Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Tersh & Tommy talk about Tommy’s move from $50,000 in debt all the way to $30 million in revenue over the period of 7 years. We discuss the new book Tommy just released called the Home Service Millionaire which focuses on the five topics listed below.

1. Mindset of the Owner
2. Thinking like a millionaire
3. Keeping Score
4. Turning on the leads when it counts
5. How to hire A players

Reach out to Tommy at [email protected] or linkedin & facebook Tommy Mellow  

Reach out to Tersh at [email protected] or on facebook Tersh Blissett

1. More sales and homeowner experience -- two side of the same coin? Some key examples:
2. 1. Online booking
   2. Options presentation
   3. Financing
   4. Online estimates
   5. "Amazon" style of shopping experience
3. What makes a real mobile app for home services that drives sales and delivers a killer homeowner experience - B2E2C. Many shops just build for the B2E piece; that is, how can I make my techs a bit more efficient in the field and streamline their operations. Well we do that, but we also think about B2E2C. That is, how can they use that mobile app -- spin around that tablet -- to present content to Customers, like options, estimates, financing, pictures/videos, content that helps the techs deliver a better experience, give complete information to the customer, so they can make the best decision for their homes and buying preferences. In other words, this helps the techs sell without having to sell; and let's be honest, not all techs are or want to be salespeople.
   1. We have built our product from the ground up to optimize every step of the homeowner lifecycle….
4. Marketing across the entire customer journey (it's not just about more leads!)
5. And all this makes it easier for your techs to do their jobs … and the job they signed up for (drives tech satisfaction and retention)... and we all know how hard technician hiring is -- technician retention is just as important (it's the other side of that coin).

Info Link https://www.servicetitan.com/tersh

1. More sales and homeowner experience -- two side of the same coin? Some key examples:
2. 1. Online booking
   2. Options presentation
   3. Financing
   4. Online estimates
   5. “Amazon” style of shopping experience
3. What makes a real mobile app for home services that drives sales and delivers a killer homeowner experience - B2E2C. Many shops just build for the B2E piece; that is, how can I make my techs a bit more efficient in the field and streamline their operations. Well we do that, but we also think about B2E2C. That is, how can they use that mobile app -- spin around that tablet -- to present content to Customers, like options, estimates, financing, pictures/videos, content that helps the techs deliver a better experience, give complete information to the customer, so they can make the best decision for their homes and buying preferences. In other words, this helps the techs sell without having to sell; and let’s be honest, not all techs are or want to be salespeople.
   1. We have built our product from the ground up to optimize every step of the homeowner lifecycle….
4. Marketing across the entire customer journey (it’s not just about more leads!)
5. And all this makes it easier for your techs to do their jobs … and the job they signed up for (drives tech satisfaction and retention)... and we all know how hard technician hiring is -- technician retention is just as important (it’s the other side of that coin).

Info Link https://www.servicetitan.com/tersh

Alyssa Light is a marketing genius who has figured out how to perform the perfect interview when hiring individuals. One today's episode, we talk about the group hire concept, and 3 steps you can take to really hire the best person for your team! We discuss how to execute these tasks, and ideas for different industries to put their own twist on them.

1. Talk about the item that the person brings in that represents themselves
2. Watch the faces of the mini group interviewees as they are described by the interviewers on what they brought in from the dollar store.
3. Instruct the group on a small 5 min project.

Howtofacilitate.com Sally Hogshead

Books to read-

Clockwork & It's Not About The Coffee

Contact Tersh at [email protected] or on facebook at Tersh Blissett or Service Business Mastery Podcast Group

Contact Alyssa Light at [email protected] or call/text at 519-362-3281

Alyssa Light is a marketing genius who has figured out how to perform the perfect interview when hiring individuals. One today’s episode, we talk about the group hire concept, and 3 steps you can take to really hire the best person for your team! We discuss how to execute these tasks, and ideas for different industries to put their own twist on them.

1. Talk about the item that the person brings in that represents themselves
2. Watch the faces of the mini group interviewees as they are described by the interviewers on what they brought in from the dollar store.
3. Instruct the group on a small 5 min project.

Howtofacilitate.com Sally Hogshead

Books to read-

Clockwork & It’s Not About The Coffee

Contact Tersh at [email protected] or on facebook at Tersh Blissett or Service Business Mastery Podcast Group

Contact Alyssa Light at [email protected] or call/text at 519-362-3281

Tersh talks about his experience being summoned by the department of labor because of a disgruntled former employee who was not allowed to rip of clients. Tersh shares his experience as soon as he walks out the door so that it is fresh on his mind!

Tersh talks about his experience being summoned by the department of labor because of a disgruntled former employee who was not allowed to rip of clients. Tersh shares his experience as soon as he walks out the door so that it is fresh on his mind!

Tersh speaks with Travis Smith about the following topics in this episode:

-Starting a new business by acquisition

-Starting a new business the traditional way

-Some pain points of relying on technology while running a business

-How to successfully operate a multi-million dollar HVAC company

-What it is like growing up in the industry with his father owning a business

Please reach out to Tersh with any questions or opinions about the interview at [email protected]

Tersh speaks with Travis Smith about the following topics in this episode:

-Starting a new business by acquisition

-Starting a new business the traditional way

-Some pain points of relying on technology while running a business

-How to successfully operate a multi-million dollar HVAC company

-What it is like growing up in the industry with his father owning a business

Please reach out to Tersh with any questions or opinions about the interview at [email protected]

Mike Michalowicz is full of information that can guide us all to a 4 week vacation while the business runs itself.

I know you have always wanted to take a 4 week vacation from your business!

4 key points to take away from this interview with Mike.

1. Discover your QBR (Queen Bee Role)
2. The "4 D" breakdown
3. The 4 week vacation
4. The ACDC of your business! (The best band on earth!!)

Get in touch with Mike here www.clockwork.life

Reach out to Tersh https://www.facebook.com/groups/153387135246751/ This is the link to the FB group Service Business Mastery Podcast.

Get the book here:

https://www.amazon.com/Clockwork-Design-Your-Business-Itself/dp/0525534016/ref=sr_1_1?ie=UTF8&qid=1539888180&sr=8-1&keywords=clockwork+mike+michalowicz