ServiceNow Podcasts

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure.

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While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers.

Topics

• 00:00 Welcome
• 03:50 Lauren's #5
• 08:26 Chuck's #5
• 11:31 Lauren's #4
• 16:49 Chuck's #4
• 21:09 Lauren's #3
• 26:26 Chuck's #3
• 31:14 Lauren's #2
• 35:21 Chuck's #2
• 38:51 Lauren's #1
• 43:39 Chuck's #1
• 48:16 Outro

Links

• Book: The Art of Simple Living
• Manager Tools/Career Tools podcasts

Check out the other ServiceNow podcasts.

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Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization.

By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks and enhance compliance. This discussion sheds light on the importance of modeling AI integrations and information flows, enabling businesses to make informed, risk-aware decisions as they adopt AI technologies.

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Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations.

By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussion highlights the importance of strategic planning and prioritization in unlocking AI's full potential and overcoming challenges in digital transformation.

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Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more.

Featured Speakers:

• Mike Rohde, Deputy Chief Information Security Officer, Federal, ServiceNow
• Dr. Allan Friedman, Senior Advisor and Strategist, Cybersecurity and Infrastructure Security Agency
  
  

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Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more.

Featured Speakers:
• Robert Jennings, Senior Advisor Operations and Technology, Defense Counterintelligence and Security Agency Chief Strategy Office
• Gus Pastore, Director of Creator Workflows, Federal, ServiceNow

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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem.  And he gives us a look at developments for Now Assist on the horizon.

Guest - Mark Hopper
Host - Steve Miller
Producer – Christopher Price

For more information head over to our documentation site.
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The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen.

Topics

• 00:00 Welcome/Introductions
• 07:10 Platform passion
• 07:53 Advocacy ideas
• 11:26 Challenges for Kristy
• 18:41 Any surprises?
• 19:36 Getting prepared for this role
• 21:29 Words of advice
• 22:30 Contact info
• 23:03 Outro

• Kristy's LinkedIn

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In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. 

Key highlights of the episode:  

04:30 - How AJ fell into the role of enterprise architecture and what inspired her to pursue it  

07:15 - How ServiceNow's enterprise architecture team supports and shapes the organization  

10:20 - How ServiceNow's architecture facilitates scalability and flexibility for large enterprises with complex IT environments  

14:45 - Security considerations organizations should be aware of when deploying ServiceNow, especially with the advent of Generative AI  

18:00 - How ServiceNow supports governance and compliance requirements across various industries and regions  

21:30 - AJ's biggest takeaways for listeners about ServiceNow implementation, security, and enterprise architecture 

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AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats.

Featured Speakers:
• Jason Beland, Senior Security Solution Sales Executive, ServiceNow
• David Carroll, Associate Director for Mission Engineering, Cybersecurity and Infrastructure Security Agency

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