ServiceNow Podcasts

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ServiceNow. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, and works closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives.

Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world.

In this episode, Nichole will talk about:
• How she got into the world of ServiceNow
• An insight into the team and her day-to-day role with ServiceNow
• Prioritizing global initiatives, staying accountable and focusing efficiently
• How ServiceNow builds relationships and supports military personnel
• Aiding government missions efficiently such as natural disaster response
• How the government relations team shapes AI legislation
• Seeking global AI law harmonization and promoting diverse development

See video recording here: link to YouTube

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow on LinkedIn, Instagram and Twitter @ServiceNow. You can also connect with Nichole directly on LinkedIn or follow her on X @NicholeFrancisR. 

This episode is hosted by Mark Kelly CCO at Alldus.

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There's a lot to consider when you first start building an app or configuring a process on the platform, not least of which is how you are going to test those changes. In this episode, we have two returning guests to help us understand how to navigate those thoughts.

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In this episode, Ryan Lounsbury, head of ServiceNow Impact Product Management, discusses the Impact Vancouver release and its new features. 

Learn more about ServiceNow Impact here: https://www.servicenow.com/impact.html

Have a question or comment about the Accelerate Podcast series? Email us at [email protected].

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Welcome to our bonus episode of Real Time Resilience, in this episode we share insights from our recent webinar with banking veteran Hasintha Gunawickrema and ServiceNow’s VP of Risk & ESG Business, Anna Mazzone. Hasintha, the former Chief Control Officer at HSBC shares her extensive experience with third party governance programs in enabling an organisation, in any industry, to have competitive advantage. We think as a Risk Leader you will find this conversation of real benefit as you continue to drive operational resilience within your organisation

It’s time, let’s talk real time resilience…

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Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they explore the push from organizations to align investments to value streams.  

A key feature of using Agile for cross-functional teams is investing in the correct priorities to avoid fragmentation. By applying lean portfolio management principles, companies can greatly improve value delivery and create greater business agility, starting with the teams doing the work. In addition, allowing teams to be involved in the planning process for improved value streams creates more seamless digital transformation.  

Listen now to find out more about how you can get to the core of value stream alignment.

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Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. 

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence, and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:
• His background and day-to-day role with ServiceNow
• Examples of Digital Transformation in government and higher education
• Understanding from the user perspective
• Challenges in introducing ServiceNow to government bodies
• How ServiceNow integrates with existing systems
• Helping organizations upskill on ServiceNow
• Using ServiceNow to combat societal problems

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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In this episode, we will interview Jeremy Barnes, the vice president for platform product AI at ServiceNow. Jeremy was previously Chief Technology Officer and Chief Architect at Element AI, where he worked at Bridge AI Research to help customers solve everyday problems. 

The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and  Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.

Key highlights of the Episode:

07:15 - How the GenAI was born into ServiceNow world?

09:32 - How has the AI been instrumental in enhancing the user experience within the ServiceNow platform and what innovations do you think we can expect in the future?

13:32 - How does ServiceNow address data security and privacy concerns while leveraging AI to drive efficiency and productivity?

19:46 - As AI technology evolves rapidly, how does ServiceNow stay at the forefront of AI innovations to continue delivering value to its customers?

22:03 - How do you think the increasing integration of AI into our daily lives will shape our understanding of creativity, innovation, and the very essence of being human?

24:41 - How do we really align, and what models do we pick up and teach that will help benefit our, ServiceNow customers and align to their values of the ServiceNow customer?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]

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Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss architectural runway and the importance for decision-makers on thinking through Enterprise Architecture as part of strategic planning.

In typical IT organizations, there many separate practices and disparate repositories used to manage IT, from strategic planning through operations. The reality is that if you are not clearly defining and working towards your enablers, blockers will be able derail your best laid plans. So what can be done to help Enterprise Architects accelerate their work, be more integrated, and deliver greater value to their organizations? 

Tune in to find out more about the Enterprise Architecture Workspace and best practices for product leaders.

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Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards.

Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program. 

In this episode, Herb will discuss:
• How he got into the world of ServiceNow
• His role as Senior Programs Manager
• Transitioning from the military into the corporate world
• An overview of the Skillbridge program
• Commitment, mindset and overcoming imposter syndrome
• Success stories of the program
• Advice for people looking to transition into this space

This episode is hosted by Mark Kelly CCO at Alldus
See video recording here: Link to YouTube

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Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss the product feedback capability and why it is so critical to delivering for your customers.

With businesses seeking to improve on time to market and organizations seeking to improve on time to value, Product Managers are under even more pressure to perform. Product feedback allows those Product Managers to synthesize the many inputs from different channels while remaining customer-centric.

Listen to find out more about how to Product Feedback can allow you to cut through the noise.

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