Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Nate Adams talks with Tersh about what it takes to get started in the Home Performance Industry. The problems you will solve as a contractor go far beyond selling indoor air quality products!

Get BPI certified.

You will need to choose which path you will take when presenting the products if youre the contractor…

Path A- Free Quote

Path B- Paid Plan

4 Phases of the Paid Plan

1- Initial Consultation

2- Comprehensive Planning Process

3- Performing the Project

4- Continuous Optimization

You can purchase a FooBot here:

https://t2m.io/fdeS1oKt

The books we talked about in this episode are listed here:

https://t2m.io/vkNB4Ks3

The Tools Nate mentioned you need to get started with Home Performance 2.0:

https://t2m.io/kE4s62cW

Free Chapters from Nate’s new book

http://bit.ly/HVACContractorsChapters

You can reach Nate online at

[email protected] or on Facebook.

Reach Tersh online at

[email protected]  or on facebook or linkedin

Tersh is revealing behind the scenes of how he gets the right new team members before they are even interviewed.

If you want to reach out to Tersh, you can email him at [email protected]

If you want to know what Tersh is reading, just click this link for a full list of his starter books https://kit.com/Tersh

Bad

• Freedom
• Starts at $10 if you have no experience.
• You will touch equipment that you have never seen before, and sometimes there will be no instructions on how to fix it...other than tech support and other techs.
• The training will challenge you from time to time.
• Our tools are expensive, and we will not allow you to use cheap tools. They are a direct reflection of your skill, and cheap tools make your job take longer and are a potential hazard to you.
• 0 micro management - you can drown yourself if you let the freedom get to your head.

Ugly

• You must put forth effort to learn some on your own outside of the workplace training.
• We do not currently offer insurance simply because not enough people here need it.
• The job is hot and sweaty during the summer months.
• You will get nasty from time to time.
• If you do not catch on to the technical side of things, you will have to study and work on it on your own time, or we will work to find you a different place of employment.
• We have a fixed overhead dollar amount that we must meet each day/week/month in order to stay in business, you will have freedom, but if those overhead dollars are not being met then we will be forced to put someone in your van who can reach those minimum standards.
• I do not tolerate gossip...it is a fireable offense on the first offense.
• I do not tolerate blaming others for a mistake that happens. I don't fire people for making mistakes, but I will for blaming others for a mistake that happens.

Good-

• Freedom
• You will grow immensely within the HVAC community because we expect and teach the proper methods of making repairs...even if it takes longer than other companies.
• One of our core values is People of Profits, and we take that one to heart. It is our goal to grow you as an individual first and a tech second. We expect you to catch on with the technical side of things too though.
• We have a tool reimbursement program.
• There is no guessing when you will get a pay raise. You do not even have to ask for one...you simply complete the tasks required to increase your pay.
• You are awarded commission and bonuses based on productivity.
• Training is paid for by us!
• 0 micro management
• Our books, policies, & goals are 100% openbook, so there is nothing hidden. If you want to know, all you have to do is ask, and I'll walk you through it all.
• We all make mistakes, and an honest mistake will never be held against you.

Andrew Greaves videos

His Brother in-law (Brian) ride along - https://youtu.be/z5gIu9hGkw8

Brian's van walk around - https://youtu.be/vS-Lqa5OTuY

Tersh is revealing behind the scenes of how he gets the right new team members before they are even interviewed.

If you want to reach out to Tersh, you can email him at [email protected]

If you want to know what Tersh is reading, just click this link for a full list of his starter books https://kit.com/Tersh

Bad

• Freedom
• Starts at $10 if you have no experience.
• You will touch equipment that you have never seen before, and sometimes there will be no instructions on how to fix it...other than tech support and other techs.
• The training will challenge you from time to time.
• Our tools are expensive, and we will not allow you to use cheap tools. They are a direct reflection of your skill, and cheap tools make your job take longer and are a potential hazard to you.
• 0 micro management -  you can drown yourself if you let the freedom get to your head.

Ugly

• You must put forth effort to learn some on your own outside of the workplace training.
• We do not currently offer insurance simply because not enough people here need it.
• The job is hot and sweaty during the summer months.
• You will get nasty from time to time.
• If you do not catch on to the technical side of things, you will have to study and work on it on your own time, or we will work to find you a different place of employment.
• We have a fixed overhead dollar amount that we must meet each day/week/month in order to stay in business, you will have freedom, but if those overhead dollars are not being met then we will be forced to put someone in your van who can reach those minimum standards.
• I do not tolerate gossip...it is a fireable offense on the first offense.
• I do not tolerate blaming others for a mistake that happens. I don’t fire people for making mistakes, but I will for blaming others for a mistake that happens.

