ServiceNow Podcasts

In this episode, hear from Miguel Meza as we discuss the cloud trends. We focus on how Microsoft customers are adopting Azure and what are some of the best practices. Go here  http://your.servicenow.com/microsoft. to learn about ServiceNow and Microsoft’s joint offerings.

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With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.

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The business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNowDonald
Remy, Deputy Secretary, Department of Veterans Affairs
John Tien, Deputy Secretary, Department of Homeland Security

See video recording here: link to YouTube 

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In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers:

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Are your field service teams optimized for every business scenario—from global pandemics to cutting CO2 emissions? In this Innovation Today podcast, Jim Van Over, ServiceNow Field Innovation Officer speaks with Nicholas Lee, VP of Innovation Consulting & Solutions at Fujitsu about how to best allocate and optimize field teams for today and perform scenario planning that can help you maximize the field for the future.

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How can you pave the path to profits for franchisees? In this episode of Innovation Today, Jim Van Over, ServiceNow Field Innovation Officer speaks with Jill Weber, Global Partner Executive at Capgemini, about how to connect and automate manual business processes and keep franchisees from losing thousands of dollars to errors and other preventable mistakes.

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Is your field service team as effective as they can be? The value of field service management cannot be overstated. In this Innovation Today podcast, David Wilson, ServiceNow Global Area VP talks with Dean Fairchild, General Manager & Global Partner Development Lead of the ServiceNow Partnership at Wipro. They’ll discuss how you can automate and transform field services using data to provide a next-level customer experience.

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Listen in as COO Ryan Gallagher and Director of Technology Workflows Terrell Pursley explain Volteo Digital provides exceptional co-delivery experience to help accelerate ServiceNow implementations bringing speed to market value to the customer. These gentlemen also provide an inside glimpse of how Volteo experience and expertise allows ServiceNow to help the most challenging situation customer face today.

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Ways of working are changing as organisations implement digital strategies and harness emerging technologies to create seamless experiences.  

With tools like artificial intelligence (AI) becoming increasingly prevalent, businesses must consider their impact on people’s roles across the enterprise. Navigating this transition will rely on identifying and developing the key skills that enable collaboration among multi-disciplinary teams.  

In this podcast, we’re joined by Gina Gill, CDIO at the Ministry of Justice UK, who gives us insight into how the organisation is driving its digital strategy by recruiting a diverse range of skillsets that align people and technology. 

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The great reprioritisation, quiet quitting and flexible working all underlines a paradigm shift in the employee experience. 

Employees want work that is meaningful and provides autonomy, along with the tools that best enable this. Organisations must allow people to be their authentic selves, and harness relevant data to shape an environment for mutual growth.  

In this podcast, we’re joined by Blaire Palmer, Future of Leadership Expert at That People Thing, and Mark Allen, Director of Employee Experience UK&I at ServiceNow, who give us some insight into the evolution of employee experience and how organisations can empower their people to navigate this journey together.  

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