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What can a trip to the post office teach you about running a successful service-based business? A lot!

Remember those warm, fuzzy feelings of childhood visits to the post office? I sure do. But let me tell you, my recent trip was anything but magical.

Picture this: a disheartening encounter at the USPS that left me frustrated and questioning everything I thought I knew about good service. But here’s where it gets juicy—I realized some golden business lessons are hidden in that mess.

In today’s episode, I’m sharing how this postal fiasco reminded me of the importance of human connection, adaptability, and consistency in running a service-based business. Think of it as a mini-mystery, where the clues lead us to become better leaders and more compassionate service providers (which means more clients and more revenue).

So, join me on this reflective ride. Let’s turn a disappointing errand into a masterclass on elevating our businesses and making a real impact. Are you ready to uncover the secrets to exceptional service? Let’s dive in.

In this episode,

• You’ll learn why maintaining personal connections is crucial in service-based businesses.
• You’ll understand the importance of evolving with changing customer needs and how adaptability can keep your business relevant and competitive.
• You’ll gain actionable tips on creating a more connected and consistent service experience to keep your clients happy and satisfied.

This episode at a glance:

[04:22] I was the only one there. So unless there was some sort of massive postal emergency, which I'm sure we could have worked out. I couldn't understand why she wasn't able to help me. 

[05:09] It's all about efficiency automation at the expense of personal service.

[05:46] As business owners, we've got to be willing to pivot and innovate continuously to stay relevant and competitive.

[6:32] Strive for consistency in your service delivery and address any lapses promptly and sincerely.

Resources and Links:

• Dawn Andrews
• Free Range Thinking
• Get our FREE RESOURCES
• Let’s connect on Instagram! 
• USPS

You might also like:

• Reignite Mentorship: Transform Your Training Culture
• The Power of Kindness in Business
• 7 Strategies to Scale A Personal Brand-Centered Business 

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

Feeling the mayhem of training your team? 

In this episode, we tackle the chaos of post-pandemic team training and why it’s driving us all nuts. You’ll discover how to reignite the spark of mentorship and development in a hybrid world, especially if you’re a female leader juggling a million roles. We’ve got killer, real-world strategies to ditch the fatigue.

Plus, you’ll hear the story from my early career days, where starting in the mailroom taught me everything about training and scaling. We’re breaking it all down so you can rebuild a robust training culture and get your team back on track.

In this episode,

• You’ll learn actionable strategies to revive mentorship and team training and create a thriving people-centered work environment.
• You’ll take away 3 ways to impart your wisdom, delegate tasks, and scale your business.
• You’ll discover how to combat training fatigue while strengthening your remote training process.
• You’ll learn about how structured training systems transform raw recruits into professionals and how you can apply these principles to your team.

This episode at a glance:

[02:13] We can revive and build a robust training culture that fosters growth and resilience and peel some of that stuff off of us so that other people can take it on.

[06:20] I think that people love and need the flexibility that they discovered during COVID. We gotta get creative with how we build these training programs.

[07:44] We're trying to focus on speed and getting things done and not necessarily slowing down to teach people what needs to get done.

[09:46] Don't just leave people to their own devices. Help them set up that mentorship meeting and or the questions to ask the trainee so that they can use their time to its best effect also.

Resources and Links:

• Free Range Thinking
• Tools: Loom, My Tango, Member Vault
• Check out FREE RESOURCES
• Send us a DM- LinkedIn, Instagram

You might also like:

•  5 Essential Traits of Magnetic Leaders
• The Unique Impact of Female Founders
• Take the Team Assessment Quiz

More about the “My Good Woman” podcast

My Good Woman is a podcast for new and future female leaders. Grab a seat at the table with me each week for candid conversations with culture-shifting, glass ceiling-busting, trailblazing women, who are leading enterprises that are making a change in the world. 

We discuss what makes them tick and how they get it all done. And we share actionable strategies to help you and your team get organized - so you can focus on your company’s growth, profit and impact. 

Don’t forget to follow along, so you never miss an episode.

