ServiceNow Podcasts

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to.

Featured Speakers:
• Mark Matzke, Area Vice President, Department of Defense, ServiceNow
• Adam Prem, Solution Consulting Manager, ServiceNow
• Captain Jeffrey Quinn, Force Chaplain, Submarine Force Atlantic
• Eric Silverstein, Senior Manager, Solution Consulting Architecture, ServiceNow

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We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI.

Topics

• 00:00 Welcome/Introductions
• 02:07 Current uses for AI
• 17:07 ServiceNow shift in positioning
• 25:22 Barriers to using AI
• 35:08 Favorite Xanadu AI features
• 42:37 Recap
• 44:07 Outro

• Prompt Library

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Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity.

Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together asset management, IT service management and many other tools to uplevel demands and planning.

Listen now to hear how you can up level your enterprise capabilities.

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In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery through process automation, personalized services, improved trust and satisfaction, and innovation through data and analytics.

Featured Speakers:
• Mark Matzke , Area Vice President, Department of Defense, ServiceNow
• Douglas Enfield, Public Works Systems Branch Chief, G-4 Infrastructure Sustainment, IMCOM HQ

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Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt.

There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. 

Listen now, and check out Fred's recent blog, " Technical Debt: A Hidden Blocker to Business Transformation."

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Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue.

Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical components is a key step towards organizational success.

Press play now to get insights from the ServiceNow practitioners.

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Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.

Featured Speakers:
• Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow
• Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce
• Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management
• Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation

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In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes.

00:00 Introduction and Host Welcome
00:15 The Role of Writing in UX
01:27 The Importance of Words in UI
02:42 Content Design at ServiceNow
04:18 Challenges in Writing for Interfaces
05:54 Collaborative Content Creation
12:32 AI in Content Design
14:23 Advice for New Writers

Guest - Carol Valdez
Host - Bobby Brill

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I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life.

Topics

• 00:00 Welcome/Introductions
• 07:38 How Susan found ServiceNow
• 09:56 Being a CTA
• 10:56 Platform experience
• 14:57 Opportunities for improvement
• 16:05 Dev meetups
• 16:52 Susan's passion
• 17:36 Career highlight
• 18:41 Words of advice
• 20:00 Contact info
• 20:18 Outro

Links

• Susan on LinkedIn

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In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with Cognizant. The discussion covers the significance of agile methodologies, the impact of AI, and the crucial role of consultative partnerships in driving digital transformation. 

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