ServiceNow Podcasts

IT modernization is becoming a continuous process in the current digital environment and preventing IT outages from happening is crucial to successful mission delivery. Join host Francis Rose from Government Matters, David Catanoso, Director of Enterprise Cloud Solutions at the Department of Veteran Affairs, and Christian Malone, Principal Solutions Architect at ServiceNow as they discuss challenges to, and best practices for, IT Operations Management.

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As IT leaders across government look to shift to proactive operations, they must migrate from legacy systems and take down the data silos that come with it. Join host Francis Rose from Government Matters, David Catanoso, Director of Enterprise Cloud Solutions at the Department of Veteran Affairs, and Christian Malone, Principal Solutions Architect at ServiceNow as they discuss challenges to, and best practices for, IT Operations Management.

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Demand is an area where manufacturers are doing a lot of reinvention. Many manufacturers want more control over the relationship with their end customers. However, this is hard to do when working through an intermediary—a dealer, distributor, or reseller. Tune into our third episode of the Connected Manufacturing podcast where we discuss the role of digital workflows in managing dealer and customer experiences.

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Automated Test Framework is your key to reducing the time it takes to do major upgrades and deployments. But what do you REALLY know about ATF? I've got Daniel Draes to help. Topics

00:00 Welcome and introductions

08:11 ATF Overview

08:57 What ATF can and cannot test

12:13 Customer feedback

13:20 The payoff of investing in ATF

16:10 Skills needed to implement ATF

18:28 Structuring your tests

20:09 New features in Rome

23:06 Best practices

24:19 Roadmap

25:46 The process to go from customer idea to product release

27:01 Daniel's contact info

27:25 Outro

Links

LinkedIn

Email: [email protected]

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Host Aaron Zuber, ServiceNow sales leader, sits down with Drew Koerner, ServiceNow Healthcare Provider CTO. In this conversation, concepts of innovation and creativity, the differences and similarities of both, and how you, as a leader, can successfully recognize, leverage, and implement at your healthcare organization.

To learn more about innovation vs creativity, check out Aaron’s blog: https://www.linkedin.com/pulse/innovation-vs-creativity-aaron-zuber 

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The technology to do nearly anything is available today. If applied with a user-centric view, any solution will live up to its hype. Hear how CIOs can get started.

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Host Aaron Zuber, ServiceNow sales leader, sits down with Vishakha Sant, ServiceNow Global Head of Healthcare Providers. In this conversation, they discuss the costs, both tangible (fiscal) and intangible (cultural precedence) in two different approaches, do nothing and technical debt. In unprecedented times we find that, more often than not, the cost of doing nothing for fear of overinvesting is actually more costly than over engineering.

To learn more about technical debt, check out Aaron’s blog: https://www.linkedin.com/pulse/dont-let-sleeping-dogs-lie-aaron-zuber/ 

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In this Episode, Debbra McGrath is joined by two ServiceNow team members, Nick Tudisco (Agile Transformation Lead) and Anand Ramchandani (Principal Product Manager, IT Workflow)for a discussion about ServiceNow’s own agile transformation journey, including the challenges we faced –to which many organizations can also relate– and how our transformation is positively impacting our organization and our customers.  Listen to find out what those common challenges are; the approach ServiceNow is taking to overcome them; the success metrics we’ve achieved; and our ongoing plans to continue to enhance our own enterprise agility.

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We’ll de-buzz the hype around Machine Learning (ML) and Artificial Intelligence (AI) by defining key challenges and then applying ML and AI solutions as tools to solving them. 

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Flow Designer is a great low-code way to automate your proceses, and IntegrationHub is the perfect companion to connect systems together. Both have been around for several releases - so what's new in the Rome release? I've got the person who can tell us in this episode of Break Point. Topics

00:00 Welcome and introduction

03:54 Flow Designer

10:00 IntegrationHub

13:00 Introspection

16:01 OpenAPI Support

18:57 Single platform

21:44 New in Rome

24:11 Process Automation Designer

27:18 A couple last things

29:39 On the roadmap

37:31 Takeaways

39:11 Contact info

39:51 Outro

Links

LinkedIn

Email: [email protected]

All ServiceNow Podcasts

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.