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

Ready to seize the moment and turn industry chaos into your launchpad? In this episode, we're exploring how to build something extraordinary on a shoestring budget. I'll share secrets to skyrocketing business growth, igniting the CEO within you, and making bold moves amidst major industry shakeups. 

You'll get the scoop on affordable, accessible tools and strategies to kickstart your venture. Plus, we're dreaming big about a future where women hold 51% of leadership roles—because your success is not just personal, it's a game-changer for all of us. I am already proud of you, My Good Woman!

In this episode,

• You’ll learn how to capitalize on industry chaos and cultural shifts to launch and grow your business.
• You’ll takeaway strategies/tips to ignite your inner CEO and make bold moves during times of uncertainty.
• You’ll discover affordable and accessible tools and strategies to kickstart your venture on a budget.
• You’ll learn the importance of women in leadership roles and how your success contributes to a larger movement for gender equality in leadership.

This episode at a glance:

[02:42] There are women who have been climbing the ladder who may not have been able to get past a certain rung that are being let go and set loose, and that's ‘possibility’ everywhere.

[03:05] This is a moment of possibility. This is your sign. This is now. This is your time to build and create something. 

[05:27] There were some longer nights, some earlier mornings. Some weekends to be able to learn how to do it all. 

[06:08] You may just need somebody to hold your hand a little bit and mentor you. 

[07:20] What you choose to do and where you choose to spend your time is contributing to that larger future for all of us.

Resources and Links mentioned in this episode:

• Free Range Thinking
• Dawn Andrews 
• Check out FREE RESOURCES
• Tools: Descript, SquadCast, and Buzzsprout
• Follow me on Instagram! 

You might also like

• Why Having Women In Leadership is The Best Business Strategy
• Goodbye Corporate, Hello Confidence
• It’s Time To Start Your Own Business

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

Ever wonder how to leap from a corporate gig to becoming an industry-changing entrepreneur?

In this episode,  you’ll learn how one trailblazing woman transitioned from corporate to startups, pivoting across industries and creating transformative change in construction tech.

April Moss, a co-founder of DigiBuild and Executive Director of the Construction Technology Institute will share how her personal story shaped her drive for change, and discover actionable strategies for breaking into new industries.  

April’s knack for innovative solutions and her work with the Construction Technology Institute will make you rethink how you tackle your own business challenges. Plus, she spills her secrets on leveraging emotional intelligence and community building to create unstoppable teams. 

 Don’t miss it—this episode is packed with insights to skyrocket your business growth!

In this episode, you’ll learn:

• The essential tools every female founder needs to conquer the corporate-to-startup transition and drive sustainable business practices. 
• How emotional intelligence and building community can transform your leadership skills and overcome startup challenges 
• Three powerful business growth strategies from April Moss's transition from Proctor & Gamble to a successful startup in the construction industry.

This episode at a glance:

[02:30] It's not really about the industry you're in, but it's about the skills and understanding yourself and what you bring to the table.

[17:22] Understanding the pain points of your customer is where your new business idea can really start to take off.

[19:27] A lot of people are suffering in this industry. Being able to come alongside people and share with them and help them in a very meaningful way, however that looks, I think that's organic growth.

[29:28] Being honest with yourself about what you're good at, what you're not, but still not making excuses for trying to improve yourself holistically, I think is important.

[32:06] When it comes to building your team, you're looking at what their individual strengths are, and then how you guys can all work together.

Resources and Links mentioned in this episode:

• Free Range Thinking
• April Moss
• Digibuild
• Construction Technology Institute
• The Boost AI Strategy Framework

You might also like:

• The AI Blueprint Strategy for Female Entrepreneurs
• Cultivating Culture: The Unique Impact of Female Founders
• 5 REAL Steps to Start Your Business

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

Are you ready to discover how female founders can transform company culture into a powerhouse of innovation and collaboration?

In today's rapidly evolving business landscape, understanding and leveraging the unique leadership qualities of women can be the key to overcoming challenges and driving your company toward unprecedented growth. 

We’re diving deep into why and how female leadership styles can create more inclusive, innovative, and productive workplaces.

Listen now to unlock the secrets of impactful female leadership and start transforming your business culture today!

