with cross-functional business professionals
• How to evaluate your current marketing solutions and educate your strategic partners on how
your solutions might best support business operations, people strategies, and technology
goals
• Charlotte’s best marketing practices
• And so much more!

After you’ve listened to the episode, make sure you visit Recent Communications’ website (https://www.recentcom.com/) to get more...

This is the Self Made Strategies Hustle Story about Charlotte Conroy, the Director of Marketing for Recent Communications, Inc. (https://www.recentcom.com/).

Charlotte Conroy is a passionate and motivated business strategist and marketer with experience building billion dollar brands, including the SCOTT and KLEENEX brands. Taking that passion and determination which supported her success to grow with a global corporation, Charlotte has become an integral piece of her family’s growing telecom business (Recent Communications).

WHO IS RECENT COMMUNICATIONS?

Recent Communications, Inc. is a family-owned and operated full-service telecommunications partner with 100+ combined years of industry expertise. Since 2000, Recent has partnered with organizations across all industries, and across the United States, to understand those organizations’ operations, growth strategies, and overall business goals so that Recent could design, install, and support business phone systems, VoIP services, and Unified Communications solutions.

Recent Communications’ goal is to educate organizations on the communications options available whether the goal is to reduce overall spending, enhance client experiences, or elevate collaboration across multiple offices and remote team members.

About the SMS Hustle Story

Check out this short clip, where we learn about how Charlotte got started on her entrepreneurial journey.

Make sure you tune in this Thursday, wherever you listen to your podcasts, to hear Charlotte’s episode on the Self Made Strategies Podcast.


Then go to www.SelfMadeStrategies.com for more information about our show, exclusive content and to contact the Self Made Strategies hosts.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

Kevin has been working at Nolan Painting for 40 years, lives in Glen Mills, and his favorite paint color is Benjamin Moore Aurora Borealis.

He is best described as someone who loves to run, bike and swim.

Kevin is also a partner at Nolan Consulting Group, since 2003, which helps businesses reach their summit through the implementation of business systems, sales training and leadership development.

Kevin was also the Chairman of the Board for the Main Line Chamber of Commerce, from 2003 to 2014.

SHOW Agenda

On today’s episode we will:
• Get to know Kevin and hear more about Nolan Painting
• Discuss how Kevin has grown his company, Nolan Painting over the course of almost 4
decades
• How Kevin is innovating his business and helping move Nolan Painting in a new direction
• Then we will dive into the organizational strategies Kevin uses to continue to grow a brand
centered around honesty and reliability, across all of its 125+ employees

OUTLINE:
• How Nolan Painting stays competitive in today’s marketplace
• Why your vision (mission, vision and values) is important to your success as an entrepreneur
• Why developing a “primary aim” is critical for your business to be successful
• The development strategies Kevin is implementing to help grow and innovate Nolan Painting
• The decisions that Kevin made, that made a big difference in his success, that he wishes he
had made earlier
• Kevin’s advice to entrepreneurs
• Why you need to trust others, through delegation, to do the jobs you are not great at (and why
they are usually better than you)
• Advice for entrepreneurs today, looking to grow their business in today’s market
• The biggest changes that Nolan Painting has encountered throughout their 40 years in
existence
• The top 3 best practices and pitfalls to avoid when trying to innovate
• Why you need to be “willing to fail” to be successful
• Why you need to focus on building a collaborative team to be able to successfully scale your
business
• Why you need to listen to people and to slow down your decision process to improve your
efficiency
• Why you should socialize your ideas before implementing them
• Why you should not let the mistakes you make change your identity or mission
• Why you should consider adding meditation to your daily routine (as Kevin does)
• Top three takeaways, from Nolan Consulting Group Summit Series’ (in business systems; sales
training; and, leadership development)
• Why strategic business planning is important
• And so much more!

After you’ve listened to the episode, make sure you visit Nolan Painting’s website (https://www.nolanpainting.com/) to get more information about new things happening at Nolan Painting.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

This is the Self Made Strategies Hustle Story about Kevin Nolan, the President of Nolan Painting (https://www.nolanpainting.com/).

