<div>Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. <br/><br/></div><div>This episode addresses questions, such as:<br/><br/></div><ul><li>How can organizations recover from less than outstanding service? </li><li>What are the best practices of high-level service recovery?</li><li>How can we use customer feedback as a training opportunity for the organization? </li></ul><div> <br/> <br/><br/></div><div><br/></div><div><strong>Recommended Reading:</strong><a href='https://www.forbes.com/sites/micahsolomon/2017/10/15/bringing-upset-customers-around-best-practices-for-customer-service-recovery/#5c61c9c26e2b'><em>Turn Those Upset Customers Around: Best Practices for Customer Service Recovery<br/></em></a><br/></div><div><strong>Recommended Tool: </strong><a href='https://9principles.com/learning/service-excellence-self-assessment/'><em>Service Excellence Self-Assessment<br/></em></a><br/></div><div>__________________________________________________________________<br/><br/></div>

Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. This episode addresses questions, such as: How can organizations recover from less than outstanding service? What are the best practices of high-level service recovery?How can we use customer feedback as a training opportunity for the organization? Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery Recommended Tool: Service Excellence Self-Assessment __________________________________________________________________

Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for.&nbsp;<br><br>This episode addresses questions, such as:<br><br><ul><li>How can organizations recover from less than outstanding service?&nbsp;</li><li>What are the best practices of high-level service recovery?</li><li>How can we use customer feedback as a training opportunity for the organization?&nbsp;</li></ul>&nbsp;<br>&nbsp;<br><br><br><strong>Recommended Reading:</strong><a href="https://www.forbes.com/sites/micahsolomon/2017/10/15/bringing-upset-customers-around-best-practices-for-customer-service-recovery/#5c61c9c26e2b" rel="noopener noreferrer"><em>Turn Those Upset Customers Around: Best Practices for Customer Service Recovery<br></em></a><br><strong>Recommended Tool: </strong><a href="https://9principles.com/learning/service-excellence-self-assessment/" rel="noopener noreferrer"><em>Service Excellence Self-Assessment<br></em></a><br>__________________________________________________________________<br><br>

Service Recovery That Knocks it Out of the Park

<p>Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of <em>Hardwiring Excellence in Education</em>. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.</p><p>&nbsp;</p><p>As she introduces a variety of pivotal leadership practices from the 9 Pillars of Leadership Excellence, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.&nbsp;</p><p>&nbsp;</p><p>Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!&nbsp;</p>

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Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.   As she introduces a variety of pivotal leadership practices from the 9 Pillars of Leadership Excellence, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.    Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work! 

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