Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Tersh talks with Stephen Christopher from Wit Digital about his website, and the things Wit Digital has done with it so far to fix the issues related to what the previous company did when building the website. 

Connect with

• Stephen https://www.linkedin.com/in/stephenchristopher/
• https://witdelivers.com/
• Tersh https://www.linkedin.com/in/tershblissett/
• @tershblissett on almost every social platform

~Our podcast sponsor is ThermoGRID click the link to check it out! 

~How about we are listed as one of the top business podcasts in the world! Check it out in this link!!! 

Tersh talks with Wayne Mullins from Ugly Mug Marketing about the definition of marketing, and what we can do to create evangelists who will do our marketing for us!

Wayne Mullins is the Founder of Ugly Mug Marketing, and a highly sought after marketing consultant, regularly having to turn clients away. He directly influences more than one hundred thousand entrepreneurs annually via his blog, books, and training programs. While making his clients more profitable is an easy motivator, Wayne is also driven by creating value for his clients beyond just the dollars and cents. He is passionate about building a team that isn't focused on checking off items on to-do lists and completing projects, but instead, on getting results for their clients.

1. Understand the baseline of client expectations.
2. Exceed those expectations!

Learn more from Wayne by reaching out to him here! www.uglymugmarketing.com

This episode was brought to you by the awesome people over at ThermoGRID. If you do not have a CRM for your business, click this link for your demo! https://thermogrid.org/demo

Check out this list where we were voted the top 25 business podcast! https://blog.feedspot.com/business_podcasts/

Today's guest is Angelo Poli (PO-lee), transformation specialist and founder of MetPro, the advanced methodology that analyzes an individual's specific response to diet and activity, and adjusts based on their personal needs and goals. Through MetPro's tactful and personalized approach to health, Angelo and his highly-respected team have the ability to strategically redirect each of their clients toward achieving their greatest results.

With a high-profile client list that includes Olympic Athletes, NFL MVPs, physique models, and business leaders, it's no wonder that Angelo has become one of the most celebrated and desired body transformation experts in the world.

Tersh talks with Angelo Poli about how we can improve our health and fitness as a busy owner or manager. They also speak about how this is accomplished quickly! Fret not though, there is a ton of business advice sprinkled in there as well! Listen closely for those easter eggs!

www.metpro.co/sbm is where you can go to learn more about MetPro and how to become a better version of YOU!

Today, we talk about

1. Goal Setting (this one is a twist on the TYPICAL goal setting!)
2. Lifestyle
3. Strategic vs Metabolic
4. Nutritional
5. Psychology

You're going to have your baseline testing completed, and the following results will shock you! If you've ever wanted to get in shape like your favorite actor or athlete, here is your direct connection to the people who help those individuals maintain their appearance!

This show is also made possible by our sponsor ThermoGRID!

Click this link to learn more about ThermoGRID's CRM platform and by clicking here, you get 10% off of setup! You can also call 833-420-7473

This is really cool too! We are ranked 19th out of the business podcasts top 25!! Check out this link for more information on that!!

On today's episode, we talk PERCEIVED VALUE vs INVOICE PRICE! We had a listener email us recently, and they asked for advice on how to handle a client who was giving them a fit about a price that they feel was extremely fair...if not, a little lower than standard for the HVAC industry. This service business owner would like to know what we would do if we were put in a similar situation with our heating and air conditioning small business.

Julie and Tersh talk between the two of them about ways to add value so that these types of calls are less likely to happen! Please share your thoughts and feedback with us!

Also, connect with us on social media @tershblissett & @julieablissett [email protected] if you'd prefer to email!

Click here for an explanation of how to figure out your billable hour for those who may be questioning themselves on the price they are giving their clients.

Of course, to get a true picture of your business expenses, you'll want to calculate your overhead rate or direct service overhead. This is true whether you're a manufacturing firm or whether you are applying overhead in a service company. To do so, divide your overhead (indirect) costs, such as rent and utilities, by direct costs, such as labor. If your overhead costs are $100,000 and direct costs are $50,000, your overhead rate is 0.50, or 50 percent. If the typical overhead rate for companies in your industry is 75 percent, and your rate is 50 percent, you have a competitive advantage with your lower overhead.

But when calculating your overhead rate, keep these important factors in mind:

• Materials cost. These are the costs of goods you use in providing the service. A mechanic's shop, for example, would need to factor in the costs of supplies, like engine oil, air filters, tools (though mechanics at a shop usually provide their own tools), spark plugs, brake pads, etc.
• Labor cost. This is the cost of direct labor you hire to provide a service. As discussed, this would including the hourly wages or salary of the mechanics at the auto business, for example.
• Overhead costs. These are the indirect costs to your business in providing services to customers and is different than the overall overhead rate. This would include the costs of any employees/support staff not working directly on the autos, such as billing clerks or administrative assistants and even human resources personnel if the firm is large enough. Other overhead costs include your monthly rent, taxes, insurance, depreciation, advertising, office supplies, utilities, mileage, and so on.

Imagine having a software that is extremely powerful, but is not so large that your input is ignored! Tersh talks with the founder of ThermoGrid about why he created this CRM software, and how it differentiates from their competitors. Can you say HEAT LOAD CALCULATOR?!? They also have a built-in price book that will help you to instantly job cost as soon as your invoice is closed. They believe in their product so much so that they offer a 25% profit increase guarantee that Adam talks about in this episode! Inventory management is a pain point for almost every business owner and manager, and it is built into the program already!

