ServiceNow Podcasts

In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on service operations, and the challenges and opportunities within various industry verticals. Listeners will gain valuable perspectives on how to navigate the fast-changing landscape of IT services and leverage cutting-edge technologies to drive efficiency and effectiveness.

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In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape.

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Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the USDA and discusses the impact of generative AI on improving service delivery. Learn how to modernize your digital strategy and achieve better outcomes for both internal customers and constituents.

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Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operational and mission objectives.

Featured Speakers:
• Kevin Adler, Industry Solutions Executive, U.S. Federal, ServiceNow
• Eric Ferrington, Senior Director of Product Management, IT Asset Management, ServiceNow
• Andrew Scherer, IT Transformation Solution Sales Manager, Federal, ServiceNow

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They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community.

Topics

• 00:00 Welcome/introductions
• 01:28 Reasons for retiring
• 02:44 The future of Break Point
• 06:09 Looking back
• 08:05 Between now and September 6
• 10:08 Plans after September 6
• 12:53 Challenges in retiring & other topics
• 24:23 Call to action
• 25:48 Thanks
• 30:36 Contact info
• 32:32 Outro

• Chuck's site

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This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development.

Featured Speakers:
• Chris Geer, Creator Workflows SC Technical Director, ServiceNow
• Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation
• Justin Staples, ServiceNow Program Manager, United States Citizenship and Immigration Services

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Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation.

Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined by the market. 

Listen now to get the inside scoop on technical debt strategies from the experts.

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This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

Featured Speaker:
• Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

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Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt.

How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concept.

Listen now to learn about how you can take a holistic look at your risks.

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Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations.

In this episode we sit down with Sally Anne Hicks, Global VP of Automation at Experian, to learn how the organisation is taking automation beyond task-level improvements. Tune in for insights around how to identify AI use cases for adding value to operations — from accelerating software delivery to enabling one-click customer onboarding — all as part of a holistic approach.

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