This podcast episode provides profound insights into ServiceNow implementations in process and risk management and ingeniously architecture to cater to business needs.  

David Farrell, Director of leading practices for technology workflows, shares his experience with ServiceNow Implementation Partners to help their customers and partners deliver successful implementations and get to value fast by publishing specific process guides and other leading practice content. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

Key highlights of the Episode:  

00:44 - David’s background and how he got into ServiceNow Workflows 

07:26 - ServiceNow implementation journey 

09:38 - Challenges in creating value for the customers 

11:56 - Unique characteristics of Now Creates leading practice content 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]. 

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