In this episode, you’ll discover

• In this episode, you'll discover 5 powerful leadership traits female founders use to boost business growth and enhance team collaboration. 
• In this episode, you'll discover how to increase employee satisfaction by 22% through inclusive and transformational leadership.
• In this episode, you'll discover 3 essential strategies for scaling culture in your small business to drive long-term success.

This episode at a glance:

[04:56] Female leaders tend to be more democratic in their leadership approach. Which encourages participation and values input from members of the team.

[06:15] Inclusive and innovative leadership approach. Is a super valuable one when it comes to building culture.

[07:11] Rituals aren't just for sororities. They are the foundations of connecting and bringing people together.

[07:35] Find something that can be consistent that you know, can be scaled, that more people can be added to it. Because you want to make sure that what works for five people can work for 50 or more as you grow. 

[10:07]  The goal of culture is to help people feel like they belong and that they are a part of something bigger than themselves when they are doing their work. 

Resources and Links mentioned in this episode:

• Free Range Thinking
• Dawn Andrews
• Motherhood Center of New York
• Check out FREE RESOURCES 
• Let’s Connect on Instagram!

You might also like

• Why Having Women in Leadership is The Best Business Strategy
• Company Vision Workbook
• How To Build Camaraderie To Boost Your Team’s Motivation and Productivity

More about the “My Good Woman” podcast

Grab a seat at the table for candid conversations with culture-shifting, glass-ceiling-busting, trailblazing women, and leading enterprises that are changing the world. Follow along so that you can catch all of the episodes. If you liked what you heard, don’t forget to subscribe, so you never miss an episode. And before you go, leave us a review

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

Are you ready to step up your leadership game and truly inspire your team? Together we will learn the art of magnetic leadership that makes leaders irresistibly compelling.

Let’s unpack the five pivotal elements of charismatic leadership, from the allure of executive presence to the genuine connection of authentic leadership. Discover actionable strategies and insights that have boosted team engagement and productivity by over 50%.

In this episode:

• You'll discover the 5 crucial elements of magnetic leadership that can transform your business, including how to identify your unique strengths and build a supportive network.
• You'll uncover the secrets to executive presence and impactful communication, essential for scaling your business and improving employee engagement by up to 50%.
• You'll learn 3 key strategies for authentic leadership and vulnerability that will enhance trust and retention within your team in today's hybrid work environment.

This episode at a glance:

[02:08] Most people when they are in leadership, think that they have a pretty strong understanding of themselves or how they're leading,   but it's always through our own personal lens

[04:09] We have an advantage that we're still not fully leaning into, and that is using vulnerability to engage and lead our teams. 

[05:49] So being an authentic leader means being able to share your true, real self with your team.

[07:31] The art of communication is the language of leadership.  Everybody communicates just a little bit differently.

 [11:10] Your job as a leader is to get the team over the goal line to reach all those goals. And then a secondary goal is to mentor them into greatness, to help them improve, grow and promote

Resources and Links mentioned in this episode:

• Free Range Thinking
• Dawn Andrews
• Team Action Plan

You might also like:

• Business Goals Workbook
• How Ambitious Women Get What They Deserve
• Why Having Women in Leadership Is The Best Business Strategy 

More about the “My Good Woman” podcast

My Good Woman is a podcast for bold female leaders hosted by me, Dawn Andrews! Grab a seat at the table for candid conversations with culture-shifting, glass-ceiling-busting, trailblazing women, and leading enterprises that are changing the world.
 
Follow along so that you can catch all of the episodes. If you liked what you heard, don’t forget to subscribe, so you never miss an episode. And before you go, leave us a review - it would mean a lot to us!

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

In this episode, delve into the art of scaling your personal brand. Navigate through the delicate balance between expansion and resource management, ensuring your business flourishes while maintaining your unique touch. 

But that's not all—learn the secrets of systematizing success, building your dream team, and forging strategic partnerships that elevate your brand to new heights. If you're ready to grab the transformative power of scaling your service-based business, this episode is your roadmap to bold, beautiful, and brilliant growth.