Good-

• Freedom
• You will grow immensely within the HVAC community because we expect and teach the proper methods of making repairs...even if it takes longer than other companies.
• One of our core values is People of Profits, and we take that one to heart. It is our goal to grow you as an individual first and a tech second. We expect you to catch on with the technical side of things too though.
• We have a tool reimbursement program.
• There is no guessing when you will get a pay raise. You do not even have to ask for one...you simply complete the tasks required to increase your pay.
• You are awarded commission and bonuses based on productivity.
• Training is paid for by us!
• 0 micro management
• Our books, policies, & goals are 100% openbook, so there is nothing hidden. If you want to know, all you have to do is ask, and I’ll walk you through it all.
• We all make mistakes, and an honest mistake will never be held against you.

Andrew Greaves videos

His Brother in-law (Brian) ride along - https://youtu.be/z5gIu9hGkw8

Brian’s van walk around - https://youtu.be/vS-Lqa5OTuY

Tersh talks with Lance Robinson of Solderweld about how he was able to break into the HVAC industry, and what it's like competing with the really old manufacturing companies.

Solderweld provides the best product to solder aluminum coils for hvac systems.

Solderweld.us - website

https://www.trutechtools.com/search.asp?keyword=solderweld - buy solderweld here

Tersh talks with Lance Robinson of Solderweld about how he was able to break into the HVAC industry, and what it’s like competing with the really old manufacturing companies.

Solderweld provides the best product to solder aluminum coils for hvac systems.

Solderweld.us - website

https://www.trutechtools.com/search.asp?keyword=solderweld - buy solderweld here

This episode is a short recap of what happened throughout the year with IceBound and the Service Business Mastery Podcast. We talk about generating $750k in revenue in the first year of business and the following programs we used at IceBound to perform that growth.

-The New Flat Rate

-Service Titan

-BizPal

-GrowMyHVAC

-Outdoor University

-Ford

-GreenSky

-ST Payments

-Marketing 360

-Office 365

-Jive Communications

-ADP Payroll

-QuickBooks Online

If you have any questions, feel free to reach out to [email protected]

This episode is a short recap of what happened throughout the year with IceBound and the Service Business Mastery Podcast. We talk about generating $750k in revenue in the first year of business and the following programs we used at IceBound to perform that growth.

-The New Flat Rate

-Service Titan

-BizPal

-GrowMyHVAC

-Outdoor University

-Ford

-GreenSky

-ST Payments

-Marketing 360

-Office 365

-Jive Communications

-ADP Payroll

-QuickBooks Online

If you have any questions, feel free to reach out to [email protected]

Tersh & Jesse

-Elimination of having to make more decisions throughout the day than needed.

-Pour knowledge into everyone around you.

-Love your staff and they will love your clients.

-Offer the former President an internship.

-Get out of your office.

-Write down 10 ideas every morning.

-Go on a vacation to get out of your bubble.

-Invest in your team. (better book club)

-You work for your team, not the other way around.

-Reward your team when they do something right rather when they do something wrong.

Find Jesse Cole

https://www.linkedin.com/in/yellowtuxjesse/

https://thesavannahbananas.com/

Find Tersh Blissett

https://www.linkedin.com/in/tersh-blissett-137121a3

http://bluecollarroots.com/podcasts/service-business-mastery/

Tersh & Jesse

-Elimination of having to make more decisions throughout the day than needed.

-Pour knowledge into everyone around you.

-Love your staff and they will love your clients.

-Offer the former President an internship.

-Get out of your office.

-Write down 10 ideas every morning.

-Go on a vacation to get out of your bubble.

-Invest in your team. (better book club)

-You work for your team, not the other way around.

-Reward your team when they do something right rather when they do something wrong.  

Find Jesse Cole

https://www.linkedin.com/in/yellowtuxjesse/

https://thesavannahbananas.com/

Find Tersh Blissett

https://www.linkedin.com/in/tersh-blissett-137121a3

http://bluecollarroots.com/podcasts/service-business-mastery/

Tersh & Tommy talk about Tommy's move from $50,000 in debt all the way to $30 million in revenue over the period of 7 years. We discuss the new book Tommy just released called the Home Service Millionaire which focuses on the five topics listed below.

1. Mindset of the Owner
2. Thinking like a millionaire
3. Keeping Score
4. Turning on the leads when it counts
5. How to hire A players

Reach out to Tommy at [email protected] or linkedin & facebook Tommy Mellow

Reach out to Tersh at [email protected] or on facebook Tersh Blissett