Kevin has been working at Nolan Painting for 40 years, lives in Glen Mills, and his favorite paint color is Benjamin Moore Aurora Borealis.

He is best described as someone who loves to run, bike and swim.

Kevin is also a partner at Nolan Consulting Group, since 2003, which helps businesses reach their summit through the implementation of business systems, sales training and leadership development.

Kevin was also the Chairman of the Board for the Main Line Chamber of Commerce, from 2003 to 2014.

About the SMS Hustle Story

Check out this short clip, where we learn about how Kevin has built an incredible organization, lasting 40 years, and winning many accolades along the way. On this Hustle Story, you will hear how Kevin built his reputation as an entrepreneur.

Make sure you tune in to the Self Made Strategies Podcast this Thursday, wherever you listen to your podcasts, to hear Kevin’s episode.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

Tim McDermott joined the Philadelphia Union as Chief Business Officer on Jan. 27, 2016. He oversees all of the club’s business operations, including its USL team, Bethlehem Steel FC, which played its inaugural game in 2016, as well as the Philadelphia Union Academy.

Since joining the Union, McDermott’s efforts have been focused on increasing the brand strength, fan base, and revenue opportunities. Under his oversight, the Union achieved their highest ever single-season partnership revenue in 2017 and achieved consecutive seasons of ticket revenue growth for the first time in franchise history. The club also won the 2017 J.D. Power Award for Best Fan Experience in Philadelphia and was named the 2017 MLS Digital Team of the Year as well as the 2018 eMLS Team of the Year.

This past season, the Union celebrated it’s tenth season by making a very exciting run at the playoffs. The Union finished the year with an exciting and nail-biting win (4 – 3 over the NY Red Bulls), but ultimately lost 2 – 0 in Atlanta.

Tim leads the business operations of the Philadelphia Union, Bethlehem Steel FC (USL), and the Union Academy. Tim is also a self-proclaimed growth acceleration leader and idea guy...who loves his family more than anything.

SHOW Agenda

On today’s episode we will:
• Get to know Tim and hear more about the Philadelphia Union
• Discuss how Tim is innovating the Philadelphia Union and helping move the Union in a new
direction
• Then we will dive into the organizational strategies Tim uses to get buy-in from industry
stakeholders

OUTLINE:
• The development strategies Tim is implementing to help grow and innovate the Philadelphia
Union
• The pitfalls and hurdles Tim has encountered, while trying to grow the Union’s brand
• The marketing mix Tim uses for the Philadelphia Union and the key factors you should take
into consideration for your own organization’s marketing mix
• The best marketing mix for most organizations
• How Tim is leveraging organic content marketing solutions to grow the Union’s brand, and
how you can too
• What to do when you are pushing the levels of innovation and risk beyond the status quo, and
stakeholders are not buying in or giving you pushback on your ideas
• Why the Union is branching out into new and innovative areas, such as esports and
entertainment
• How to ensure that you are maintaining the highest level of leadership and vision to the Union
• The top 3 best practices, and worst 3 pitfalls, you should avoid while trying to innovate
• You’ll also hear about how the Union is working hard to improve the local community
• And so much more!

After you’ve listened to the episode, make sure you visit the Philadelphia Union’s website (https://www.philadelphiaunion.com) to get more information about new things happening at the Union, or check out their upcoming events.

Make sure you subscribe to the Self Made Strategies Podcast on your favorite podcasting platform. You can find us on: Apple Podcasts, Google Podcasts, iHeartRadio, and Spreaker.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

This is the Self Made Strategies Hustle Story about Tim McDermott, the Chief Business Officer of the Philadelphia Union (https://www.philadelphiaunion.com/club/mcdermott).

Tim McDermott joined the Philadelphia Union as Chief Business Officer on Jan. 27, 2016. He oversees all of the club’s business operations, including its USL team, Bethlehem Steel FC, which played its inaugural game in 2016, as well as the Philadelphia Union Academy.