In this episode, I discuss:

• The secrets of scaling your personal brand with expert guidance.
• How  to navigate the balance between expansion and resource management.
• Systematizing success while maintaining your unique touch in scaling your business.
• Assembling your dream team and forge strategic partnerships to elevate your brand.
• Gain a clear roadmap to bold, beautiful growth with actionable strategies for your service-based business.

This episode at a glance:

[04:02] Even the most personalized service has elements that can be systematized without dimming your sparkle.

[02:24] Scaling effectively means increasing your capability and reach without a significant increase in costs.

[03:39] Consider yourself the face of the brand, rather than the brand itself.

[08:21] Be consistent with your brand voice, because your story is your brand's backbone

[10:06] keep your digital platforms pulsing with that fresh, real content that resonates with your core message.

Resources and Links mentioned in this episode:

• Free Range Thinking
• Dawn Andrews
• Group Track CRM
• Zapier

You might also like:

• 5 Real Steps To Start Your Business
• How To Not Fail in Your First Year in Business
• Build Better Business Partnerships

My Good Woman is a podcast for bold female leaders hosted by me, Dawn Andrews! Grab a seat at the table for candid conversations with culture-shifting, glass-ceiling-busting, trailblazing women, and leading enterprises that are changing the world. Follow along so that you can catch all of the episodes. And before you go, leave us a review!

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

My Good Woman, are you sick and tired of the corporate boy's club underestimating you at every turn? Of watching less qualified colleagues get promoted over you while your badassery gets swept under the rug?

Then listen up. This episode is your battle cry for smashing through that thick glass ceiling once and for all. My guest Tabatha Jones, shares invaluable insights asking for what you’re worth, shattering self-limiting beliefs, and overcoming imposter syndrome.

You'll learn how to loudly and proudly trumpet your biggest wins so the bigwigs can't ignore you anymore. Tabatha shares her most rebellious tips for selling your skills with boundless confidence. And you'll discover surefire mindset shifts for embodying the fearless negotiation queen within.

If you're ready to go from overlooked underling to unstoppable female force, then stop reading this and press play, MGW. Let's get that cash and career respect you deserve!

In this episode, 

• I'm exposing the 3 rookie mistakes stunting your growth as a woman business owner. Discover how to sell your skills, get the promotions you deserve, and shatter that glass ceiling!
• Tabatha Jones and I share strategies for confident communication that propels you from an overlooked underling to an unstoppable female force.
• Tabatha shares the confidence playbook to help you boldly articulate your value, squash imposter syndrome, and rise to the highest levels of leadership.

This episode at a glance:

[05:36] She's not confident bringing up numbers that highlight her accomplishments or her benefit to the business and it is stopping her dead in her tracks. 

[12:10] I just kept doing it. So, in my young, ambitious, excited self, I loved my boss, didn't want to change jobs, so this is where I'm going to stay.

[16:25] You've got to invest in yourself and just keep having those conversations and remaining visible.

[17:31] I just want women that are in a corporate setting to check in with themselves is what you're doing versus what you're being paid in alignment.

[23:23] We have to get out and advocate for ourselves and we have to be able to talk up. Talk about ourselves and the things that we're accomplishing.

[36:55]  You don't need to sound rehearsed, but you need to be confident in what you're saying and get your points across.

Resources and links mentioned in this episode

• Dawn Andrews
• Free Range Thinking
• Tabatha Jones 
• TabathaJones.com

You might also like:

• Goodbye Corporate, Hello Confidence
• The Rough Road to Becoming Your Own Boss
• Price and Raise Your Rates

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

In this episode, we're diving deep into the shocking reality of leadership disparity, uncovering how despite making up 51% of the population, women hold a measly fraction of leadership positions across the board. 

But it's not all doom and gloom—prepare to be inspired by female leaders who've shattered glass ceilings and transformed their organizations through inclusive, empathetic leadership. 

From actionable steps to redefine pathways to leadership to a powerful call to action for immediate change, this episode is a rallying cry for gender parity in leadership. 

