Serviced Accommodation Secrets Podcast

What lifestyle do you want to live, and what legacy do you want to build?  If you’re constantly involved in the daily operations of your business, then you won’t be making decisions about this, you won’t have the time or the choice!!

Here’s how systems can help you see what tasks are being done in your business and how to delegate effectively.  That way you have a systemised operation, time to really choose how to live your life, yet personal customer service to keep your guests happy and secure in the knowledge that you’re looking after them.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

With all that’s been going on with lock down, and changes to rules, easing then tightening again, this is an especially important time to build trust with our potential guests, especially at this time, They may find OTAs reassuring, but direct bookings are brilliant for us as operators and for our guests alike.

There is a lot we can do to assure our guests that they are safe in our hands, for example, we’ve just been approved by I-PRAC, which is an international verification program that gives guests extra peace of mind when they book.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Many of us have been in survival mode for such a time now during lock down, now is the time to take the path of least resistance so that we thrive instead.  If you tap into support systems that you most likely already have, you’ll feel more energised, vibrant and successful – here’s how.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

I was privileged to attend a webinar recently, hosted by Na'ím Anís Paymán and Emilio of Zeevou, and listened to the fabulous panellists who spoke from the heart about race relations in our industry.

Here I share aspects of the discussion and their help for us to make good and positive changes to benefit the human race in the incremental ways we all can.

In your business it's so important to share your values and show empathy, kindness and compassion so that we become a united community, supporting and understanding issues and the discrimination faced by black, indigenous and people of colour, whether indirect or direct.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

We have been in lock down for the whole of the 2nd Quarter of 2020, so it's time to take stock and review your income and expenses per Serviced Accommodation unit!

It’s important to keep track of your revenue and specific costs per property, and review monthly so you can stay on top of your revenue management and know how your SA units are performing.  So here we go through how to do this and regroup successfully from this point forward.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Are you ready for your guests, can they be confident in your SA unit?  If you don’t have your COVID-19 measures in place yet, here is detailed help on how to re-assess your current COVID 19 measures and enhanced cleaning procedures.

You need to carry out an appropriate COVID-19 risk assessment, at a business and onsite level, and train your housekeeping team.  It’s straightforward and will keep your guests and team safe.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Preparations for 4th July re-opening in the UK - Cleaning Compliance

It's exciting that we will be able to welcome all guests from Saturday 4th July!!
As lock down eases, it super important to make sure we still have robust cleaning processes and an enhanced regime in place, even if you've been open for keyworkers, to ensure our guests are confident in their serviced apartment.
This is about how to help your guests with self check-in too, the PPE you need and doing a risk assessment of your SA units - your current COVID 19 cleaning checklists and training, so you are also looking after your housekeeping team as well as your guests.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

We had a weird thing happen with a potential guest getting in touch and it got me thinking about how we all need to stay vigilant to make sure our guests are meant to be staying with us.

This is the time to follow your processes and do due diligence on guests and bookings - most people are lovely but sometimes there are those who are may plan to misbehave in various ways, so take preventative measures.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

We, in the hospitality business, have a few more weeks till we can open fully to all guests, but from today non-essential retail shops can open and so we are heading towards SA, hotels, pubs, restaurants and attractions opening in early July.

Exciting times for anyone who has been closed, and if like us you’ve been open, this will help you to prepare for the shift in the market and opportunities that are opening up for us.

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

With lockdown easing but rules still in place for the SA sector and our guests, as well as the threat and difficulties of COVID-19 itself, sometimes our guests are very stressed or have concerns, and we are there to help them and make sure they are doing well.  Placing ourselves in their shoes, being kind, showing courage and compassion in these challenging times across the globe is so important just now, and will help no end.

Having a personalised touch but also systems in place to enable us to deliver our service and communicate consistently, will create a firm base on which we can all build amazing customer care and guest support in our SA businesses moving forward.

For show notes and resources in my podcast, go to my website www.servicedaccommodationsecrets.com and Facebook page: http://bit.ly/SASecretsPage

See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.