The Big Themes:

• It’s all about orchestrating the work: If you really step back and start with our customer’s customer, you need to do different things from different industries.
• How businesses are redefining themselves: Wayne Gretzky says, “Skate where the puck is going.” The puck is coming directly at us.
• Still on this new journey: Really excited about where this is going – especially the way we are building the solutions and taking them to market.
• We’re very passionate about this: If you really want to be able to change the way our customers are interacting with their customers, you really have to get in their shoes.

The Big Quotes:

“So with our solution, they went live in eight weeks and they achieved a 70% reduction in cost and a 1,500 times faster processing time.”

This episode is brought to you by BMC Software.

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