ServiceNow Podcasts

Hear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, known as ArMA, and uncover how the US Army deployed a modern application in 12 weeks to service soldiers and their families living in Army housing units.

See omnystudio.com/listener for privacy information.

In the final episode of this 2-part series, your co-host continues her conversation with the Engagement Manager at the center of the project for the vaccine solution implemented by the New South Wales Health department. 

See omnystudio.com/listener for privacy information.

Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more.

See omnystudio.com/listener for privacy information.

One question we get a lot is developers asking for a roadmap to success. My guest this time gives his insight to how you can get there… and it may not be the answer you expect.

Topics

Links

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

Experience Design is crucial in delivering and driving value for ServiceNow Customers.

Victor Chan, Product Success Architect, shares his experience with ServiceNow Implementation Partners to help them craft their own signature experience design and delight the customers in the first pass. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode: 

03:09 - Victor’s background and how he got into Product Management

05:08 - Delivering and driving value for ServiceNow Customers

06:48 - Experience Design at ServiceNow

09:54 - The biggest challenge with Experience Design

13:52 - One piece of advice for the Implementation Partners

See omnystudio.com/listener for privacy information.

Digital transformation is a critical focus across DoD. Simply implementing modern technology alone is not the answer to building a ready force. The force itself has to be closely considered and involved. Attention must be paid to how end users want and need to interact with systems and the data they hold. 

Click here for the video recording: https://www.youtube.com/watch?v=J8t_Qyj_T7o&list=PLkGSnjw5y2U53pWSEoL5ucA93AfI2iltQ&index=2

See omnystudio.com/listener for privacy information.

This is part 2 of the CIO priorities podcast with Khalid Kark where we’re discussing emergence of Service. Download this 5 priorities infographic to get actionable guidance.

See omnystudio.com/listener for privacy information.

Listen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurity mission, public-private partnership to enhance critical infrastructure protection, and the importance of a diverse and inclusive cyber workforce. 

See omnystudio.com/listener for privacy information.

In part 1 of this series, join your co-host as she uncovers how the Health department of New South Wales, Australia was able to stand up a Vaccine Administration Management solution in record time with the help of a dedicated ServiceNow Expert Services team.

See omnystudio.com/listener for privacy information.

What do you do when you've got an application that only works under human power? It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.

Topics

Links

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.