ServiceNow Podcasts

In this episode, we bring experiences from Maik Skoddow, a 2022 ServiceNow Community MVP, who has answered 7500 questions on the ServiceNow Community and has helped many solve their implementation challenges. Maik shares his experience on why implementors should leverage the ServiceNow community and how they can make the best use of it to get the solutions quickly. He also explains getting involved with the Now Community, his process around creating knowledge source documents, and how someone can get started with the community today.   

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.  

Key highlights of the Episode:   

05:11 - Maik's approach to working with ServiceNow developers   

06:34 - The Idea behind the knowledge source document  

08:21 - The importance of the knowledge source document  

09:28 - The Content Creation Process  

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].  

See omnystudio.com/listener for privacy information.

In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers: 

For more information, see: 

Your feedback helps us serve you better – please leave us a comment! 

Subscribe to iTunes 

See omnystudio.com/listener for privacy information.

Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.

Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:

Click here to watch this session on-demand.

See omnystudio.com/listener for privacy information.

Have you ever wanted to ask a CEO what they look for when hiring developer talent? Our guest today gives us HIS insight on this and more.

Topics

Links

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

Technology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, manage assets, deliver a human-centered experience, and reduce security risks.

See omnystudio.com/listener for privacy information.

In a new era of digital business, staying ahead of the competition looks very different than it did previously. There are new pressures on innovation, operational excellence, and employee experience that have increased the competitive stakes. Transformational leaders are beginning to employ a business strategy called hyperautomation to deliver on these outcomes.

At the same time, we find ourselves in a new, exciting era of intelligent automation technology that promises to not only democratize automation for everyone, but also maintain healthy IT governance, all while delivering a better employee experience. Is this too good to be true?

Join Jason Bloomberg of Intellyx and Derek Birdsong from ServiceNow as they discuss a practical approach to adopting hyperautomation, including:

SPEAKERS:

Jason Bloomberg, President of Intellyx

Derek Birdsong, Director of Product Marketing, ServiceNow  

See omnystudio.com/listener for privacy information.

This podcast episode provides profound insights into ServiceNow implementations in process and risk management and ingeniously architecture to cater to business needs.  

David Farrell, Director of leading practices for technology workflows, shares his experience with ServiceNow Implementation Partners to help their customers and partners deliver successful implementations and get to value fast by publishing specific process guides and other leading practice content. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

Key highlights of the Episode:  

00:44 - David’s background and how he got into ServiceNow Workflows 

07:26 - ServiceNow implementation journey 

09:38 - Challenges in creating value for the customers 

11:56 - Unique characteristics of Now Creates leading practice content 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]. 

See omnystudio.com/listener for privacy information.

Looking at the current state of technology in the IC through the lens of the past, ServiceNow’s Kevin Brooks, Field CTO and Executive Strategist for the DOD at ServiceNow, explores how eliminating silos has been a longtime aspiration of the IC. While progress has been made since the release of a Bush-era report recommending the IC use technology to transform how it works, the silos that remain challenge the IC to make full use of powerful new technologies.

See omnystudio.com/listener for privacy information.

Being your authentic self at work is important, and showing it can really open up career opportunities for you. Our guest today has some stories about how this worked for her.

Topics

Links

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

In this episode, we will see how Now Create is helpful for every persona involved in the planning and delivery of a ServiceNow implementation project.

Sandra Gagnon, Director of Content Production and Creator of the Now Create Methodology, provides us with insights into all touchpoints in the implementation journey.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, and Nick Derbawka.

See omnystudio.com/listener for privacy information.