ServiceNow Podcasts

In this episode, we chat with Dr. Cyndi Kaye Lambach, College Professor - Information Technology at Waukesha County Technical College about how she’s helping drive a skills revolution, and equipping students for the jobs of today and tomorrow.

Have a question or comment about the Accelerate Podcast series? Email us at [email protected]

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Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.

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Join Irene Vieth and Andy Jordan on this podcast episode as they address the various levers and importance of financial planning. 

Stakeholders must have visibility into their entire portfolio in order to properly address the budgeting needs of their organizations. In conjunction, they must also have reporting and analytics functionality to synthesize and disseminate critical information. 

Listen now to hear from our podcast guests on how organizations can see the full picture of their finances. 

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Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories.

Topics

• 00:00 Welcome and introduction
• 01:30 Saaniya Chugh
• 04:32 Ram Prasath Thirubalan
• 08:41 Viorica Bolohan
• 11:40 Jerin Thenayan
• 14:37 Carleen Carter
• 18:07 Martin
• 19:18 Raff
• 20:34 Shae
• 22:20 Zina Naghmouchi
• 29:11 Kopal Garg
• 34:23 Abey Ahmad

Links

• Abey Ahmad
• Ram Prasath Thirubalan
• Jerin Thenayan
• Zina Naghmouchi
• Viorica Bolohan
• Carleen Carter
• Saaniya Chugh
• Kopal Garg

Check out the other ServiceNow podcasts.

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Join Irene Vieth and Andy Jordan on this podcast episode as they take a look at the different methodologies for ranking and scoring. 

Organizations must have the ability to use each of the different models in parallel, providing different perspectives on proposed investments and providing a comprehensive modeling approach that helps ensure that the most appropriate investments are approved and funded, giving the portfolio the best possible launch in pursuit of the organization’s goals and objectives.

Listen now to hear from experts on how to select the right priorities in the right way. 

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Join Irene Vieth and Andy Jordan on this podcast episode as they explore how organizations can better manage their people resources. 

Organizations often find themselves with the right number of people but the wrong mix of skills because they only have visibility into resource capacity, not resource capability. 

Listen now to hear about the tools that allow users to view all work across all resources in a single pane to effectively and proactively manage resources across the organization. 

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With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.

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In this episode, we sit down with Aniesh Myneni, Industry Principal/Director with Infosys to continue our conversation on GBS. Spencer and Aniesh discuss the complexities of GBS, what a simplified user experience looks like, the proper steps of implementation and much more. Listen in as we continue on our GBS series.

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As we kick off our exciting series on GBS, host Spencer Beemiller sat down with Roy Scholte, Sr Manager Enterprise Service and Process Management with Deloitte. In this episode they discuss how to define GBS, what Roy and his team are seeing in the industry and implementation and measurement best practices. 

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Join Lilly Souksamlane and Andy Jordan on this podcast episode as they look behind the flashy statistics to see how organizations drive efficiency with strategic portfolio management. 

To deliver effective strategic portfolio management, organizations need the right people with the right skills, and the right processes to enable work to be prioritized against goals and objectives, approved, funded, delivered and to achieve the expected benefits. For that to happen there must be consistent access to complete and accurate information.

Listen now to see what areas our experts think need to be covered for a solution to be viable.

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