Hello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs.

In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey.

In the first podcast in this series, we will explore the topic of Operational Resilience.

It’s time, let’s talk real time resilience…

See omnystudio.com/listener for privacy information.

Employee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need.

Featured Speakers:
Kevin Brooks, Field CTO and Executive Strategist for Defense and National Security, ServiceNow
John Carbone, Deputy Director of the Civilian Force Management Directorate, U.S. Air Force
Andrea Goldstein, Acting Director, Force Resiliency, Department of the Navy

See video recording here: link to YouTube

See omnystudio.com/listener for privacy information.

Join host Lisa Wolfe and guest Damien Davis, ServiceNow Service Operations Senior Leader in the latest episode of Finding Water.

Damien shares his advice and best practices on how to land successful digital transformations after working for years with global enterprises to guide them on their journey.

Damien and his team have been innovating solutions to help organizations move from manual processes to self-healing IT.

See omnystudio.com/listener for privacy information.

In this episode, hear from Miguel Meza as we discuss the cloud trends. We focus on how Microsoft customers are adopting Azure and what are some of the best practices. Go here  http://your.servicenow.com/microsoft. to learn about ServiceNow and Microsoft’s joint offerings.

See omnystudio.com/listener for privacy information.

With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.

Topics

Links

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

The business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNowDonald
Remy, Deputy Secretary, Department of Veterans Affairs
John Tien, Deputy Secretary, Department of Homeland Security

See video recording here: link to YouTube 

See omnystudio.com/listener for privacy information.

In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers:

For more information, see:

Your feedback helps us serve you better – please leave us a comment.

Subscribe today!

See omnystudio.com/listener for privacy information.

Are your field service teams optimized for every business scenario—from global pandemics to cutting CO2 emissions? In this Innovation Today podcast, Jim Van Over, ServiceNow Field Innovation Officer speaks with Nicholas Lee, VP of Innovation Consulting & Solutions at Fujitsu about how to best allocate and optimize field teams for today and perform scenario planning that can help you maximize the field for the future.

See omnystudio.com/listener for privacy information.

How can you pave the path to profits for franchisees? In this episode of Innovation Today, Jim Van Over, ServiceNow Field Innovation Officer speaks with Jill Weber, Global Partner Executive at Capgemini, about how to connect and automate manual business processes and keep franchisees from losing thousands of dollars to errors and other preventable mistakes.

See omnystudio.com/listener for privacy information.

Is your field service team as effective as they can be? The value of field service management cannot be overstated. In this Innovation Today podcast, David Wilson, ServiceNow Global Area VP talks with Dean Fairchild, General Manager & Global Partner Development Lead of the ServiceNow Partnership at Wipro. They’ll discuss how you can automate and transform field services using data to provide a next-level customer experience.

See omnystudio.com/listener for privacy information.