Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they explore the push from organizations to align investments to value streams.  

A key feature of using Agile for cross-functional teams is investing in the correct priorities to avoid fragmentation. By applying lean portfolio management principles, companies can greatly improve value delivery and create greater business agility, starting with the teams doing the work. In addition, allowing teams to be involved in the planning process for improved value streams creates more seamless digital transformation.  

Listen now to find out more about how you can get to the core of value stream alignment.

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Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. 

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence, and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:
• His background and day-to-day role with ServiceNow
• Examples of Digital Transformation in government and higher education
• Understanding from the user perspective
• Challenges in introducing ServiceNow to government bodies
• How ServiceNow integrates with existing systems
• Helping organizations upskill on ServiceNow
• Using ServiceNow to combat societal problems

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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In this episode, we will interview Jeremy Barnes, the vice president for platform product AI at ServiceNow. Jeremy was previously Chief Technology Officer and Chief Architect at Element AI, where he worked at Bridge AI Research to help customers solve everyday problems. 

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

07:15 - How the GenAI was born into ServiceNow world?

09:32 - How has the AI been instrumental in enhancing the user experience within the ServiceNow platform and what innovations do you think we can expect in the future?

13:32 - How does ServiceNow address data security and privacy concerns while leveraging AI to drive efficiency and productivity?

19:46 - As AI technology evolves rapidly, how does ServiceNow stay at the forefront of AI innovations to continue delivering value to its customers?

22:03 - How do you think the increasing integration of AI into our daily lives will shape our understanding of creativity, innovation, and the very essence of being human?

24:41 - How do we really align, and what models do we pick up and teach that will help benefit our, ServiceNow customers and align to their values of the ServiceNow customer?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]

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Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss architectural runway and the importance for decision-makers on thinking through Enterprise Architecture as part of strategic planning.

In typical IT organizations, there many separate practices and disparate repositories used to manage IT, from strategic planning through operations. The reality is that if you are not clearly defining and working towards your enablers, blockers will be able derail your best laid plans. So what can be done to help Enterprise Architects accelerate their work, be more integrated, and deliver greater value to their organizations? 

Tune in to find out more about the Enterprise Architecture Workspace and best practices for product leaders.

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Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards.

Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program. 

In this episode, Herb will discuss:
• How he got into the world of ServiceNow
• His role as Senior Programs Manager
• Transitioning from the military into the corporate world
• An overview of the Skillbridge program
• Commitment, mindset and overcoming imposter syndrome
• Success stories of the program
• Advice for people looking to transition into this space

This episode is hosted by Mark Kelly CCO at Alldus
See video recording here: Link to YouTube

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Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss the product feedback capability and why it is so critical to delivering for your customers.

With businesses seeking to improve on time to market and organizations seeking to improve on time to value, Product Managers are under even more pressure to perform. Product feedback allows those Product Managers to synthesize the many inputs from different channels while remaining customer-centric.

Listen to find out more about how to Product Feedback can allow you to cut through the noise.

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Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards.

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Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization, and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment, and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually.

In this episode, Jonathan will discuss:
• His background working in federal government
• How ServiceNow is being utilized in the federal sector
• A Case study of ServiceNow in the Fish and Wildlife service
• Overcoming challenges of implementing ServiceNow
• How ServiceNow integrates with existing systems and technologies
• The role of ServiceNow in Cybersecurity & Data Privacy
• ServiceNow’s RiseUp program
• How ServiceNow will continue to evolve in federal government

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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In this episode, we will interview Amanda Grady, the VP and GM of Platform Foundations at ServiceNow. 

Amanda has close to 20 years of experience working with enterprise security software and cloud solutions at organizations such as Symantec, Salesforce, and ServiceNow. She was with Symantec for 12 years wearing different hats before she moved to work with Salesforce for 5 years. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer, Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier. 

Key highlights of the Episode:  

08:21 What is ServiceNow Vault? 

11:40 How does ServiceNow adapt and improve the Vault’s security? 

14:25 How does ServiceNow integrate with Identity Access Management? 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]  

See omnystudio.com/listener for privacy information.

Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers. 

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership. 

In this episode, Ivy will discuss: 

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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