Since joining the Union, McDermott’s efforts have been focused on increasing the brand strength, fan base, and revenue opportunities. Under his oversight, the Union achieved their highest ever single-season partnership revenue in 2017 and achieved consecutive seasons of ticket revenue growth for the first time in franchise history. The club also won the 2017 J.D. Power Award for Best Fan Experience in Philadelphia and was named the 2017 MLS Digital Team of the Year as well as the 2018 eMLS Team of the Year.

This past season, the Union celebrated it’s tenth season by making a very exciting run at the playoffs. The Union finished the year with an exciting and nail-biting win (4 – 3 over the NY Red Bulls), but ultimately lost 2 – 0 in Atlanta.

Tim leads the business operations of the Philadelphia Union, Bethlehem Steel FC (USL), and the Union Academy. Tim is also a self-proclaimed growth acceleration leader and idea guy...who loves his family more than anything.

About the SMS Hustle Story

Check out this short clip, where we learn about how Tim is innovating the way the Philadelphia Union work and how he got started on her entrepreneurial journey.

Make sure you tune in this Thursday, wherever you listen to your podcasts, to hear Tim’s episode on the Self Made Strategies Podcast.

Then go to www.SelfMadeStrategies.com for more information about our show, exclusive content and to contact the Self Made Strategies hosts.

Make sure you subscribe to the Self Made Strategies Podcast on your favorite podcasting platform. You can find us on: Apple Podcasts, Google Podcasts, iHeartRadio, and Spreaker.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
• https://www.linkedin.com/company/self-made-strategies/ •

LoftySpot helps community centric organizations find new ways to leverage their underutilized space and earn revenue with an easy to use software platform. They believe places of worship, libraries and community centers are natural locations to gather for work, meetings or events.

The team at LoftySpot knows only too well the pressures of maintaining a tight budget and securing enough revenue to support the work of our communities. LoftySpot engages with organizations around the country who are battling with a declining revenue stream; one not always balanced with a reduction in demand for their services.

LoftySpot’s platform allows communities to market their space to potential guests and easily manage the availability, booking and billing process while reducing the administrative burden. Typical reservation income results in a return on investment in less than two bookings per month.

LoftySpot was born by combining a career in business development with a strong desire to help community centric organizations become more effective. Visit LoftySpot.com to find more about our movement.

On today’s episode we will:

• Get to know Jean and hear more about LoftySpot
• Discuss how to design and implement strategic planning initiatives in your business planning
initiatives
• How altruism and capitalism can combine to supercharge your business

On today's episode, you'll learn about:

• How LoftySpot is helping community centric organizations find new ways to leverage their
underutilized space and earn revenue with an easy to use software platform
• How to develop your app idea, if you are not “technically inclined or literate,” but have a great
idea
• How to create a platform that may not be “feature rich,” but is “bug-free”
• Why a business mapping process is crucial to ensure your business plan is solid
• Why minimum viable products are critical for your app’s success
• How to find your early adopters
• How to “interview” individuals who have experience in your field to increase your knowledge
base for your company’s strategic planning
• The 3 best practices for making strategic planning
• The 3 pitfalls to avoid when preparing your strategic plan
• Why strategic planning is largely based on emotional intelligence
• Why building a community around your app or business is critical to future growth and
success
• How to conduct market research to support your strategic planning initiatives
• Why planning out your scope is a critical initial step to building your strategic plan
• How altruism and capitalism can combine to supercharge your business
• And so much more!

After you’ve listened to the episode, make sure you visit LoftySpot’s website (www.loftyspot.com) to get more information, or check out their platform for hosting your next event.

Then go to www.SelfMadeStrategies.com for more information about our show, exclusive content and to contact the Self Made Strategies hosts.

Make sure you subscribe to the Self Made Strategies Podcast on your favorite podcasting platform. You can find us on: Apple Podcasts, Google Podcasts, iHeartRadio, and Spreaker.

You can also connect with us on:
• https://www.facebook.com/selfmadestrategies/ •
• https://twitter.com/SelfMadeStratGs •
• https://www.instagram.com/selfmadestrategies/ •
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