ServiceNow Podcasts

The old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that hold troves of valuable data. At the same time, those agencies are looking to (and being asked to) move to a more anticipatory style of service – seeing citizens as customers and meeting their expectations for personalized and efficient service. This session will discuss how to make data available to new AI and Machine Learning technologies to power decision making with contextual insights that are hidden in current data stores.

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In this first episode of 2022, we start by talking CIO priorities with Khalid Kark. We’ll recap 2021 in part 1 and where CIOs are heading in 2022. Stay tuned for part 2, where we’ll talk about the emergence of Service Operations and autonomous teams. Also, download this 5 priorities infographic to get actionable guidance.

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The current volume of work and changing landscape of the Intelligence Community mission has meant that systems, people and processes must be able to quickly adapt. In the simplest terms, agencies must be able to do more with less to respond at the speed of mission.

Doing more with less can be achieved through the combination of technology, people and processes – no more and no less. Using automated workflow technologies is about enabling the execution of work at a faster pace, deriving insights into the data and process to produce more powerful results, and enhancing the digital experience. This session will focus on the importance of automation and workflow connecting disparate tools (legacy and new) and offices in a way that supports how the IC workforce works and meets the need to do more with less.

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Join us for a bonus episode celebrating the launch of the Now Platform San Diego release. You’ll hear about the Next Experience UI and Customer Service Management (CSM) and Field Service Management (FSM) highlights from one of our portfolio experts.

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Want to reduce maintenance time on your instance changes? Data-driven design is the key. Julia Perlis joins me to talk about decision tables and the updates to Decision Builder in the San Diego release.

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For years the government has struggled with information silos. In the final episode of the Transforming Government Experiences podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, speaks with ServiceNow’s Global Head of State, Local and Regional Government Solutions Tom Yeatts, and Enterprise Architect John Spirko, about how to break down these silos, update information sharing and improve how government does business. 

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In this episode, your co-hosts chat with a Now Learning expert to uncover all the new functionality available in the Now Learning platform.

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Constituents often reach out to the government when seeking assistance. But contacting the right person can be a challenge. In this week’s episode of the Transforming Government Experience podcast, James Hanson, group publisher for Federal and Technology Markets at GovExec, sits down with ServiceNow’s Field Chief Technical Officer for State and Local Government, Chris Dilley, and Federal CTO Jonathan Alboum, to discuss the current challenges facing constituent services, how agencies can improve and the importance of good customer service. 

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In this episode, a colleague in Hong Kong boldly shares her experiences in caring for her own mental health. She’ll first lead us through a powerful guided meditation. Then we’ll hear about her journey with clinical depression, how she took control of her life, and how she uses her story to help others care for their own mental health. We share this conversation to make space for all of us to consider our own mental health, seek help when needed, and ultimately create a better workplace.

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With so many new features and enhancements in the San Diego release, it's easy to miss some of the things in the tools we use every day. Join me as I talk to Chairng Lin, Sr. Principal Product Manager at ServiceNow about the developer tools and what's new in San Diego.

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Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.