The CIO Evolution Episode 4: Focus on End-User Experiences

Hear how Department of State improved service delivery for employees by systematically moving everyday activities into a platform solution that provided a more holistic view for both the employee and the teams that served them. We’ll talk through other applications of this approach across government and how improving user experience builds a groundswell of support for implementing platform approaches across the enterprise.

The CIO Evolution: How Platforms Have Become Core to the Mission

This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data.

See omnystudio.com/listener for privacy information.

Manufacturers are embracing digital transformation to increase business agility across their value chain. But how can they use digital workflows to address supply chain challenges? Tune into episode one of the Connected Manufacturing podcast to learn how a single system of action can help manufacturers reimagine how supply processes.

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The ServiceNow Rome release is now available in early access! Join me as I talk to Adam Stout, Director of Product Management on the hottest platform features for developers. Topics

00:00 Welcome and introductions

04:16 Adam’s Favorite Rome feature

06:07 Flow Designer

07:45 ATF

09:23 Source Control

10:55 CLI

15:15 UI Builder

20:00 Process Automation Designer and Playbooks

23:14 Enablement

25:09 IntegrationHub

30:22 Adaptive authentication and security

34:26 The one thing

38:12 Contact info

38:35 Outro

Links

Break Point: Command Line Interface with Chiarng Lin

Adam on ServiceNow community

More ServiceNow Podcasts

@adamstoutnow

Check out the other ServiceNow podcasts.

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The CIO Evolution Episode 3: Balancing Innovation, Efficiency, and Security

Innovation is now a stated goal of most every organization, but how do we make efforts meaningful and impactful? Learn how automation and virtualization using a platform approach to modernization introduces new ways of doing business without feeling like dramatic change.

The CIO Evolution: How Platforms Have Become Core to the Mission

This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data.

See omnystudio.com/listener for privacy information.

Who picks the technology to run your data?  In this episode we speak with Sunil Saini, Sr. Data Architect, and Varun Malyala, Sr. Manager, Center of Excellence, who are the masterminds in selecting the right technology that works for you and me. 

To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow  

To explore other ServiceNow podcasts: https://www.servicenow.com/podcast 

See omnystudio.com/listener for privacy information.

Insurers are under a lot of pressure due to operational inefficiencies. Insurers have to get a handle on operational efficiencies if they want to improve customer experiences and decrease operational expenses. Listen to learn more.

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CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:

The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)

Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                 

What the answers and lessons learned from manufacturers and service employees who have matured some of these

As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more

For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.

See omnystudio.com/listener for privacy information.

The CIO Evolution Episode 2: Moving from Vertical to Horizontal Technology Solutions

Platforms are being implemented in government but, are still being used in very siloed ways. How and why should we help agencies to use the platforms as they were intended to move between organizations.

The CIO Evolution: How Platforms Have Become Core to the Mission

This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data.

See omnystudio.com/listener for privacy information.

Mahesh Bhumralkar, Director of Portfolio Management, and Navin Maben, Sr. Program Manager, share an in-depth perspective in managing and running the entire analytics portfolio by keeping a close watch from bird eye view and laser focus to ensure promises made are promises kept and delivered.  

To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow  

To explore other ServiceNow podcasts: https://www.servicenow.com/podcast 

See omnystudio.com/listener for privacy information.

ServiceNow partnered with EMA Research to understand the state of DevOps and Site Reliability Engineering (SRE) industry. This video offers a synopsis of key findings. Download these DevOps and SRE reports to learn about the complete results.

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