ServiceNow Podcasts

Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards.

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Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization, and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment, and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually.

In this episode, Jonathan will discuss:
• His background working in federal government
• How ServiceNow is being utilized in the federal sector
• A Case study of ServiceNow in the Fish and Wildlife service
• Overcoming challenges of implementing ServiceNow
• How ServiceNow integrates with existing systems and technologies
• The role of ServiceNow in Cybersecurity & Data Privacy
• ServiceNow’s RiseUp program
• How ServiceNow will continue to evolve in federal government

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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In this episode, we will interview Amanda Grady, the VP and GM of Platform Foundations at ServiceNow. 

Amanda has close to 20 years of experience working with enterprise security software and cloud solutions at organizations such as Symantec, Salesforce, and ServiceNow. She was with Symantec for 12 years wearing different hats before she moved to work with Salesforce for 5 years. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer, Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier. 

Key highlights of the Episode:  

08:21 What is ServiceNow Vault? 

11:40 How does ServiceNow adapt and improve the Vault’s security? 

14:25 How does ServiceNow integrate with Identity Access Management? 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]  

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Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers. 

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership. 

In this episode, Ivy will discuss: 

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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Regardless of who you are, you've likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we'll be covering a book we recently read with everyone.

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Expert Services helps you plan and implement ServiceNow products, faster with less risk. Learn more in our chat with Kirni Munohur, a principal engagement manager on the Expert Services team.

For more information, check this out: https://www.servicenow.com/content/dam/servicenow-assets/public/it-it/doc-type/resource-center/infographic/info-accelerate-innovation-or-reduce-risk.pdf

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

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Organisations across every industry are looking to harness AI, as CEOs become increasingly exposed to the opportunities for unparalleled productivity. 

That said, many businesses are still at the start of their automation journey, and there’s a long way to go to reach the level of digital maturity where they can adopt the latest AI developments.  

In this podcast, we’re joined by James Neilson, Senior Sales Director, Consumer at ServiceNow, and Richard Ellis, Senior Sales Director, Telco, Media and Technology at ServiceNow, who give us insight into the key priorities and use cases to harness automation and AI as innovation enablers. 

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Utilizing and managing an Authority to Operate (ATO) is a common struggle across Federal agencies. In this fireside chat, learn how a unified enterprise ATO helped the Navy and Marine Corps create increased transparency, visibility, and efficiencies inside their agencies.

Featured Speakers:
• David Perodin, Cloud Security SME, Office of the CISO, ServiceNow
• Alex Beachy, Enterprise Account Executive, ServiceNow
• Van Chapman, ServiceNow Services, Program Executive Office Digital and Enterprise Services, ServiceNow

See video recording here: link to YouTube

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In accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative user experience. Join us to learn how to design the experience your employees and constituents need to deliver on your mission.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNow
AJ Siegel, Experience Strategist, ServiceNow

See video recording here: link to YouTube

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We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home.

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