ServiceNow Podcasts

An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.

Speakers:

• Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
• Pam Van Meter, Principal CIAM Specialist, Okta
• Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
• Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development

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In this episode of Operation Automation, John Almeida and Anne Musial will explore the transformative capabilities of automation in the world of wealth and asset management (WAM). In a time of rapid technological advancements, the wealth and asset management sector can make existing talent more productive and empower new talent with the tools they need to be successful. 

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App Engine is one of ServiceNow's flagship products for low-code and pro-code developers. In this episode, we talk to a VP who can give us a hint of what's coming.

Topics

• 00:00 Welcome/Introduction
• 05:23 App Engine defined
• 06:23 App Engine products
• 07:36 What goes into each release
• 09:37 Gen AI and low-code
• 13:36 Washington D.C. and beyond
• 16:25 New skills required
• 17:47 Changes in developer's world
• 21:01 Compliance
• 22:24 Words of advice
• 24:23 Contact info
• 24:59 Outro

Links

• LinkedIn
• AI-Powered Coding Tools Are Here to Help - Not Harm - Your Job, Insist IT Experts - WSJ
• Email: [email protected]

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Join Lilly Souksamlane and Andy Jordan on this podcast episode as they dive into utilizing strategic portfolio management in pursuit of ROI. 

The ability to drive efficiency through improved internal processes has incremental benefits through everything from improved throughput and faster workflows, to less time capturing, entering and analyzing data.

Listen to see the astounding return on investment that can be achieved through a single integrated solution.

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Join Lilly Souksamlane and Andy Jordan on this podcast episode as they break down the importance of reducing organizational time to value. 

Whether it’s delays in surfacing the idea, problems getting it approved, scheduled and resourced, execution and delivery delays, or challenges operationalizing the solution, there are many places where things can slow down in the pursuit of value.

Listen now to find out more on the bottom line impact of minimizing the value timeline.

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Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources. 

Yolanda is focused on the management of diverse teams, relationships, and expectations with record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution. 

In this episode, Yolanda discusses: 
• How she got into the world of ServiceNow 
• An insight into her role as Support Account Manager 
• Bringing success through a great team, trust, prioritization and handing pressure 
• How ServiceNow supports veteran inclusion and career development 
• Challenges in helping veterans transition to corporate jobs 
• How international exposure enhances open-mindedness, curiosity and acceptance
 
See video recording here: https://youtu.be/eEBd4lhFj7s

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Yolanda directly on LinkedIn. 

This episode is hosted by Mark Kelly CCO at Alldus

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By May 28, 2024, routine securities trades will need to be settled in one day. Aimed at addressing market volatility, the new rule by the SEC means capital market firms and wealth and asset managers will need to reduce manual processes and ensure lower cost of operation. Join ServiceNow’s John Almeida in conversation with Ryan Clare of Jefferies to discuss and understand how to take a comprehensive view of existing operational processes and technology to ensure they are ready for T+1 and intelligent automation.

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In this episode, we chat with Anu Kapoor, senior technical consultant, about what his role entails and why he loves keeping customers happy.

For more information, check this out: https://www.servicenow.com/content/dam/servicenow-assets/public/it-it/doc-type/resource-center/infographic/info-ignite-transformation-or-streamline-it-processes.pdf

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

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As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach.
Hear Gus Pastore, Director, Creator Workflows - US Federal, ServiceNow, explore how hyperautomation is not only achievable, but how it can transform the way organizations operate.

See video recording here: link to YouTube 

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Generative AI is all the rage in 2023. Our guest today is here to discuss all the hot features we've got in our Vancouver release.

Topics

• 00:00 Welcome/Introduction
• 08:59 The ServiceNow AI journey
• 10:55 Where to find generative AI
• 20:36  But wait, there's more
• 23:52 Where Gen AI doesn't apply
• 26:54 Governance
• 29:57 The release cycle
• 31:20 Dev skills
• 34:05 The roadmap
• 37:17 Advice for new devs
• 39:24 Contact info
• 40:31 Outro

Links

• LinkedIn
• ServiceNow Developer YouTube channel
• NowLearning
• Email: [email protected]
• Live Coding Happy Hour - Gen Ai Controller
• Developer Portal

Check out the other ServiceNow podcasts.

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