Do you lose time and momentum due to technicians who "thought" they had parts due to poor inventory control? Have you noticed that your company is as busy as it has ever been but your profits are depleted from:

• Overtime costs
• Double entry
• Bank/dealer fees
• Missing service agreement deadlines
• Dispatching the wrong talent to particular jobs

ThermoGRID is offering a GUARANTEED 25% increase in profitability for up to 6 months for qualifying companies!!

Learn more by visiting ThermoGrid's Website or call them at 1-800-592-3611 and ask to speak with Mary...she's familiar with this episode and you can simply tell her you heard about them from the podcast!!

If you'd like to connect with me, as always, shoot me an invite on social media @tershblissett for Facebook, Instagram & LinkedIn. You can also search Tersh and my name should pop up on most social media platforms!! (except snapchat...Tersh isn't hip enough for that)

Thank you again for listening to another episode of the Service Business Mastery Podcast!

Today's guest is Zach Thomas. He is an entrepreneur, published author, coach, and speaker. As a West Point graduate, Zach served his country as an Airborne Ranger Infantry Officer before launching multiple successful companies. Today, Zach is the owner/operator of a Chick-fil-A franchise in Rockmart, Georgia. His Leader Farming strategy - Growing Leaders to Grow your Business - has resulted in the top 20% performance metrics and the development of multiple Chick-fil-A franchisees from his restaurant. A self-proclaimed "Lean 6 Ninja," Zach has cultivated a culture of continuous improvement in his organization. His pioneering efforts have led him to serve on the Lean Operator panel for Chick-fil-A, Inc. and co-create the Lean365 program that helps other franchisees build a culture of empowerment, engagement, and excellence. He's been featured in Newsweek and on Good Morning America and is sharing what he's learned along his journey.

Zach Thomas comes on the show to share with us how he has developed amazing leaders by using the F.A.R.M. philosophy! We talk about the first three of these, but you must pick up a copy of the book for the last part of the F.A.R.M. leadership! Good news...the book is free!! Just click the link to order your copy and sign up for the Leader FARM community.

My biggest take away is the idea of a high school and college coach having to accept the fact that they will have to deal with a constant turn over of athletes, but they still train and grow world-class leaders!! This is something we have fought within the HVAC world for what feels like forever! All skilled trades deal with this, and this is a breath of fresh air!

Learn more about Zach and connect with him here: https://leaderfarming.com/sbm/

Order your book for real! It's great! I have mine and struggle to put it down!

Connect with Tersh on linkedIn, Instagram, & Facebook at @tershblissett

Today’s guest is Zach Thomas. He is an entrepreneur, published author, coach, and speaker. As a West Point graduate, Zach served his country as an Airborne Ranger Infantry Officer before launching multiple successful companies. Today, Zach is the owner/operator of a Chick-fil-A franchise in Rockmart, Georgia. His Leader Farming strategy - Growing Leaders to Grow your Business - has resulted in the top 20% performance metrics and the development of multiple Chick-fil-A franchisees from his restaurant. A self-proclaimed “Lean 6 Ninja,” Zach has cultivated a culture of continuous improvement in his organization. His pioneering efforts have led him to serve on the Lean Operator panel for Chick-fil-A, Inc. and co-create the Lean365 program that helps other franchisees build a culture of empowerment, engagement, and excellence. He’s been featured in Newsweek and on Good Morning America and is sharing what he’s learned along his journey.

Zach Thomas comes on the show to share with us how he has developed amazing leaders by using the F.A.R.M. philosophy! We talk about the first three of these, but you must pick up a copy of the book for the last part of the F.A.R.M. leadership! Good news...the book is free!! Just click the link to order your copy and sign up for the Leader FARM community. 

My biggest take away is the idea of a high school and college coach having to accept the fact that they will have to deal with a constant turn over of athletes, but they still train and grow world-class leaders!! This is something we have fought within the HVAC world for what feels like forever! All skilled trades deal with this, and this is a breath of fresh air! 

Learn more about Zach and connect with him here: https://leaderfarming.com/sbm/ 

Order your book for real! It's great! I have mine and struggle to put it down! 

Connect with Tersh on linkedIn, Instagram, & Facebook at @tershblissett 

Tersh talks with Robin about the things we are not doing that we should be doing to make our business successful, but often times we are stepping over these steps because of the next shiny object! The steps are rather simple and listed below...listen to this episode to dive deeply into each of the steps!

1. Goal Setting
2. Reverse Engineering these Goals
3. Lack of Tenacity

Remember to slow down to speed up!!

Connect with Tersh on any social media @tershblissett

Connect with Robin here:

https://fearless.biz/

Robin's Book "Take Your Shot"

https://www.amazon.com/s?k=take+your+shot+robin+waite&crid=2OZFUX093HSSL&sprefix=take+your+shot%2Caps%2C138&ref=nb_sb_ss_i_4_14

Tersh talks with Robin about the things we are not doing that we should be doing to make our business successful, but often times we are stepping over these steps because of the next shiny object! The steps are rather simple and listed below...listen to this episode to dive deeply into each of the steps! 

1. Goal Setting
2. Reverse Engineering these Goals
3. Lack of Tenacity

Remember to slow down to speed up!!

Connect with Tersh on any social media @tershblissett

Connect with Robin here: 

https://fearless.biz/

Robin's Book "Take Your Shot"

https://www.amazon.com/s?k=take+your+shot+robin+waite&crid=2OZFUX093HSSL&sprefix=take+your+shot%2Caps%2C138&ref=nb_sb_ss_i_4_14