ServiceNow Podcasts

This session will highlight several applications created by Federal agencies using ServiceNow Creator Workflows. Join us to find out how agencies quickly developed digital solutions to meet their unique mission challenges. Learn how a low code approach provides high value for app development.

Featured Speakers:
• Chris Geer, Creator Workflows SC Technical Director, ServiceNow
• Brian Given, Director, Business Support Division, Federal Emergency Management Agency
• Steven Lock-Campbell, Project Manager, Department of Agriculture
• Michael Lovaas, Branch Chief, Federal Emergency Management AgencyGlen Wood, Analytics Operations Officer, U.S. Navy Chaplain Corps

See video recording here: link to YouTube

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In this episode, we chat with Sandeep Tandon about his role as a principal solution architect and how he translates the promise we make when you purchase a ServiceNow product into reality.

For more information about solution architects, check this out: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/infographic/info-today-needs-design-future.pdf

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

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In this episode, we will interview Mark Tognetti, the Senior Director for Creator Workflows Product Success at ServiceNow. Mark was previously Managing Director at PWC for 4 years, where he assisted with cloud and global payment processor transformation.

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

08:05- What is the Citizen Developer Program?

09:45 - What skills do you need to get started with the Citizen Developer Program?

11:02 - How does ServiceNow’s app engine differ from other low-code systems and how does it help customers?

16:10 - What are the top priorities and business objectives for customers implementing the Citizen Developer Program?

17:51 - What role does Generative AI play with the Citizen Developer Program?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]

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The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and technology teams; empower employees; create seamless workflows; and more. Join this session to gain variety of perspectives on CX best practices and learn how one agency built constituent trust through efficiencies and transparency using Public Sector Digital Services from ServiceNow.

Featured Speakers:
• Ron Vickery, Senior Sales Leader, ServiceNow
• Maria Bertucci, System Administrator, National Finance Center, Department of Agriculture
• Doug Freeman Director of Customer Experience & Human-Centered Design, Department of Commerce
• Pamela Scruggs ePermits Program Lead, U.S. Fish and Wildlife Service

See video recording here: link to YouTube

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We know you're working hard to build awesome apps on the Now Platform. Did you know, we've got a contest where you can showcase what you've done and win some prizes? In this episode, we speak with some former winners to get their insights to help you be a contender for the future.

Topics

• 00:00 Welcome/Introductions
• 08:19 The Devvies Defined
• 09:46 The winning application
• 11:28 The submission process
• 13:15 The video
• 15:44 The grill session
• 16:38 What can we improve?
• 19:06 Defending the title
• 20:16 Words of advice
• 25:35 Contact info
• 26:18 Outro

Links

• LinkedIn: Guilherme Henriques
• SNUtils
• The Devvies Application Form
• LinkedIn: Nia McCash

Check out the other ServiceNow podcasts.

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Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow.

David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.

In this episode, David will talk about:
• Focusing on customer value & promoting system efficiency
• Expanding ServiceNow across the enterprise for centralized efficiency
• Common trends such as analysis paralysis, silos, benchmarking and metrics focus
• Support pillars such as the success architect, platform health, upgrades & training
• Successfully saving $18 million in software licenses through collaboration
• Generative AI as an augmentation for developers
• How AI streamlines processes, prepares implementation and offers training
• Encouraging communication and collaboration among users and peers 

See video recording here: Link to YouTube

This episode is hosted by Mark Kelly CCO at Alldus.

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In this episode of Innovation Today, host Spencer Beemiller talks with John “Rook” Jones, Senior Solutions Architect at Beyond20. During the interview Rook explains the complexities of CMBD, how technology plays a role in services and the importance of taking an organizational approach to ensure success.

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Join us for an exciting episode of Innovation Today, as host Spencer Beemiller, engages in a compelling conversation with Vinny Viola, VP of Product and Innovation, and Derek Truesdell, CTO, at Intact Technology. Get ready to explore the fascinating journey of rapid IT modernization and discover invaluable insights on how businesses can successfully navigate this transformative process. Tune in now to gain expert perspectives from Vinny and Derek. 

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If your competitor is innovating at a faster rate than you are, what will you do? Join Jim Van Over, ServiceNow Field Innovation Officer and Sunny Raina, Associate Vice President at Hexaware to see how service operations—service management and IT operations, along with AI and automation—drives productivity and innovation so you can keep your competitive edge.

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In this episode, we will interview Matt Wilson. He began with an engineering degree but transitioned to a military career, serving for six years in combat deployments. Eventually, he embarked on a customer experience (CX) journey which highlights his adaptability and willingness to learn, which has led to a successful and diverse career path.

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

17:12 - What ServiceNow products did you implement and what were the business problems or objectives you were trying to solve?

20:47 - How did you accomplish your implementation and was it self implementation with your own developers? Do you co-delivery with ServiceNow or partner implementor?

23:54 - What other tech stacks did you bring along, incorporate alongside ServiceNow and how well did these systems integrate in getting to where you needed to be for your business?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]

See omnystudio.com/listener for privacy information.