ServiceNow Podcasts

CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:

The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)

Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                 

What the answers and lessons learned from manufacturers and service employees who have matured some of these

As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more

For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.

See omnystudio.com/listener for privacy information.

The CIO Evolution Episode 2: Moving from Vertical to Horizontal Technology Solutions

Platforms are being implemented in government but, are still being used in very siloed ways. How and why should we help agencies to use the platforms as they were intended to move between organizations.

The CIO Evolution: How Platforms Have Become Core to the Mission

This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data.

See omnystudio.com/listener for privacy information.

Mahesh Bhumralkar, Director of Portfolio Management, and Navin Maben, Sr. Program Manager, share an in-depth perspective in managing and running the entire analytics portfolio by keeping a close watch from bird eye view and laser focus to ensure promises made are promises kept and delivered.  

To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow  

To explore other ServiceNow podcasts: https://www.servicenow.com/podcast 

See omnystudio.com/listener for privacy information.

ServiceNow partnered with EMA Research to understand the state of DevOps and Site Reliability Engineering (SRE) industry. This video offers a synopsis of key findings. Download these DevOps and SRE reports to learn about the complete results.

See omnystudio.com/listener for privacy information.

Demand for ServiceNow developers is high. That means you don't always have time to work on some of the smaller projects that business users need. That's when it's time to look at the citizen developers.

Topics

00:00 Welcome and introductions

07:49 Why start a citizen developer program

12:54 Avoiding shadow IT

14:33 One development platform

15:55 Low-code capabilities are for everyone

16:41 A look at ServiceNow's citizen dev program

18:34 Some example apps and opportunities

21:18 Tips for working together

22:48 What have we learned

28:14 How a customer would launch a citizen dev program

31:52 Consider licensing

32:27 Where to find out more

33:00 Get in touch

34:00 Outro

Links

Now Learning: ServiceNow Citizen Developer Advanced Skills

Developer Portal: ServiceNow Application Developer Learning Plan

Now Learning: Getting started with ServiceNow Citizen Developer Training

Developer Portal Home Page

LinkedIn

Community Blog: Democratizing development with Citizen Developer training

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.

If you are not sure How do you teach data, look no further and tune-in to Mike O’Dea, Manager of Analytics Enablement and Asha Allen, Sr. Analytics Enablement Analyst, who teach how to be data-driven across ServiceNow to ensure no employee is left behind the data.

To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow  

To explore other ServiceNow podcasts: https://www.servicenow.com/podcast 

See omnystudio.com/listener for privacy information.

The CIO Evolution: How Platforms Have Become Core to the Mission

This series delves into challenges and priorities facing today's CIOs. Retired Lieutenant General, Susan Lawrence and Bill Marion, former US Air Force, Deputy Chief Information Officer share their own experiences and unique perspective. With host, Aaron Kinworthy, Vice President of Federal Sales for ServiceNow, we talk through the tools, processes, and tactics that will prove useful in meeting these challenges, both individually and holistically. This includes delving into a new way of viewing software-as- a-service and platform that enables an enterprise approach to better utilizing data.

The CIO Evolution - Episode 1: Futureproof Responses to Today’s Challenges

Scale and speed are common challenges for government CIOs. Commercial solutions have the ability to meet both of these and do so securely. The hurdle is getting over the mindset that commercial technology cannot be easily plugged into government systems. Learn how this traditional resistance is waning and how to begin the movement to as-a-service solutions.

See omnystudio.com/listener for privacy information.

Can you build a dataset that scales enterprise-wide? Don't feel intimidated but join the conversation with Anik Dasgupta and Imran Mohammed, Managers of Data Engineering. Who build datasets as a gift that keeps on giving insights! 

To learn more about Data & Analytics team, visit us at: https://www.servicenow.com/analyticsatnow  

To explore other ServiceNow podcasts: https://www.servicenow.com/podcast 

See omnystudio.com/listener for privacy information.

In this Episode, ServiceNow’s EMEA President, Paul Smith, is joined by Michael Davison, Deputy CEO at Hogan Lovells, to explore the value of gaining disproportionate ROI from digital investment. Find out what integrated steps businesses should be adopting to make more money out of their expenditure.

See omnystudio.com/listener for privacy information.

Regardless of your technical expertise, sooner or later you're going to be asked to do a presentation - and preparation is the key to success. Before you reach for PowerPoint, there are a few things you need to know. Topics

00:00 Welcome and introduction

10:39 Preparation is key

13:24 Key considerations

14:34 Know your audience

17:52 Know your outcome or purpose

20:12 Time management

22:39 How much practice

24:22 Longer presentations and flexibility

27:55 Time management planning

28:55 Planning for the venue - virtual

33:54 In-person venues

37:00 Technology prep

40:15 Presentations are integrations

42:43 Contact info and sign off

Links

Integration Series

Email: [email protected]

CMA Program

Lists mentioned

What might they already know about the topic?

Virtual venues:

The venue set up: theater, classroom, horseshoe, round tables, conference tables

What is their typical role?

Audience interaction: chatting and muting?

Have a technology plan

How experienced are they?

Bandwidth for you and the viewer

Who is your audience?

Rehearse! Rehearse! Rehearse!

Keep it short and remember to take breaks

What language do they understand?

Audience connections? Mobile?

Tailor the room to be most effective

How senior are they?

Deck only or demo? Videos?

What is the purpose of the presentation?

Know your technology before presenting

What motivates them?

Watch the clock!

In person presentations

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.