Service Industry Success

Do our processes, training, and marketing really align with what our customers care about most?

In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.

Tune in to hear the first one!

To try my new group - providing immediate problem solving - at no charge, just send a quick, introductory email to [email protected] with the word “group” in the subject line.

For those of you in Washington state, I’ll be speaking – along with professional keynote speaker Nancy Giacalone and Bob Donegan, the President and CEO of Ivar’s (yes that Ivar’s), on May 4th at the McGavick Center in Lakewood. Get your tickets at southsoundbusinesssummit.com. Tickets are only $47. Just hearing Bob Donegan talk about the 13 principles Ivar’s used to navigate the Covid lockdowns is worth $47. Get your tickets at www.southsoundbusinesssummit.com today…

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Among the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business.

What does working ‘on’ our business mean, and how often should we be doing it?

Tune in to find out!

Come see Brian, professional keynote speaker Nancy Giacalone, and Ivar's President and CEO Bob Donegan on May 4th at the McGavick Center in Lakewood, WA. Tickets are only $47 at www.southsoundbusinesssummit.com

Get your free copy of the Service Industry Success Path so you'll know what to focus on right now in your business at www.serviceindustryguide.com.

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

It’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have.

Things are changing. What does that mean for your business, and how can we prepare?

Tune in to find out!

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Giving up control is hard.

Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible.

Unless…

Unless what?

Tune in to find out!

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Many of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like.

There’s no question, the current labor situation has created some challenges.

In addition, in many cases we are trying to achieve accountability well before it is likely to work.

Tune in and I’ll explain what I mean.

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

In this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?”

I am referring to training on the skills that reduce the customer complaints, confusion with our team, and unnecessary stress for you - the business owner.

I have definite thoughts on this topic so tune in to hear what they are!

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Everyone gets tired of facing the same process-related problems over and over again.

We fix a problem, and then weeks or months later, it pops back up as if we never addressed it at all.

Today I’m going to talk about 2 of the most impactful actions we can take to stop this pattern.

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

There are still some companies with more work than they can get to, while others are beginning to see a slowdown.

Nobody knows when the next recession will come, or to what degree it will negatively affect any particular industry.

But even without a recession, it’s inevitable that one day we will want more work or customers than we are currently getting at that moment.

Today, we will talk about how we can find revenue opportunities that we already possess and control.

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Hiring continues to be a massive challenge for many service businesses.

Today, I’ll talk about a few things that we can do to simplify this challenge as well as increase our chances of finding someone to fill our position.

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

What if I told you that I think how most of us are explaining and teaching “building trust” is all wrong.

Well.. I really do think that, and in this episode, I’ll explain what I mean.

Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min