In this episode,  you'll learn:

• Why including women in leadership roles isn’t just fair—it’s a proven strategy for boosting profitability and innovation.
• Three compelling reasons to prioritize gender diversity in your business strategy for greater economic success and social impact.
• How businesses with female leaders excel in governance and performance, providing a clear roadmap for your scaling strategy.
• How we can challenge the status quo and work towards a future where leadership reflects real demographic diversity.

This episode at a glance:

[02:35] They may be men who are sympathetic or empathetic to helping women grow into leadership, but the bottom line is those decisions are still made by men. 

[03:45] This country was built on capitalism, on making money. So why would you not move your corporate model to something that has been proven to be more profitable?

[05:45] Today's barriers are less about slamming doors in your face, and more about subtly steering you away from them. And this is what keeps us complacent.  

[09:35] The ripple effects of female leadership extend far beyond the boardroom or the halls of government. They reach into the heart of society.

[12:03] Make it okay for women to say no to pleasing people, over-commitment, and having to be pretty, polished, and perfect all the time.

Resources and Links mentioned in this episode:

• Dawn Andrews
• Free Range Thinking
• Alyse Maslonik
• Rebekah Johnson 
• Catherine Birndorf

You might also like:

• Are Women Holding Themselves Back?
• Leveling The Playing Field for Female Founders
• It’s Time to Start Your Own Business

More about the “My Good Woman” podcast

My Good Woman is a podcast for bold female leaders hosted by me, Dawn Andrews! Grab a seat at the table for candid conversations with culture-shifting, glass-ceiling-busting, trailblazing women, and leading enterprises that are changing the world. Follow along so that you can catch all of the episodes. And before you go, leave us a review!

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.

Send us a text

In this episode we're diving into a goldmine of organizational wisdom with the guru of getting-it-together, Wendy Ellin. She's not just rearranging your pens and papers; she's reshaping your entire approach to running your business. 

Imagine transforming your chaotic, paper-strewn hellhole into a zen den of efficiency—Wendy's got the secret sauce. And it's not about working your fingers to the bone; it's about smart systems that spark joy and breed productivity. We're peeling back the layers on why your desk looks like a disaster zone and how to flip that script. 

Wendy's not just your guide to a tidier inbox; she's the mentor you never knew you needed, turning your work life from a source of stress to a wellspring of satisfaction. Buckle up, because this episode is a game-changer for any business owner who's ever felt buried under a mountain of unsorted papers and endless to-do lists.

In this episode, Wendy and I discuss

• How to scale your small business by transforming chaotic workspaces into models of organization and productivity.
• Systems that not only streamline your business processes but also infuse the joy and efficiency crucial for scaling your small business.
• The psychological barriers to organization in small businesses and how overcoming these can be a game-changer for growth.
• Practical, scalable solutions customized for your small business to ensure your growth is sustainable and manageable.
• Taking charge of your small business growth, reducing stress, and finding greater satisfaction as you scale your enterprise.

This episode at a glance:

[02:11] It's one thing to love what you do and it's another to love the way you do it 

[08:29]  Piling is not an option any longer. Cause if you let it be your option, it's gonna be your one and only option. 

[12:36]  It just makes me want to cry hearing the story of this woman who was buried under piles and now she's sitting in a beautiful space that she's proud and excited to invite people into.

[21:47] I have a core value that speaks to who I am and the way I live my life, and that's reliability. And so I'm never going to tell you I can do something if I can't do it.

[31:20] Get rid of everything you like. Because that's what gets you in trouble to begin with. You see it, you like it, you buy it. We're consumers, we're consumed with consuming. You like it, so you buy it. But it doesn't really make you look good. 

Resources and links mentioned in this episode

• Wendy Ellin
• 3P Academy
• Campowerment
• Free Range Thinking
• Dawn Andrews

You might also like

• Pleasure As A Productivity Hack 
• How To Not Fail In Your First Year In Business
• Three Ways to Set Focused Goals 

More a

Want to increase revenue and impact? Listen to “She's That Founder” for insights on business strategy and female leadership to scale your business. Each episode offers advice on effective communication, team building, and management. Learn to master routines and systems to boost productivity and prevent burnout. Our delegation tips and business consulting will advance your executive leadership skills and presence.