"People think that having people clock in and making sure that they're on the computer, is going to increase productivity and decrease turnover. It’s actually the opposite. Treat them as a whole human being and they will be forever grateful and stay.”

In this Future of Work episode, Rebecca is joined by Anna Kantzavelos, co-owner of Nora Apothecary, to discuss the powerful connections between employee satisfaction, service excellence, and the impact of a human-centered approach in the workplace.

Anna shares how personalized patient care, rooted in strong communication, leads to better health outcomes, and her philosophy at Nora Apothecary, where treating employees and customers as whole individuals rather than transactions has led to a thriving business.

In this episode, you’ll learn:

1. Prioritize human-to-human interactions with personalized care to organically grow your business
2. Honor employees' individual life circumstances and preferences by offering flexibility to result in increased loyalty and productivity
3. Treat employees as holistic individuals with understanding and trust rather than with control to drive growth and reduce turnover

Things to listen for:

[08:33] Treating employees as whole humans increases loyalty

[11:32] Being aware of love is a motivator

[16:11] Understand love languages

[24:18] Improve teamwork for business success

[31:04] Redefine success and pursue a simpler life

[33:28] Create a new path to achieve goals

Connect with Rebecca:

https://linktr.ee/rebeccafleetwoodhessionauthor